When I click on the Firefox icon to open it, it does not open and comes up with the crash reporter. This happens every time I open or restart friefox. what should I do?
Firefox keeps crashing. I can't get it to open to do any of the troubleshooting steps. I have run Malware and there are no viruses. I have re-installed the latest version and still occurs.
Усі відповіді (2)
Create a new profile as a test to check if your current profile is causing the problems.
See "Basic Troubleshooting: Make a new profile":
There may be extensions and plugins installed by default in a new profile, so check that in "Tools > Add-ons > Extensions & Plugins" in case there are still problems.
If that new profile works then you can transfer some files from the old profile to that new profile, but be careful not to copy corrupted files.
See:
See:
If you have submitted Breakpad crash reports then post the IDs of one or more Breakpad crash reports (bp-xxxxxxxx-xxxxxxxxx-xxxx-xxxxxxxxxxxx). You can find the IDs of the submitted crash reports on the about:crashes page. You can open the about:crashes page via the location bar, like you open a website.
See:
That problem is caused by Trusteer Rapport
- http://www.trusteer.com/support/rapport-installation-links
- http://www.trusteer.com/support/en/report-problem
- http://kb.mozillazine.org/Firefox_crashes#Trusteer_Rapport
You can try to stop Trusteer Rapport if installing the latest version doesn't help:
Start Menu > Programs > Trusteer Rapport > Stop Rapport