Цей вебсайт матиме обмежену функціональність, доки ми проводимо його обслуговування для поліпшення роботи. Якщо прочитана стаття не розв'язала вашу проблему і ви хочете поставити питання, наша спільнота підтримки з радістю допоможе вам на @FirefoxSupport у Twitter та /r/firefox на Reddit.

Avatar for Username

Шукати в статтях підтримки

Остерігайтеся нападів зловмисників. Mozilla ніколи не просить вас зателефонувати, надіслати номер телефону у повідомленні або поділитися з кимось особистими даними. Будь ласка, повідомте про підозрілі дії за допомогою меню “Повідомити про зловживання”

Докладніше

Ця тема перенесена в архів. Якщо вам потрібна допомога, запитайте.

Firefox crashes

  • 1 відповідь
  • 1 має цю проблему
  • 2 перегляди
  • Остання відповідь від the-edmeister

multimarket
multimarket
more options

DeviceID: 0x0dc4 AdapterDriverVersion: 6.3.9600.16384 AdapterSubsysID: 45131acc AdapterVendorID: 0x10de Add-ons: WebProtection%40360safe.com:5.0.0.1002,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:46.0,%7Bd10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d%7D:2.7.3,loop%40mozilla.org:1.2.6,e10srollout%40mozilla.org:1.0,firefox%40getpocket.com:1.0 AsyncPluginInit: 0 AvailablePageFile: 5242454016 AvailablePhysicalMemory: 1314021376 AvailableVirtualMemory: 3472142336 BIOS_Manufacturer: Intel Corp. BlockedDllList: BreakpadReserveAddress: 235864064 BreakpadReserveSize: 67108864 BuildID: 20160421124000 CrashTime: 1461924429 EMCheckCompatibility: true Email: multimarket@libero.it FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 GraphicsCriticalError: |[0][GFX1-]: VendorIDMismatch V 0x10de 0x1414 (t=4.18936) InstallTime: 1461825964 Notes: AdapterVendorID: 0x10de, AdapterDeviceID: 0x0dc4, AdapterSubsysID: 45131acc, AdapterDriverVersion: 6.3.9600.16384 D2D1.1? D2D1.1+ DWrite? DWrite+ D2D? D2D1.1V? D2D1.1V+ D2D+ D3D11 Layers? D3D11 Layers+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 1117 StartupTime: 1461923347 SystemMemoryUsePercentage: 69 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86","buildId":"20160421124000","version":"46.0","vendor":"Mozilla","platformVersion":"46.0","xpcomAbi":"x86-msvc","hotfixVersion":"20160106.01"},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":4078,"virtualMaxMB":4096,"cpu":{"count":8,"cores":4,"vendor":"GenuineIntel","family":6,"model":42,"stepping":7,"l2cacheKB":256,"l3cacheKB":8192,"speedMHz":3392,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2"]},"os":{"name":"Windows_NT","version":"6.3","locale":"it-IT","servicePackMajor":0,"servicePackMinor":0,"installYear":2013},"hdd":{"profile":{"model":"MAXTOR STM3320820AS","revision":"3.AAE"},"binary":{"model":"MAXTOR STM3320820AS","revision":"3.AAE"},"system":{"model":"MAXTOR STM3320820AS","revision":"3.AAE"}},"gfx":{"D2DEnabled":true,"DWriteEnabled":true,"adapters":[{"description":"Scheda video di base