Цей вебсайт матиме обмежену функціональність, доки ми проводимо його обслуговування для поліпшення роботи. Якщо прочитана стаття не розв'язала вашу проблему і ви хочете поставити питання, наша спільнота підтримки з радістю допоможе вам на @FirefoxSupport у Twitter та /r/firefox на Reddit.

Avatar for Username

Шукати в статтях підтримки

Остерігайтеся нападів зловмисників. Mozilla ніколи не просить вас зателефонувати, надіслати номер телефону у повідомленні або поділитися з кимось особистими даними. Будь ласка, повідомте про підозрілі дії за допомогою меню “Повідомити про зловживання”

Докладніше

Ця тема перенесена в архів. Якщо вам потрібна допомога, запитайте.

Firefox doesn't seem to recognize my mail address I've previously used for my Firefox-account.

  • 1 відповідь
  • 1 має цю проблему
  • 10 переглядів
  • Остання відповідь від jeyson1099

ThunderCat@.@
ThunderCat@.@
more options

Hi,

I really hope you can help. In the last two weeks of March I was busy migrating all my relevant data from my work laptop to a HDD since I was switching jobs. I was in a hurry and wanted to transfer my saved bookmarks in Firefox as well. I figured that if I created a Firefox account that I could sync my bookmarks and load them on my new work laptop whenever I signed in. Now the issue at hand is that Firefox doesn't seem to recognize my mail address I used to sync the bookmarks with the Firefox account I used. Now for this 'service ticket' I had to create another account. I used the same mail address again, but not to be confused with my previous Firefox account for which I used the same account.

Can you please help me figure out what happened and how I can recover my saved bookmarks please?

Looking forward to hear from you. Thank you.

Hi, I really hope you can help. In the last two weeks of March I was busy migrating all my relevant data from my work laptop to a HDD since I was switching jobs. I was in a hurry and wanted to transfer my saved bookmarks in Firefox as well. I figured that if I created a Firefox account that I could sync my bookmarks and load them on my new work laptop whenever I signed in. Now the issue at hand is that Firefox doesn't seem to recognize my mail address I used to sync the bookmarks with the Firefox account I used. Now for this 'service ticket' I had to create another account. I used the same mail address again, but not to be confused with my previous Firefox account for which I used the same account. Can you please help me figure out what happened and how I can recover my saved bookmarks please? Looking forward to hear from you. Thank you.

Змінено ThunderCat@.@

Усі відповіді (1)

jeyson1099
jeyson1099
more options

Hello, Firefox Sync works by storing your data on Mozilla servers and synchronizing it with your computers and devices. When you set up Sync, you enter an email address and password in order to prevent others from accessing your account. In addition, we encrypt your data with a key derived from your password in order to keep it safe on the server. This article explains what to do if you forget or lose any of this important information and are unable to access your Sync account. You can find more information in the following article: I've lost my Firefox Sync account information - What to do