Цей вебсайт матиме обмежену функціональність, доки ми проводимо його обслуговування для поліпшення роботи. Якщо прочитана стаття не розв'язала вашу проблему і ви хочете поставити питання, наша спільнота підтримки з радістю допоможе вам на @FirefoxSupport у Twitter та /r/firefox на Reddit.

Avatar for Username

Шукати в статтях підтримки

Остерігайтеся нападів зловмисників. Mozilla ніколи не просить вас зателефонувати, надіслати номер телефону у повідомленні або поділитися з кимось особистими даними. Будь ласка, повідомте про підозрілі дії за допомогою меню “Повідомити про зловживання”

Докладніше

Ця тема перенесена в архів. Якщо вам потрібна допомога, запитайте.

How do I remove Malware from Firefox?

  • 1 відповідь
  • 13 мають цю проблему
  • 1 перегляд
  • Остання відповідь від Scribe

VicWe
VicWe
more options

So a few days ago, I installed a software on my computer. which was obviously a Malware, sadly I was foolish and didn't notice on time and the damage was done. The name of the virus was strtpoint.exe or something like that. I removed it and all its data but sadly it kinda connected to Firefox and each time I open a new tab it redirects to the following website: "search.strtpoint.com/?v=insMac&t=1411&ap=578080078". I tried several anti-virus softwares and reinstalled Firefox, but its still there. :( I also noticed that Internet Explorer is also infected by the virus. Do you guys maybe have an idea how to get rid of it?

Thanks a lot for the Help!

Victor

So a few days ago, I installed a software on my computer. which was obviously a Malware, sadly I was foolish and didn't notice on time and the damage was done. The name of the virus was strtpoint.exe or something like that. I removed it and all its data but sadly it kinda connected to Firefox and each time I open a new tab it redirects to the following website: "search.strtpoint.com/?v=insMac&t=1411&ap=578080078". I tried several anti-virus softwares and reinstalled Firefox, but its still there. :( I also noticed that Internet Explorer is also infected by the virus. Do you guys maybe have an idea how to get rid of it? Thanks a lot for the Help! Victor

Усі відповіді (1)

Scribe
Scribe
more options

Hi, please have a work through this Troubleshoot Firefox issues caused by malware article, and be aware that not all malware programs will remove the same things, so you may need to run them all.

Hope that will be of help.