Цей вебсайт матиме обмежену функціональність, доки ми проводимо його обслуговування для поліпшення роботи. Якщо прочитана стаття не розв'язала вашу проблему і ви хочете поставити питання, наша спільнота підтримки з радістю допоможе вам на @FirefoxSupport у Twitter та /r/firefox на Reddit.

Шукати в статтях підтримки

Остерігайтеся нападів зловмисників. Mozilla ніколи не просить вас зателефонувати, надіслати номер телефону у повідомленні або поділитися з кимось особистими даними. Будь ласка, повідомте про підозрілі дії за допомогою меню “Повідомити про зловживання”

Докладніше

Ця тема перенесена в архів. Якщо вам потрібна допомога, запитайте.

Firefox won't stay signed in (I have to login every time I open the browser, and my previous session is lost) - how can I fix this?

  • 5 відповідей
  • 3 мають цю проблему
  • 1 перегляд
  • Остання відповідь від Alex

more options

Almost every time I open FF I have to sign in and sync, and start my browsing from scratch. My previous session does not open: I have tried several times to set my preferences to restore previous session. Sometimes the session is there but after opening and closing the browser a few times the session is lost.

Almost every time I open FF I have to sign in and sync, and start my browsing from scratch. My previous session does not open: I have tried several times to set my preferences to restore previous session. Sometimes the session is there but after opening and closing the browser a few times the session is lost.

Обране рішення

Firefox uses the Password Manager to store the credentials of the Firefox Sync account (chrome://FirefoxAccounts) to make it possible to connect to Sync each time you start Firefox without the need to enter email and password. If you use the master password then you need to enter the MP every time you start Firefox. If you are asked to login again to Sync then this means that the Sync credential data isn't stored properly in the Password Manager.

Do you see any entries in the Firefox Password Manager ?

  • Options/Preferences -> Privacy & Security: Logins and Passwords: "Saved Logins" -> "Show Passwords"

You can check if you have a logins.json.corrupt file in the profile folder.

You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.

Читати цю відповідь у контексті 👍 0

Усі відповіді (5)

more options

That could be caused by several different things.

1) You may have corrupt sessionstore [v56] sessionstore.jsonlz4 file(s). Delete all sessionstore* files and the sessionstore-backups folder.

Type about:support<enter> in the address bar.

Under the page logo on the left side, you will see Application Basics. Under this find Profile Folder. To its right press the button Show Folder. This will open your file browser to the current Firefox profile. Now Close Firefox.

Windows: Show Folder; Linux: Open Directory; Mac: Show in Finder

Linux: Under the page logo on the left side, you will see Application Basics. Under this find Profile Directory. To its right press the button Open Directory.

Locate the above file. Then rename or delete it. Restart Firefox.


Don't delete the files if you need to rescue any data from them, just move them out of the profile folder to some location where Firefox doesn't look for them. You can try to read out their contents using this tool: https://www.jeffersonscher.com/res/scrounger.html

more options

2) Type about:preferences#privacy<enter> in the address bar. The button next to History, select Use Custom Settings.

Turn off Always Use Private Browsing Mode Turn on Remember My Browsing And Download History At the bottom of the page, turn on Clear History When Firefox Closes. At the far right, press the Settings button. Turn on ONLY Cache and Form And Search History leaving the others off.

more options

3) https://support.mozilla.org/en-US/kb/how-to-fix-preferences-wont-save

Note: Some software, like Advanced SystemCare with Surfing Protection, can protect files in the Firefox profile folder against changes. If you have such software then check the settings or uninstall this software.

more options

Вибране рішення

Firefox uses the Password Manager to store the credentials of the Firefox Sync account (chrome://FirefoxAccounts) to make it possible to connect to Sync each time you start Firefox without the need to enter email and password. If you use the master password then you need to enter the MP every time you start Firefox. If you are asked to login again to Sync then this means that the Sync credential data isn't stored properly in the Password Manager.

Do you see any entries in the Firefox Password Manager ?

  • Options/Preferences -> Privacy & Security: Logins and Passwords: "Saved Logins" -> "Show Passwords"

You can check if you have a logins.json.corrupt file in the profile folder.

You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.

more options

Attempted each of the remedies above, and Firefox still will not stay signed in. Even if I just close the window, opening it up will demand another sign in, suggesting I sync and install firefox on my phone, though I have done all of these moments ago. What is wrong with Firefox?