The screenshot didn't get attached, so could you please try again. Can you attach a screenshot? *https://en.wikipedia.org/wiki/Screenshot *https://support.mozilla.org/kb/how-do-i-create-screenshot-my-problem *use a compressed image type like PNG or JPG to save the screenshot *make sure you do not exceed the maximum size of 1 MB ---- Note that the current Firefox release is Firefox 51.0.1. * Help -> About *https://support.mozilla.org/kb/use-troubleshooting-information-page-fix-firefox ---- Try to start Firefox in <u>[[Safe Mode|Safe Mode]]</u> to see if that works. *Windows: hold down the Shift key while starting Firefox *Mac: hold down the Options key while starting Firefox Boot the computer in Windows Safe mode with network support to see if that has effect in case security software is causing problems. *http://www.bleepingcomputer.com/tutorials/how-to-start-windows-in-safe-mode/ *http://www.7tutorials.com/4-ways-boot-safe-mode-windows-10 ----- If you have submitted crash reports then please post the IDs of one or more recent crash reports that start with "bp-". *bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx You can find the report ID of recent crash reports on the "Help -> Troubleshooting Information" page (about:support). *click the "All Crash Reports" button on this page to open the <b>about:crashes</b> page and see all crash reports. Alternatively you can open about:crashes via the location/address bar. See also: *http://kb.mozillazine.org/Mozilla_Crash_Reporter *https://support.mozilla.org/kb/Mozilla+Crash+Reporter If you can't start Firefox, see: *http://kb.mozillazine.org/Mozilla_Crash_Reporter#Location_of_crash_reports *http://kb.mozillazine.org/Mozilla_Crash_Reporter#Viewing_crash_reports *https://developer.mozilla.org/How_to_get_a_stacktrace_for_a_bug_report

Attached per your request Please get back to me soon, there is a program I use that only works in Firefox The above helps all have not worked Thank you Lisa