I suppose there is a possibility that you have security software than may be blocking quarantining or even deleting the downloaded file. Normally if Firefox says in the download manager that the file is downloaded then it is on your computer, and if you right click you should get the option to open the folder the er the downloaded file is in. #Use keyboard keys '''Ctrl + J''' to open Firefox's download manager #* or use ( press''' alt''' to display the menubar) Tools -> Downloads # in the downloads window find the file entry you are looking for and right click # use the option ''open containing folder'' * see [[downloads window]] <-- clickable link -- * and [[unable to download or save files]] Please post back with how you get on.