Цей вебсайт матиме обмежену функціональність, доки ми проводимо його обслуговування для поліпшення роботи. Якщо прочитана стаття не розв'язала вашу проблему і ви хочете поставити питання, наша спільнота підтримки з радістю допоможе вам на @FirefoxSupport у Twitter та /r/firefox на Reddit.

Шукати в статтях підтримки

Остерігайтеся нападів зловмисників. Mozilla ніколи не просить вас зателефонувати, надіслати номер телефону у повідомленні або поділитися з кимось особистими даними. Будь ласка, повідомте про підозрілі дії за допомогою меню “Повідомити про зловживання”

Докладніше

Ця тема перенесена в архів. Якщо вам потрібна допомога, запитайте.

I get a message saying it is strongly recommended to instal this update but when I click on it it say connecting to update centre but it just goes on and on and never connects.Any ideas pleases

  • 2 відповіді
  • 1 має цю проблему
  • 3 перегляди
  • Остання відповідь від d111wb@yahoo.co.uk

more options

Every time I log on I get a message telling me that it is important to instal an update but I seem to be unable to connect with the update server. A blue line goes back and forth across the screen and it says connecting to update server but,despite leaving it on for hours it never actually connects

Every time I log on I get a message telling me that it is important to instal an update but I seem to be unable to connect with the update server. A blue line goes back and forth across the screen and it says connecting to update server but,despite leaving it on for hours it never actually connects

Обране рішення

If there are problems with updating then best is to download the full version and uninstall the currently installed version and delete the Firefox program folder to remove any leftover files.

  • Uninstall your current Firefox version.
  • Do not remove personal data when you uninstall the current version or you lose your bookmarks and other data in the profile folder.
  • Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.
  • It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.

Your bookmarks and other profile data are stored elsewhere in the Firefox Profile Folder and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.

Читати цю відповідь у контексті 👍 0

Усі відповіді (2)

more options

Вибране рішення

If there are problems with updating then best is to download the full version and uninstall the currently installed version and delete the Firefox program folder to remove any leftover files.

  • Uninstall your current Firefox version.
  • Do not remove personal data when you uninstall the current version or you lose your bookmarks and other data in the profile folder.
  • Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.
  • It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.

Your bookmarks and other profile data are stored elsewhere in the Firefox Profile Folder and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.

more options

Thanks so much It seems to have done the trick