Şu anda bakım nedeniyle sitemiz kısıtlı işlevsellik sunmaktadır. Mevcut makaleler sorununuzu çözmediyse ve bize soru sormak isterseniz Twitter’da @FirefoxSupport hesabından ve Reddit’teki /r/firefox subreddit'inden destek gönüllülerimize ulaşabilirsiniz.

Avatar for Username

Mozilla Destek’te Ara

Destek dolandırıcılığından kaçının. Mozilla sizden asla bir telefon numarasını aramanızı, mesaj göndermenizi veya kişisel bilgilerinizi paylaşmanızı istemez. Şüpheli durumları “Kötüye kullanım bildir” seçeneğini kullanarak bildirebilirsiniz.

Daha Fazlasını Öğren

Bu başlık arşivlendi. Yardıma ihtiyacınız varsa lütfen yeni bir soru sorun.

Hi all ... I have a surface pro 4 with windows 10.. after installing the latest firefox quantum it freezes my computer

  • 4 yanıt
  • 1 kişi bu sorunu yaşıyor
  • 5 gösterim
  • Son yanıtı yazan: zoldy2

zoldy2
zoldy2
more options

After installing the update to quantum and opening for first time it locked my computer. Rebooted into safe mode and completely removed. Then reinstalled and same issue. computer is fine otherwise and plenty of CPU and RAM. Even if firefox is the only thing running it locks my computer.

After installing the update to quantum and opening for first time it locked my computer. Rebooted into safe mode and completely removed. Then reinstalled and same issue. computer is fine otherwise and plenty of CPU and RAM. Even if firefox is the only thing running it locks my computer.

Tüm Yanıtlar (4)

philipp
philipp
  • Moderator
more options

hi zoldy2, thanks for reporting this. could you go to the firefox menu ≡ > help ? > troubleshooting information, copy the contents of that page and paste them here into a reply on the forum (or if it's to long through a site like https://pastebin.mozilla.org/ and provide the link here)?

this might give us a clue what is going on. thank you!

zoldy2
zoldy2 Sorunun sahibi
more options

I am not sure how i would do that since it freezes my computer when I open it?

philipp
philipp
  • Moderator
more options

are you able to change the accessibility pref i've referred to in this thread while you're in safemode?: https://support.mozilla.org/en-US/questions/1185287 another surface 4 user has said it might have helped him there...

zoldy2
zoldy2 Sorunun sahibi
more options

I will monitor it for a bit but that does appear to have resolved. It does run without locking my PC now.. Thanks