Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Şu anda bakım nedeniyle sitemiz kısıtlı işlevsellik sunmaktadır. Mevcut makaleler sorununuzu çözmediyse ve bize soru sormak isterseniz Twitter’da @FirefoxSupport hesabından ve Reddit’teki /r/firefox subreddit'inden destek gönüllülerimize ulaşabilirsiniz.

Avatar for Username

Mozilla Destek’te Ara

Destek dolandırıcılığından kaçının. Mozilla sizden asla bir telefon numarasını aramanızı, mesaj göndermenizi veya kişisel bilgilerinizi paylaşmanızı istemez. Şüpheli durumları “Kötüye kullanım bildir” seçeneğini kullanarak bildirebilirsiniz.

Daha Fazlasını Öğren

Bu başlık arşivlendi. Yardıma ihtiyacınız varsa lütfen yeni bir soru sorun.

Lost recovery Application

  • 1 yanıt
  • 0 kişi bu sorunu yaşıyor
  • 1 gösterim
  • Son yanıtı yazan: Dropa

jc_ben
jc_ben
more options

I am connected on my firefox account on both my computers but I am unable to connect the same account on firefox mobile. This is because I don't have access to the two-step authentication app that I do not remember even setting up. I have access to my email associated with the account and I have 10 digit recovery codes but none of them worked to recover my account.

So I am not locked out but I am unable to connect on new devices because I have no idea what app I used to set up 2 step authentication.

I am connected on my firefox account on both my computers but I am unable to connect the same account on firefox mobile. This is because I don't have access to the two-step authentication app that I do not remember even setting up. I have access to my email associated with the account and I have 10 digit recovery codes but none of them worked to recover my account. So I am not locked out but I am unable to connect on new devices because I have no idea what app I used to set up 2 step authentication.

Tüm Yanıtlar (1)

Dropa
Dropa
more options

This is considered lost account as Firefox forum is just end user help not a help request recovery. And if the reset and codes don't work there's nothing more that can be done here.