Microsoft","vendorID":"0x10de","deviceID":"0x0dc4","subsysID":"45131acc","RAM":0,"driver":"Unknown","driverVersion":"6.3.9600.16384","driverDate":"6-21-2006","GPUActive":true}],"monitors":[{"screenWidth":1280,"screenHeight":1024,"refreshRate":64,"pseudoDisplay":false}],"features":{"compositor":"d3d11","d3d11":{"status":"available","version":45312,"warp":false,"textureSharing":true,"blacklisted":false},"d2d":{"status":"available","version":"1.1"}}},"isWow64":true},"settings":{"blocklistEnabled":true,"e10sEnabled":false,"e10sCohort":"unsupportedChannel","telemetryEnabled":false,"isInOptoutSample":false,"locale":"it","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.cache.disk.capacity":358400,"browser.newtabpage.enabled":false,"browser.newtabpage.enhanced":false,"browser.startup.homepage":"<user-set>","browser.urlbar.suggest.searches":true,"browser.urlbar.userMadeSearchSuggestionsChoice":true},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":false,"defaultSearchEngine":"google","defaultSearchEngineData":{"name":"Google","loadPath":"jar:[app]/omni.ja!browser/google.xml","submissionURL":"https://www.google.com/search?q=&ie=utf-8&oe=utf-8&client=firefox-b"}},"profile":{"creationDate":16667,"resetDate":16708},"addons":{"activeAddons":{"{d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}":{"blocklisted":false,"description":"Permette di dire 'no' alla pubblicità presente nelle pagine web!","name":"Adblock Plus","userDisabled":false,"appDisabled":false,"version":"2.7.3","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":16725,"updateDay":16919,"signedState":2},"loop@mozilla.org":{"blocklisted":false,"description":"Web sharing for Firefox","name":"Firefox Hello","userDisabled":false,"appDisabled":false,"version":"1.2.6","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":16830,"updateDay":16913},"e10srollout@mozilla.org":{"blocklisted":false,"description":"Staged rollout of Firefox multi-process feature.","name":"Multi-process staged rollout","userDisabled":false,"appDisabled":false,"version":"1.0","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":16919,"updateDay":16913},"firefox@getpocket.com":{"blocklisted":false,"description":"When you find something you want to view later, put it in Pocket.","name":"Pocket","userDisabled":false,"appDisabled":false,"version":"1.0","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":16919,"updateDay":16913},"WebProtection@360safe.com":{"blocklisted":false,"description":"The extension will keep you away from phishing and malware sites.","name":"360 Internet Protection","userDisabled":false,"appDisabled":false,"version":"5.0.0.1002","scope":8,"type":"extension","foreignInstall":true,"hasBinaryComponents":false,"installDay":16857,"updateDay":16857,"signedState":2}},"theme":{"id":"{972ce4c6-7e08-4474-a285-3208198ce6fd}","blocklisted":false,"description":"Il tema predefinito.","name":"Tema predefinito","userDisabled":false,"appDisabled":false,"version":"46.0","scope":4,"foreignInstall":false,"hasBinaryComponents":false,"installDay":16675,"updateDay":16913},"activePlugins":[{"name":"QuickTime Plug-in 7.7.8","version":"7.7.8.0","description":"The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more ","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/sdp","application/x-sdp","application/x-rtsp","video/quicktime","video/flc","audio/x-wav","audio/wav"],"updateDay":16717},{"name":"QuickTime Plug-in 7.7.8","version":"7.7.8.0","description":"The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more ","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["audio/aiff","audio/x-aiff","audio/basic","audio/mid","audio/vnd.qcelp","audio/x-gsm","audio/amr","audio/aac"],"updateDay":16717},{"name":"QuickTime