This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

تلاش سپورٹ

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

مزید سیکھیں

Thunderbird is duplicating my incoming e-mail.

  • 2 جواب دیں
  • 6 میں یہ مسئلہ ہے
  • 126 دیکھیں
  • آخری جواب بذریعہ Jan1951

more options

I am getting 2 of the same e-mail and sometimes 3. This happens approximately 5 to 10 minutes after the first are downloaded.

I am getting 2 of the same e-mail and sometimes 3. This happens approximately 5 to 10 minutes after the first are downloaded.

منتخب شدہ حل

If it keeps downloading same files, it sounds like the popstate.dat file has gone awol.

The 'popstate.dat' file keeps a record of what has been downloaded. You need to access the Profile folder and delete this file. The Profile folder is a hidden file, so you have to make hidden files and folders visible to see it.

make hidden files visible:

Profile folder extra info:

In Thunderbird

  • Help > Troubleshooting Information
  • click on 'Show Folder' button
  • a new window opens showing your Profile folder
  • Close Thunderbird now
  • click on 'Mail' folder
  • click on the 'mail account name'
  • scroll down and locate 'popstate.dat' a DAT File.
  • Delete 'popstate.dat'
  • close the window - top right X
  • Open Thunderbird

Thunderbird will create a new 'popstate.dat' file and start to download everything that is in the server Inbox to the thunderbird mail account Inbox. But only the once.

After fixing the popstate file you may have loads of duplicate email messages. You can use this Addon to help remove them:

remember to compact folders on a regular basis.

اس جواب کو سیاق و سباق میں پڑھیں 👍 5

تمام جوابات (2)

more options

منتخب شدہ حل

If it keeps downloading same files, it sounds like the popstate.dat file has gone awol.

The 'popstate.dat' file keeps a record of what has been downloaded. You need to access the Profile folder and delete this file. The Profile folder is a hidden file, so you have to make hidden files and folders visible to see it.

make hidden files visible:

Profile folder extra info:

In Thunderbird

  • Help > Troubleshooting Information
  • click on 'Show Folder' button
  • a new window opens showing your Profile folder
  • Close Thunderbird now
  • click on 'Mail' folder
  • click on the 'mail account name'
  • scroll down and locate 'popstate.dat' a DAT File.
  • Delete 'popstate.dat'
  • close the window - top right X
  • Open Thunderbird

Thunderbird will create a new 'popstate.dat' file and start to download everything that is in the server Inbox to the thunderbird mail account Inbox. But only the once.

After fixing the popstate file you may have loads of duplicate email messages. You can use this Addon to help remove them:

remember to compact folders on a regular basis.

more options

It worked ,thank you!!