Try the following:

• Troubleshoot Firefox issues caused by malware
• Refresh Firefox - reset add-ons and settings

Hi - I did reset Firefox - but the Facebook page is still blocked.

hello revlee4, this message may be rendered by malware itself. go to tyler's first link and run a scan with the tools recommended in the "How do I get rid of malware?" section...

Hi - I tried - but still no successssssss....sigh

could you go to the firefox menu ≡ > help ? > troubleshooting information, copy the contents of that page and paste them here into a reply on the forum? this might give us a clue what is going on...

Hi - does this come through? Troubleshooting Information This page contains technical information that might be useful when you're trying to solve a problem. If you are looking for answers to common questions about Firefox, check out our support website. Application Basics Name Firefox Version 32.0.3 Update History User Agent Mozilla/5.0 (Windows NT 6.1; WOW64; rv:32.0) Gecko/20100101 Firefox/32.0 Profile Folder Enabled Plugins about:plugins Build Configuration about:buildconfig Memory Use about:memory Crash Reports for the Last 3 Days Report ID Submitted

All Crash Reports Extensions Name Version Enabled ID AVG SafeGuard toolbar 18.1.9.799 false avg@toolbar McAfee Security Scan Plus 1.0 false {e4f94d1e-2f53-401e-8885-681602c0ddd8} Graphics Adapter Description Intel(R) HD Graphics Adapter Drivers igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32 Adapter RAM Unknown Device ID 0x0152 Direct2D Enabled true DirectWrite Enabled true (6.2.9200.16571) Driver Date 9-26-2012 Driver Version 9.17.10.2867 GPU #2 Active false GPU Accelerated Windows 1/1 Direct3D 10 Vendor ID 0x8086 WebGL Renderer Google Inc. -- ANGLE (Intel(R) HD Graphics Direct3D9Ex vs_3_0 ps_3_0) windowLayerManagerRemote false AzureCanvasBackend direct2d AzureContentBackend direct2d AzureFallbackCanvasBackend cairo AzureSkiaAccelerated 0 Important Modified Preferences Name Value browser.cache.disk.capacity 358400 browser.cache.disk.smart_size.first_run false browser.cache.frecency_experiment 2 browser.places.smartBookmarksVersion 7 browser.sessionstore.upgradeBackup.latestBuildID 20140923175406 browser.startup.homepage_override.buildID 20140923175406 browser.startup.homepage_override.mstone 32.0.3 dom.disable_open_during_load false dom.mozApps.used true extensions.lastAppVersion 32.0.3 gfx.direct3d.last_used_feature_level_idx 0 network.cookie.prefsMigrated true places.database.lastMaintenance 1411999975 places.history.expiration.transient_current_max_pages 104858 plugin.disable_full_page_plugin_for_types application/pdf plugin.importedState true privacy.sanitize.migrateFx3Prefs true storage.vacuum.last.index 1 storage.vacuum.last.places.sqlite 1411668029 JavaScript Incremental GC true Accessibility Activated false Prevent Accessibility 0 Library Versions Expected minimum version Version in use NSPR 4.10.6 4.10.6 NSS 3.16.5 Basic ECC 3.16.5 Basic ECC NSSSMIME 3.16.5 Basic ECC 3.16.5 Basic ECC NSSSSL 3.16.5 Basic ECC 3.16.5 Basic ECC NSSUTIL 3.16.5 3.16.5

Troubleshooting Information This page contains technical information that might be useful when you're trying to solve a problem. If you are looking for answers to common questions about Firefox, check out our support website. Application Basics Name Firefox Version 32.0.3 Update History User Agent Mozilla/5.0 (Windows NT 6.1; WOW64; rv:32.0) Gecko/20100101 Firefox/32.0 Profile Folder Enabled Plugins about:plugins Build Configuration about:buildconfig Memory Use about:memory Crash Reports for the Last 3 Days Report ID Submitted

All Crash Reports Extensions Name Version Enabled ID AVG SafeGuard toolbar 18.1.9.799 false avg@toolbar McAfee Security Scan Plus 1.0 false {e4f94d1e-2f53-401e-8885-681602c0ddd8} Graphics Adapter Description Intel(R) HD Graphics Adapter Drivers igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32 Adapter RAM Unknown Device ID 0x0152 Direct2D Enabled true DirectWrite Enabled true (6.2.9200.16571) Driver Date 9-26-2012 Driver Version 9.17.10.2867 GPU #2 Active false GPU Accelerated Windows 1/1 Direct3D 10 Vendor ID 0x8086 WebGL Renderer Google Inc. -- ANGLE (Intel(R) HD Graphics Direct3D9Ex vs_3_0 ps_3_0) windowLayerManagerRemote false AzureCanvasBackend direct2d AzureContentBackend direct2d AzureFallbackCanvasBackend cairo AzureSkiaAccelerated 0 Important Modified Preferences Name Value browser.cache.disk.capacity 358400 browser.cache.disk.smart_size.first_run false browser.cache.frecency_experiment 2 browser.places.smartBookmarksVersion 7 browser.sessionstore.upgradeBackup.latestBuildID 20140923175406 browser.startup.homepage_override.buildID 20140923175406 browser.startup.homepage_override.mstone 32.0.3 dom.disable_open_during_load false dom.mozApps.used true extensions.lastAppVersion 32.0.3 gfx.direct3d.last_used_feature_level_idx 0 network.cookie.prefsMigrated true places.database.lastMaintenance 1411999975 places.history.expiration.transient_current_max_pages 104858 plugin.disable_full_page_plugin_for_types application/pdf plugin.importedState true privacy.sanitize.migrateFx3Prefs true storage.vacuum.last.index 1 storage.vacuum.last.places.sqlite 1411668029 JavaScript Incremental GC true Accessibility Activated false Prevent Accessibility 0 Library Versions Expected minimum version Version in use NSPR 4.10.6 4.10.6 NSS 3.16.5 Basic ECC 3.16.5 Basic ECC NSSSMIME 3.16.5 Basic ECC 3.16.5 Basic ECC NSSSSL 3.16.5 Basic ECC 3.16.5 Basic ECC NSSUTIL 3.16.5 3.16.5

ok, this looks alright so far. can you try to reset your hosts file with the ms fixit from https://support2.microsoft.com/kb/972034?

also run a scan with free version of malwarebytes and adwcleaner in case you have not used those two tools so far...

Thanks - I had to have an urgent meeting with someone and am off. Will try tomorrow morning, Rev. Lee Ireland