Plug-in 7.7.8","version":"7.7.8.0","description":"The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more ","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["audio/x-aac","audio/x-caf","audio/x-ac3","video/x-mpeg","video/mpeg"],"updateDay":16717},{"name":"QuickTime Plug-in 7.7.8","version":"7.7.8.0","description":"The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more ","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["audio/mpeg","audio/x-mpeg","video/3gpp","audio/3gpp","video/3gpp2","audio/3gpp2","video/sd-video"],"updateDay":16717},{"name":"QuickTime Plug-in 7.7.8","version":"7.7.8.0","description":"The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more ","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["applicazione/x-mpeg","video/mp4","audio/mp4","audio/x-m4a","audio/x-m4p","audio/x-m4b","video/x-m4v"],"updateDay":16717},{"name":"Adobe Acrobat","version":"15.10.20056.36345","description":"Adobe PDF Plug-In For Firefox and Netscape 15.10.20056","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/pdf","application/vnd.adobe.pdfxml","application/vnd.adobe.x-mars","application/vnd.fdf","application/vnd.adobe.xfdf","application/vnd.adobe.xdp+xml","application/vnd.adobe.xfd+xml"],"updateDay":16787},{"name":"VLC Web Plugin","version":"2.1.3.0","description":"VLC media player Web Plugin 2.1.3","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["audio/mpeg","audio/x-mpeg","video/mpeg","video/x-mpeg","video/mpeg-system","video/x-mpeg-system","audio/mp4","audio/x-m4a","video/mp4","application/mpeg4-iod","application/mpeg4-muxcodetable","video/x-m4v","video/x-msvideo","application/ogg","video/ogg","application/x-ogg","application/x-vlc-plugin","video/x-ms-asf-plugin","video/x-ms-asf","application/x-mplayer2","video/x-ms-wmv","video/x-ms-wvx","audio/x-ms-wma","application/x-google-vlc-plugin","audio/wav","audio/x-wav","audio/3gpp","video/3gpp","audio/3gpp2","video/3gpp2","video/divx","video/flv","video/x-flv","application/x-matroska","video/x-matroska","audio/x-matroska","application/xspf+xml","audio/x-mpegurl","video/webm","audio/webm","application/vnd.rn-realmedia","audio/x-realaudio","audio/amr","audio/x-flac"],"updateDay":16273},{"name":"Google Update","version":"1.3.29.5","description":"Google Update","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-vnd.google.update3webcontrol.3","application/x-vnd.google.oneclickctrl.9"],"updateDay":16841},{"name":"NVIDIA 3D VISION","version":"7.17.13.5891","description":"NVIDIA 3D Vision Streaming plugin for Mozilla browsers","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/mozilla-3dv-streaming-plugin"],"updateDay":16744},{"name":"NVIDIA 3D Vision","version":"7.17.13.5891","description":"NVIDIA 3D Vision plugin for Mozilla browsers","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["image/jps","image/pns","image/mpo"],"updateDay":16744},{"name":"Silverlight Plug-In","version":"5.1.41212.0","description":"5.1.41212.0","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-silverlight","application/x-silverlight-2"],"updateDay":16780},{"name":"Java(TM) Platform SE 8 U65","version":"11.65.2.17","description":"Next Generation Java Plug-in 11.65.2 for Mozilla browsers","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-java-applet","application/x-java-bea

