Is there an option in Thunderbird to unmark a message as read only after responding to it? I've had this option in EmClient.
For the reasons of the customer service and keep the emails updated i don't want to mark them as read after clicking in the bolded record, but just after responding to the email or mark it as read manualy. Please help!
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You can set and unset the read status via right-click|Mark.
You can also set how and when Thunderbird marks a message as read. I think it's under Tools|Options|Display|Advanced.
https://support.mozilla.org/en-US/questions/1075847
I think I'd move messages to a different folder to indicate that they were being worked on, or set a tag on them. I couldn't work with your mix of unread and read-but-not-closed.