Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Şu anda bakım nedeniyle sitemiz kısıtlı işlevsellik sunmaktadır. Mevcut makaleler sorununuzu çözmediyse ve bize soru sormak isterseniz Twitter’da @FirefoxSupport hesabından ve Reddit’teki /r/firefox subreddit'inden destek gönüllülerimize ulaşabilirsiniz.

Avatar for Username

Mozilla Destek’te Ara

Destek dolandırıcılığından kaçının. Mozilla sizden asla bir telefon numarasını aramanızı, mesaj göndermenizi veya kişisel bilgilerinizi paylaşmanızı istemez. Şüpheli durumları “Kötüye kullanım bildir” seçeneğini kullanarak bildirebilirsiniz.

Daha Fazlasını Öğren

Bu başlık arşivlendi. Yardıma ihtiyacınız varsa lütfen yeni bir soru sorun.

Lost all sync connected to my account

  • 1 yanıt
  • 4 kişi bu sorunu yaşıyor
  • 8 gösterim
  • Son yanıtı yazan: Paul

realHelix
realHelix
more options

Hello. I have recently reinstalled Mozilla again because of new computer and fresh OS install. When Mozilla was installed, I logged in with my standard account I use to log in Mozilla. I was waiting few minutes (cca. 3 minutes) and there was no saved bookmarks, no history, no username & password saved, etc, everything which is included in sync settings. How to I get all the lost sync data back on my account?

'''Hello. I have recently reinstalled Mozilla again because of new computer and fresh OS install. When Mozilla was installed, I logged in with my standard account I use to log in Mozilla. I was waiting few minutes (cca. 3 minutes) and there was no saved bookmarks, no history, no username & password saved, etc, everything which is included in sync settings. How to I get all the lost sync data back on my account?'''

Tüm Yanıtlar (1)

Paul
Paul
  • Top 25 Contributor
  • Moderator
more options

Hi

Thank you for your question about the Firefox Sync service.

It appears from your question, that you are using Firefox Sync as a back up service. This is not what Sync is designed to do. The Firefox Sync service takes a copy of the data you wish to include and transfers it to a second device (typically a mobile device such as a tablet or a telephone) running a copy of Firefox. The storage in between all attached devices is both temporary and fragile and is not stable enough to be (and is not designed as) a reliable backup service.

If you have a copy of your Firefox profile for desktop Firefox, you may be able to recover your bookmarks and other data. Please have a read of this article.

If you have a copy of your data on a mobile version of Firefox, please follow these instructions to connect it to Firefox Sync to copy your data.