Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Цей вебсайт матиме обмежену функціональність, доки ми проводимо його обслуговування для поліпшення роботи. Якщо прочитана стаття не розв'язала вашу проблему і ви хочете поставити питання, наша спільнота підтримки з радістю допоможе вам на @FirefoxSupport у Twitter та /r/firefox на Reddit.

Avatar for Username

Шукати в статтях підтримки

Остерігайтеся нападів зловмисників. Mozilla ніколи не просить вас зателефонувати, надіслати номер телефону у повідомленні або поділитися з кимось особистими даними. Будь ласка, повідомте про підозрілі дії за допомогою меню “Повідомити про зловживання”

Докладніше

Ця тема перенесена в архів. Якщо вам потрібна допомога, запитайте.

Thunderbird won't accept "Restored" email from IMAP Outlook/Exchange account

  • 1 відповідь
  • 1 має цю проблему
  • 1 перегляд
  • Остання відповідь від tanstaafl

Amy
Amy
more options

I use Thunderbird with my Outlook Office 365 work account. I emptied the trash with an email that I wish I hadn't deleted. In Outlook Online, the email still appears in a "Recoverable" list of the Deleted Items folder. I restored the email in Outlook and it reappears in my Inbox in Outlook Online, but does not appear in my Inbox in Thunderbird, even after clicking "Get Messages". Then when compacting the Thunderbird Inbox, the email will get removed from Outlook Online's Inbox and moved back to the Recoverable list. It's like Thunderbird is remembering that I permanently deleted the email and keeps re-deleting it. Is there any way to stop this from happening?

I use Thunderbird with my Outlook Office 365 work account. I emptied the trash with an email that I wish I hadn't deleted. In Outlook Online, the email still appears in a "Recoverable" list of the Deleted Items folder. I restored the email in Outlook and it reappears in my Inbox in Outlook Online, but does not appear in my Inbox in Thunderbird, even after clicking "Get Messages". Then when compacting the Thunderbird Inbox, the email will get removed from Outlook Online's Inbox and moved back to the Recoverable list. It's like Thunderbird is remembering that I permanently deleted the email and keeps re-deleting it. Is there any way to stop this from happening?

Змінено Amy

Усі відповіді (1)

tanstaafl
tanstaafl
more options

Compacting physically removes deleted messages (which are normally just marked deleted and hidden from view). Stop doing that until this problem is solved.

Try going to the accounts server settings in Thunderbird and temporarily changing "when I delete a message" from "move it to trash" to "just mark it as deleted". That will usually display in the folder listing any deleted messages with a line drawn through them. If you delete the deleted message again, it becomes undeleted.