Şu anda bakım nedeniyle sitemiz kısıtlı işlevsellik sunmaktadır. Mevcut makaleler sorununuzu çözmediyse ve bize soru sormak isterseniz Twitter’da @FirefoxSupport hesabından ve Reddit’teki /r/firefox subreddit'inden destek gönüllülerimize ulaşabilirsiniz.

Avatar for Username

Mozilla Destek’te Ara

Destek dolandırıcılığından kaçının. Mozilla sizden asla bir telefon numarasını aramanızı, mesaj göndermenizi veya kişisel bilgilerinizi paylaşmanızı istemez. Şüpheli durumları “Kötüye kullanım bildir” seçeneğini kullanarak bildirebilirsiniz.

Daha Fazlasını Öğren

Bu başlık arşivlendi. Yardıma ihtiyacınız varsa lütfen yeni bir soru sorun.

since updating FF 12 goes unresponsive in a weird sort of way

  • 2 yanıt
  • 4 kişi bu sorunu yaşıyor
  • 2 gösterim
  • Son yanıtı yazan: ellenelle

ellenelle
ellenelle
more options

Several times since upgrading to FF12, I have left FF open -- with only two or three tabs -- to come back to find the cursor showing "busy" (hourglass) indefinitely, and the page completely blank with no browser showing. I then have to use the task manager to close FF. This has occurred not long after opening the browser.

I also got a crash one time and the crash reporter window came up, but what I'm talking about is not really a crash exactly.

Firefox 3.6 was running perfectly for me. Any ideas?

Thanks, Ellen

Several times since upgrading to FF12, I have left FF open -- with only two or three tabs -- to come back to find the cursor showing "busy" (hourglass) indefinitely, and the page completely blank with no browser showing. I then have to use the task manager to close FF. This has occurred not long after opening the browser. I also got a crash one time and the crash reporter window came up, but what I'm talking about is not really a crash exactly. Firefox 3.6 was running perfectly for me. Any ideas? Thanks, Ellen

Tüm Yanıtlar (2)

user633449
user633449
more options

Try to start Firefox in Safe mode. This mode disables all extensions, user customizations, hardware acceleration, etc. temporarily for diagnostic and troubleshooting. If Firefox works fine in Safe Mode, then this is likely an add-on issue. Restart Firefox in normal mode, then type "About:addons" (without the quotes) in the address bar. Disable your extensions one by one, restarting Firefox between each one, until you find the trouble maker. Once you do, you can disable that add-on and report the issue to that add-on's developer.

A few other basic trouble shooting things you can try is this: Run all Windows Updates, install all needed service packs, etc.

Update your graphics driver (Firefox uses your graphics card for some rendering, and an out of date graphics card driver can cause problems. https://support.mozilla.org/en-US/kb/how-do-i-upgrade-my-graphics-drivers.

Download and Install MalwareBytes Anti-Malware, run a full Scan. http://www.malwarebytes.org/. This helps check that there are no viruses on your computer causing issues. You can uninstall this program after you clean off any infections.

ellenelle
ellenelle Sorunun sahibi
more options

As far as running in safe mode, the thing is it only happens occasionally. I'd have to run in safe mode possibly for days before I could tell.

I am up to date in XP, and I run Malwarebytes nightly. Before updating my graphics driver, I'm just disabling webgl in about:config to see if that helps, because updating drivers can cause problems.

Ellen