This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

تلاش سپورٹ

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

مزید سیکھیں

اس تھریڈ کو آرکائیوکیا گیا تھا۔ اگر آپ کو مدد کی ضرورت ہو تو براہ مہربانی نیا سوال پوچھیں۔

Mozilla runs only in protected Mode Error Reports

  • 1 جواب دیں
  • 2 میں یہ مسئلہ ہے
  • 3 دیکھیں
  • آخری جواب بذریعہ philipp

Grzella
Grzella
more options

ID: 4f3e605c-1c38-4b19-9997-427d12140808 Signature: igd10iumd32.dll@0x7fa17 

   Details
   Metadata
   Modules
   Raw Dump
   Extensions

Signature igd10iumd32.dll@0x7fa17 More Reports Search UUID 4f3e605c-1c38-4b19-9997-427d12140808 Date Processed 2014-08-08 10:59:20.882921 Uptime 5 Last Crash 610 seconds before submission Install Age 947984 since version was first installed. Install Time 2014-07-28 11:39:26 Product Firefox Version 31.0 Build ID 20140716183446 Release Channel release OS Windows NT OS Version 6.1.7601 Service Pack 1 Build Architecture x86 Build Architecture Info GenuineIntel family 6 model 60 stepping 3 | 8 Crash Reason EXCEPTION_ACCESS_VIOLATION_WRITE Crash Address 0x0 User Comments App Notes

AdapterVendorID: 0x8086, AdapterDeviceID: 0x0416, AdapterSubsysID: 1942103c, AdapterDriverVersion: 9.18.10.3272 D2D? D2D+ DWrite? DWrite+ D3D10 Layers? D3D10 Layers+

Processor Notes sp-processor01_phx1_mozilla_com.22023:2012; HybridCrashProcessor EMCheckCompatibility

True

Winsock LSP

MSAFD-Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll 

MSAFD-Tcpip [UDP/IP] : 2 : 2 :  
MSAFD-Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll 
MSAFD-Tcpip [TCP/IPv6] : 2 : 1 :  
MSAFD-Tcpip [UDP/IPv6] : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD-Tcpip [RAW/IPv6] : 2 : 3 :  
RSVP-TCPv6-Dienstanbieter : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
RSVP-TCP-Dienstanbieter : 2 : 1 :  
RSVP-UDPv6-Dienstanbieter : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
RSVP-UDP-Dienstanbieter : 2 : 2 :  
MSAFD RfComm [Bluetooth] : 2 : 1 : %SystemRoot%\system32\mswsock.dll

