Цей вебсайт матиме обмежену функціональність, доки ми проводимо його обслуговування для поліпшення роботи. Якщо прочитана стаття не розв'язала вашу проблему і ви хочете поставити питання, наша спільнота підтримки з радістю допоможе вам на @FirefoxSupport у Twitter та /r/firefox на Reddit.

Шукати в статтях підтримки

Остерігайтеся нападів зловмисників. Mozilla ніколи не просить вас зателефонувати, надіслати номер телефону у повідомленні або поділитися з кимось особистими даними. Будь ласка, повідомте про підозрілі дії за допомогою меню “Повідомити про зловживання”

Докладніше

Ця тема перенесена в архів. Якщо вам потрібна допомога, запитайте.

Thunderbird running before app is started. And starting Thunderbird claims it is already running

  • 3 відповіді
  • 1 має цю проблему
  • 1 перегляд
  • Остання відповідь від Wayne Mery

more options

Long tome TB user currently on 102.5.0 under W10. For some time now, when I start TB, about 50% of the time it will report that TB is already running and it won't start. If I go to Task Manager I usually find 6 TB processes running and once I have ended them all, I can then start TB.

Further research shows that after the PC is started there are nearly always a number of TB processes running even though TB has not been started.

A number of questions really: Why are TB process running before it's started? (It's not a 'startup' program) When TB fails with the 'already running' message, why does the 'Close TB' option always fail? ... and overall, how can I get it back to working properly! Thanks

Long tome TB user currently on 102.5.0 under W10. For some time now, when I start TB, about 50% of the time it will report that TB is already running and it won't start. If I go to Task Manager I usually find 6 TB processes running and once I have ended them all, I can then start TB. Further research shows that after the PC is started there are '''nearly''' always a number of TB processes running even though TB has not been started. A number of questions really: Why are TB process running before it's started? (It's not a 'startup' program) When TB fails with the 'already running' message, why does the 'Close TB' option always fail? ... and overall, how can I get it back to working properly! Thanks

Змінено Wayne Mery

Усі відповіді (3)

more options

When you have been using Thunderbird and want to shut down computer:

Do you Exit Thunderbird first and wait a few moments for background processes to complete before you 'Shut down' computer ?

If Thunderbird is deemed as already running then you cannot open another Thunderbird otherwise it will say it is already running.

Usually, you do not see any processes running in Task Manager - in this situation you need to access the Appdata/Roaming/Thunderbird/Profiles/ profile name folder and delete the 'parent.lock' file. Then you should be able to start Thunderbird. Sometimes, if computer shut down too soon, Thunderbird has not processed the 'parent.lock' or Anti-Virus product is still scanning opened files.

I'll get back to you. I need to log out.

more options

Thanks. I do shutdown TB before shutting down the PC but as closing email is usually the last thing I do, I suspect shutdown follows quite quickly. I'll try waiting for it to do it's housekeeping first and see if that helps.

more options

You'll want to check task manager's DETAILS tab to ensure not a single thunderbird process is running.