DeviceID: 0x0dc4 AdapterDriverVersion: 6.3.9600.16384 AdapterSubsysID: 45131acc AdapterVendorID: 0x10de Add-ons: WebProtection%40360safe.com:5.0.0.1002,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:46.0,%7Bd10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d%7D:2.7.3,loop%40mozilla.org:1.2.6,e10srollout%40mozilla.org:1.0,firefox%40getpocket.com:1.0 AsyncPluginInit: 0 AvailablePageFile: 5242454016 AvailablePhysicalMemory: 1314021376 AvailableVirtualMemory: 3472142336 BIOS_Manufacturer: Intel Corp. BlockedDllList: BreakpadReserveAddress: 235864064 BreakpadReserveSize: 67108864 BuildID: 20160421124000 CrashTime: 1461924429 EMCheckCompatibility: true Email: multimarket@libero.it FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 GraphicsCriticalError: |[0][GFX1-]: VendorIDMismatch V 0x10de 0x1414 (t=4.18936) InstallTime: 1461825964 Notes: AdapterVendorID: 0x10de, AdapterDeviceID: 0x0dc4, AdapterSubsysID: 45131acc, AdapterDriverVersion: 6.3.9600.16384 D2D1.1? D2D1.1+ DWrite? DWrite+ D2D? D2D1.1V? D2D1.1V+ D2D+ D3D11 Layers? D3D11 Layers+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 1117 StartupTime: 1461923347 SystemMemoryUsePercentage: 69 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86","buildId":"20160421124000","version":"46.0","vendor":"Mozilla","platformVersion":"46.0","xpcomAbi":"x86-msvc","hotfixVersion":"20160106.01"},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":4078,"virtualMaxMB":4096,"cpu":{"count":8,"cores":4,"vendor":"GenuineIntel","family":6,"model":42,"stepping":7,"l2cacheKB":256,"l3cacheKB":8192,"speedMHz":3392,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2"]},"os":{"name":"Windows_NT","version":"6.3","locale":"it-IT","servicePackMajor":0,"servicePackMinor":0,"installYear":2013},"hdd":{"profile":{"model":"MAXTOR STM3320820AS","revision":"3.AAE"},"binary":{"model":"MAXTOR STM3320820AS","revision":"3.AAE"},"system":{"model":"MAXTOR STM3320820AS","revision":"3.AAE"}},"gfx":{"D2DEnabled":true,"DWriteEnabled":true,"adapters":[{"description":"Scheda video di base Microsoft","vendorID":"0x10de","deviceID":"0x0dc4","subsysID":"45131acc","RAM":0,"driver":"Unknown","driverVersion":"6.3.9600.16384","driverDate":"6-21-2006","GPUActive":true}],"monitors":[{"screenWidth":1280,"screenHeight":1024,"refreshRate":64,"pseudoDisplay":false}],"features":{"compositor":"d3d11","d3d11":{"status":"available","version":45312,"warp":false,"textureSharing":true,"blacklisted":false},"d2d":{"status":"available","version":"1.1"}}},"isWow64":true},"settings":{"blocklistEnabled":true,"e10sEnabled":false,"e10sCohort":"unsupportedChannel","telemetryEnabled":false,"isInOptoutSample":false,"locale":"it","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.cache.disk.capacity":358400,"browser.newtabpage.enabled":false,"browser.newtabpage.enhanced":false,"browser.startup.homepage":"<user-set>","browser.urlbar.suggest.searches":true,"browser.urlbar.userMadeSearchSuggestionsChoice":true},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":false,"defaultSearchEngine":"google","defaultSearchEngineData":{"name":"Google","loadPath":"jar:[app]/omni.ja!browser/google.xml","submissionURL":"https://www.google.com/search?q=&ie=utf-8&oe=utf-8&client=firefox-b"}},"profile":{"creationDate":16667,"resetDate":16708},"addons":{"activeAddons":{"{d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}":{"blocklisted":false,"description":"Permette di dire 'no' alla pubblicità presente nelle pagine web!","name":"Adblock Plus","userDisabled":false,"appDisabled":false,"version":"2.7.3","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":16725,"updateDay":16919,"signedState":2},"loop@mozilla.org":{"blocklisted":false,"description":"Web sharing for Firefox","name":"Firefox Hello","userDisabled":false,"appDisabled":false,"version":"1.2.6","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":16830,"updateDay":16913},"e10srollout@mozilla.org":{"blocklisted":false,"description":"Staged rollout of Firefox multi-process feature.","name":"Multi-process staged rollout","userDisabled":false,"appDisabled":false,"version":"1.0","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":16919,"updateDay":16913},"firefox@getpocket.com":{"blocklisted":false,"description":"When you find something you want to view later, put it in Pocket.","name":"Pocket","userDisabled":false,"appDisabled":false,"version":"1.0","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":16919,"updateDay":16913},"WebProtection@360safe.com":{"blocklisted":false,"description":"The extension will keep you away from phishing and malware sites.","name":"360 Internet