Şu anda bakım nedeniyle sitemiz kısıtlı işlevsellik sunmaktadır. Mevcut makaleler sorununuzu çözmediyse ve bize soru sormak isterseniz Twitter’da @FirefoxSupport hesabından ve Reddit’teki /r/firefox subreddit'inden destek gönüllülerimize ulaşabilirsiniz.

Avatar for Username

Mozilla Destek’te Ara

Destek dolandırıcılığından kaçının. Mozilla sizden asla bir telefon numarasını aramanızı, mesaj göndermenizi veya kişisel bilgilerinizi paylaşmanızı istemez. Şüpheli durumları “Kötüye kullanım bildir” seçeneğini kullanarak bildirebilirsiniz.

Daha Fazlasını Öğren

Bu başlık arşivlendi. Yardıma ihtiyacınız varsa lütfen yeni bir soru sorun.

old emails deleted from Trash despite the retention policy being set to 'Don't delete any messages'

  • 2 yanıt
  • 2 kişi bu sorunu yaşıyor
  • 4 gösterim
  • Son yanıtı yazan: Zs

Zs
Zs
more options

Old emails are keep disappearing from the Trash folder and the Archives as well. Inbox is fine. In the Synchronization and Storage section it is set to not delete any messages and same is true for the retention policy. Even tried the retention policy 'always keep starred messages and the starred messages disappeared from Trash as well... I already tried repairing the folders, didn't help.

Do you have any idea for recovering these or at least preventing them from deletion?

Thank you in advance.

Old emails are keep disappearing from the Trash folder and the Archives as well. Inbox is fine. In the Synchronization and Storage section it is set to not delete any messages and same is true for the retention policy. Even tried the retention policy 'always keep starred messages and the starred messages disappeared from Trash as well... I already tried repairing the folders, didn't help. Do you have any idea for recovering these or at least preventing them from deletion? Thank you in advance.

Tüm Yanıtlar (2)

sfhowes
sfhowes
  • Top 10 Contributor
more options

Is the Trash folder on an IMAP server? The mail provider may apply a retention policy for Trash that is independent of TB. Many of them delete Trash and Spam messages older than 30 days.

In that case, you could try setting deleted messages and Archives to be stored in Local Folders.

Zs
Zs Sorunun sahibi
more options

Thank you for you reply.

Yes, the Trash is on the IMAP server.

This is a recent behavior, started 1-2 months ago, earlier there was no such problem. Now deleted messages disappear after a few days and even the emails from 'archives from 2019' are gone. I contacted my mail provider and there is no such retention policy.

Zs tarafından tarihinde düzenlendi