I suspected a problem when I was not receiving e-mails for a few days, and it was tied to the changeover that has happened at Xplornet over the last 3 days. Xplornet has just upgraded its email accounts. I have been on the phone with an Xplornet agent: (1) we have changed the incoming mail server to pop.xplornet.ca, (2) the out going was changed to SMTP.xplornet.ca. (3) SSL - both are saying yes (4) Outgoing port set at 465, although 587 is also available (5) Incoming port is 995 Both my husband [Len Clark] and I [pennycc@xlpornet.ca] share the same computer, and under the previous system, we had separate passwords. I discovered the Master Password function by accident whil talking to the Xplornet support staff, so I thought we should have the same password as the Master Password. AND I deleted the previous passwords. Now what happens is the only address that works is mine, even though I gave us both the same password as the master password. Do I have to give him a different one, as previously? Where do I find the option to set individual passwords? Should I, too, have a different one than the Master Password? and whoever answers this: I request a clear answer - I am not very tech savvy and am learning as I go: I have some grey in my hair and started out life as an English major, not an IT person!!! Just so you know!!! Many thanks in advance!