Protection","userDisabled":false,"appDisabled":false,"version":"5.0.0.1002","scope":8,"type":"extension","foreignInstall":true,"hasBinaryComponents":false,"installDay":16857,"updateDay":16857,"signedState":2}},"theme":{"id":"{972ce4c6-7e08-4474-a285-3208198ce6fd}","blocklisted":false,"description":"Il tema predefinito.","name":"Tema predefinito","userDisabled":false,"appDisabled":false,"version":"46.0","scope":4,"foreignInstall":false,"hasBinaryComponents":false,"installDay":16675,"updateDay":16913},"activePlugins":[{"name":"QuickTime Plug-in 7.7.8","version":"7.7.8.0","description":"The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more ","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/sdp","application/x-sdp","application/x-rtsp","video/quicktime","video/flc","audio/x-wav","audio/wav"],"updateDay":16717},{"name":"QuickTime Plug-in 7.7.8","version":"7.7.8.0","description":"The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more ","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["audio/aiff","audio/x-aiff","audio/basic","audio/mid","audio/vnd.qcelp","audio/x-gsm","audio/amr","audio/aac"],"updateDay":16717},{"name":"QuickTime Plug-in 7.7.8","version":"7.7.8.0","description":"The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more ","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["audio/x-aac","audio/x-caf","audio/x-ac3","video/x-mpeg","video/mpeg"],"updateDay":16717},{"name":"QuickTime Plug-in 7.7.8","version":"7.7.8.0","description":"The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more ","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["audio/mpeg","audio/x-mpeg","video/3gpp","audio/3gpp","video/3gpp2","audio/3gpp2","video/sd-video"],"updateDay":16717},{"name":"QuickTime Plug-in 7.7.8","version":"7.7.8.0","description":"The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more ","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["applicazione/x-mpeg","video/mp4","audio/mp4","audio/x-m4a","audio/x-m4p","audio/x-m4b","video/x-m4v"],"updateDay":16717},{"name":"Adobe Acrobat","version":"15.10.20056.36345","description":"Adobe PDF Plug-In For Firefox and Netscape 15.10.20056","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/pdf","application/vnd.adobe.pdfxml","application/vnd.adobe.x-mars","application/vnd.fdf","application/vnd.adobe.xfdf","application/vnd.adobe.xdp+xml","application/vnd.adobe.xfd+xml"],"updateDay":16787},{"name":"VLC Web Plugin","version":"2.1.3.0","description":"VLC media player Web Plugin 2.1.3","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["audio/mpeg","audio/x-mpeg","video/mpeg","video/x-mpeg","video/mpeg-system","video/x-mpeg-system","audio/mp4","audio/x-m4a","video/mp4","application/mpeg4-iod","application/mpeg4-muxcodetable","video/x-m4v","video/x-msvideo","application/ogg","video/ogg","application/x-ogg","application/x-vlc-plugin","video/x-ms-asf-plugin","video/x-ms-asf","application/x-mplayer2","video/x-ms-wmv","video/x-ms-wvx","audio/x-ms-wma","application/x-google-vlc-plugin","audio/wav","audio/x-wav","audio/3gpp","video/3gpp","audio/3gpp2","video/3gpp2","video/divx","video/flv","video/x-flv","application/x-matroska","video/x-matroska","audio/x-matroska","application/xspf+xml","audio/x-mpegurl","video/webm","audio/webm","application/vnd.rn-realmedia","audio/x-realaudio","audio/amr","audio/x-flac"],"updateDay":16273},{"name":"Google Update","version":"1.3.29.5","description":"Google Update","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-vnd.google.update3webcontrol.3","application/x-vnd.google.oneclickctrl.9"],"updateDay":16841},{"name":"NVIDIA 3D VISION","version":"7.17.13.5891","description":"NVIDIA 3D Vision Streaming plugin for Mozilla browsers","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/mozilla-3dv-streaming-plugin"],"updateDay":16744},{"name":"NVIDIA 3D Vision","version":"7.17.13.5891","description":"NVIDIA 3D Vision plugin for Mozilla browsers","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["image/jps","image/pns","image/mpo"],"updateDay":16744},{"name":"Silverlight Plug-In","version":"5.1.41212.0","description":"5.1.41212.0","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-silverlight","application/x-silverlight-2"],"updateDay":16780},{"name":"Java(TM) Platform SE 8 U65","version":"11.65.2.17","description":"Next Generation Java Plug-in 11.65.2 for Mozilla browsers","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-java-applet","application/x-java-bea

Усі відповіді (1)

the-edmeister
the-edmeister
  • Moderator
more options

Please follow the steps below to provide us crash IDs to help us learn more about your crash.

The crash report is several pages of data. We need the report numbers to see the whole report.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx29

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.