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How do I get rid of the new tab containing advertising links and which now appears on start up ?

  • 4 جواب دیں
  • 10 میں یہ مسئلہ ہے
  • 10 دیکھیں
  • آخری جواب بذریعہ lumbco

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Something has happened to my Firefox installation in the last few days.

Whenever I start Firefox a new screen appears showing a tab labelled “New Tab” at the top. The page contains links to sites such as Facebook, You Tube, Tesco, Flappy Bird and many others.

Clicking TOOLS – PAGE INFO reveals the tab address as: chrome://nspdlmsd/content/newtab/newtab.html

I can delete the tab by clicking the X in the top right, but I don't want to have to do this every time.

How can I prevent it from appearing ?

I tried reinstalling but there was no change.

Something has happened to my Firefox installation in the last few days. Whenever I start Firefox a new screen appears showing a tab labelled “New Tab” at the top. The page contains links to sites such as Facebook, You Tube, Tesco, Flappy Bird and many others. Clicking TOOLS – PAGE INFO reveals the tab address as: chrome://nspdlmsd/content/newtab/newtab.html I can delete the tab by clicking the X in the top right, but I don't want to have to do this every time. How can I prevent it from appearing ? I tried reinstalling but there was no change.

منتخب شدہ حل

Thanks for the help from various contributors.

I have cured the problem by following the instructions to reset Firefox.

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تمام جوابات (4)

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Hm, did Firefox 30 get the Sponsored Tiles already? Rhetorical.

I'm guessing that a new tab is opening alongside your home page.

  • Go to The image "new fx menu" does not exist. -> Options -> General tab -> Home Page section -> click Reset to default and type your own home page in.
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Probably malware or the after effects of malware. It would also help to have had your full troubleshooting information, please post that then post back with the results of multiple scans with up to date tools.


Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.

You can try these free programs to scan for malware, which work with your existing antivirus software:

You need to use multiple and up-to-date tools as they will not all pick up the same things.

Microsoft Security Essentials is a good FREE permanent antivirus for Windows 7/Vista/XP if you don't already have one.


Further information can be found in the Troubleshoot Firefox issues caused by malware article.


To find the correct solution to your problem, we require some more non-personal information from you. Please do the following:

  • For Firefox versions previous to 29.0: Click the Firefox button at the top left, then click the Help menu and select Troubleshooting Information from the submenu. If you don't have a Firefox button, click the Help menu at the top and select Troubleshooting Information from the menu.
  • For Firefox 29.0 and above: Click the menu button New Fx Menu, click help Help-29 and select Troubleshooting Information.

Now, a new tab containing your troubleshooting information should open.

  • At the top of the page, you should see a button that says "Copy text to clipboard". Click it.
  • Now, go back to your forum post and click inside the reply box. Press Ctrl+V to paste all the information you copied into the forum post.

If you need further information about the Troubleshooting information page, please read the article Use the Troubleshooting Information page to help fix Firefox issues.

Thanks in advance for your help!

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You should Google your Utility Chest Installer Plugin(part of the troublesome MindSpark family) for information and removal advice. Does it do anything for you? Do you know where you got it?

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منتخب شدہ حل

Thanks for the help from various contributors.

I have cured the problem by following the instructions to reset Firefox.