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When I use the back arrow FF tends to go back two screens instead of one. Also when I close a tab (email or webpage) FF and TB sometimes both minimise

  • 3 відповіді
  • 2 мають цю проблему
  • 39 переглядів
  • Остання відповідь від jackross

biscuitman
biscuitman
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When I use the back arrow FF tends to go back two screens instead of one. Sometimes when I create a new tab it opens two instead of one. Also when I close a tab (email or webpage) FF and TB sometimes both minimise When I open a Draft in Tbird, if I close it, the whole of Tbird closes. When I create a draft copy and save it to drafts, when I retrieve it, it has numerous other characters added usually upper and lower case A or some other character. Both applications are up to date.versions 38.0.5 & 31.7.0 Help!!!

When I use the back arrow FF tends to go back two screens instead of one. Sometimes when I create a new tab it opens two instead of one. Also when I close a tab (email or webpage) FF and TB sometimes both minimise When I open a Draft in Tbird, if I close it, the whole of Tbird closes. When I create a draft copy and save it to drafts, when I retrieve it, it has numerous other characters added usually upper and lower case A or some other character. Both applications are up to date.versions 38.0.5 & 31.7.0 Help!!!

Обране рішення

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window

You can also try a different mouse in case there is a problem with your current mouse and check the double-click setting in the mouse driver software.

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Усі відповіді (3)

user633449
user633449
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Hello,

The Refresh feature (called "Reset" in older Firefox versions) can fix many issues by restoring Firefox to its factory default state while saving your bookmarks, history, passwords, cookies, and other essential information.

Note: When you use this feature, you will lose any extensions, toolbar customizations, and some preferences. See the Refresh Firefox - reset add-ons and settings article for more information.

To Refresh Firefox:

  1. Open the Troubleshooting Information page using one of these methods:
    • Click the menu button New Fx Menu, click help Help-29 and select Troubleshooting Information. A new tab containing your troubleshooting information should open.
    • If you're unable to access the Help menu, type about:support in your address bar to bring up the Troubleshooting Information page.
  2. At the top right corner of the page, you should see a button that says "Refresh Firefox" ("Reset Firefox" in older Firefox versions). Click on it.
  3. Firefox will close. After the refresh process is completed, Firefox will show a window with the information that is imported.
  4. Click Finish and Firefox will reopen.

Did this fix the problem? Please report back to us!

Thank you.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Вибране рішення

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window

You can also try a different mouse in case there is a problem with your current mouse and check the double-click setting in the mouse driver software.

jackross
jackross
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Tried a new Mouse and this was the problem all along. Thanks