Adapter Vendor ID

0x8086

Adapter Device ID

0x0416

Total Virtual Memory

4294836224

Available Virtual Memory

3864031232

System Memory Use Percentage

23

Available Page File

14799151104

Available Physical Memory

6500003840

Bugzilla - Report this bug in Firefox Core Plugins Toolkit Related Bugs

Crashing Thread Frame Module Signature Source Ø 0 igd10iumd32.dll igd10iumd32.dll@0x7fa17 Ø 1 igd10iumd32.dll igd10iumd32.dll@0x8073a Ø 2 sgfxu32.dll sgfxu32.dll@0xbef3 3 d3d11.dll CContext::ID3D11DeviceContext1_UpdateSubresource1_<4>(ID3D11DeviceContext1*, ID3D11Resource*, unsigned int, D3D11_BOX const*, void const*, unsigned int, unsigned int, unsigned int) 4 d3d11.dll CContext::ID3D11DeviceContext1_UpdateSubresource1_Amortized<0>(ID3D11DeviceContext1*, ID3D11Resource*, unsigned int, D3D11_BOX const*, void const*, unsigned int, unsigned int, unsigned int) Ø 5 d2d1.dll d2d1.dll@0x2cf6d4 Ø 6 d2d1.dll d2d1.dll@0x25f8cf Ø 7 d2d1.dll d2d1.dll@0x25cee2 Ø 8 d2d1.dll d2d1.dll@0x243424 Ø 9 d2d1.dll d2d1.dll@0x23e3c0 Ø 10 d2d1.dll d2d1.dll@0x23e09e Ø 11 d2d1.dll d2d1.dll@0x2f7472 Ø 12 d2d1.dll d2d1.dll@0x22c857 Ø 13 d2d1.dll d2d1.dll@0x22bbff Ø 14 d2d1.dll d2d1.dll@0x228dc3 Ø 15 d2d1.dll d2d1.dll@0x21b585 16 xul.dll mozilla::gfx::DrawTargetD2D::Flush() gfx/2d/DrawTargetD2D.cpp 17 xul.dll gfxContext::~gfxContext() gfx/thebes/gfxContext.cpp 18 xul.dll xul.dll@0x92abf 19 xul.dll xul.dll@0x92abf 20 xul.dll mozilla::layers::ThebesLayerD3D10::DrawRegion(nsIntRegion&, mozilla::layers::SurfaceMode) gfx/layers/d3d10/ThebesLayerD3D10.cpp 21 xul.dll mozilla::layers::ThebesLayerD3D10::Validate(mozilla::layers::ReadbackProcessor*) gfx/layers/d3d10/ThebesLayerD3D10.cpp 22 xul.dll mozilla::layers::ContainerLayerD3D10::Validate() gfx/layers/d3d10/ContainerLayerD3D10.cpp 23 xul.dll mozilla::layers::LayerManagerD3D10::Render(mozilla::layers::LayerManager::EndTransactionFlags) gfx/layers/d3d10/LayerManagerD3D10.cpp 24 xul.dll mozilla::layers::LayerManagerD3D10::EndTransaction(void (*)(mozilla::layers::ThebesLayer*, gfxContext*, nsIntRegion const&, mozilla::layers::DrawRegionClip, nsIntRegion const&, void*), void*, mozilla::layers::LayerManager::EndTransactionFlags) gfx/layers/d3d10/LayerManagerD3D10.cpp 25 xul.dll nsDisplayList::PaintForFrame(nsDisplayListBuilder*, nsRenderingContext*, nsIFrame*, unsigned int) layout/base/nsDisplayList.cpp 26 xul.dll nsLayoutUtils::PaintFrame(nsRenderingContext*, nsIFrame*, nsRegion const&, unsigned int, unsigned int) layout/base/nsLayoutUtils.cpp 27 xul.dll PresShell::Paint(nsView*, nsRegion const&, unsigned int) layout/base/nsPresShell.cpp 28 xul.dll nsViewManager::ProcessPendingUpdatesPaint(nsIWidget*) view/src/nsViewManager.cpp 29 xul.dll nsViewManager::ProcessPendingUpdatesForView(nsView*, bool) view/src/nsViewManager.cpp 30 xul.dll nsViewManager::ProcessPendingUpdates() view/src/nsViewManager.cpp 31 xul.dll nsRefreshDriver::Tick(__int64, mozilla::TimeStamp) layout/base/nsRefreshDriver.cpp 32 xul.dll mozilla::RefreshDriverTimer::Tick() layout/base/nsRefreshDriver.cpp 33 xul.dll nsTimerImpl::Fire() xpcom/threads/nsTimerImpl.cpp 34 xul.dll nsTimerEvent::Run() xpcom/threads/nsTimerImpl.cpp 35 xul.dll nsThread::ProcessNextEvent(bool, bool*) xpcom/threads/nsThread.cpp 36 xul.dll NS_ProcessNextEvent(nsIThread*, bool) xpcom/glue/nsThreadUtils.cpp 37 xul.dll mozilla::ipc::MessagePump::Run(base::MessagePump::Delegate*) ipc/glue/MessagePump.cpp 38 xul.dll _SEH_epilog4 39 xul.dll MessageLoop::Run() ipc/chromium/src/base/message_loop.cc 40 xul.dll nsBaseAppShell::Run() widget/xpwidgets/nsBaseAppShell.cpp 41 xul.dll nsAppShell::Run() widget/windows/nsAppShell.cpp 42 nss3.dll nss3.dll@0x792f 43 mozalloc.dll moz_free memory/mozalloc/mozalloc.cpp 44 xul.dll NS_InitXPCOM2 xpcom/build/nsXPComInit.cpp 45 xul.dll nsComponentManagerImpl::QueryInterface(nsID const&, void**) xpcom/components/nsComponentManager.cpp 46 xul.dll xul.dll@0x13cdd2b 47 xul.dll mozilla::dom::workers::RuntimeService::AddAllTopLevelWorkersToArray(nsACString_internal const&, mozilla::dom::workers::RuntimeService::WorkerDomainInfo*, void*) dom/workers/RuntimeService.cpp 48 mozalloc.dll moz_free memory/mozalloc/mozalloc.cpp 49 xul.dll XRE_main toolkit/xre/nsAppRunner.cpp 50 firefox.exe do_main browser/app/nsBrowserApp.cpp 51 firefox.exe NS_internal_main(int, char**) browser/app/nsBrowserApp.cpp 52 firefox.exe wmain toolkit/xre/nsWindowsWMain.cpp 53 firefox.exe __tmainCRTStartup f:/dd/vctools/crt_bld/self_x86/crt/src/crtexe.c:552 54 kernel32.dll BaseThreadInitThunk 55 ntdll.dll __RtlUserThreadStart 56 ntdll.dll _RtlUserThreadStart

Show/hide other threads

ID: 4f3e605c-1c38-4b19-9997-427d12140808 Signature: igd10iumd32.dll@0x7fa17 Details Metadata Modules Raw Dump Extensions Signature igd10iumd32.dll@0x7fa17 More Reports Search UUID 4f3e605c-1c38-4b19-9997-427d12140808 Date Processed 2014-08-08 10:59:20.882921 Uptime 5 Last Crash 610 seconds before submission Install Age 947984 since version was first installed. Install Time 2014-07-28 11:39:26 Product Firefox Version 31.0 Build ID 20140716183446 Release Channel release OS Windows NT OS Version 6.1.7601 Service Pack 1 Build Architecture x86 Build Architecture Info GenuineIntel family 6 model 60 stepping 3 | 8 Crash Reason EXCEPTION_ACCESS_VIOLATION_WRITE Crash Address 0x0 User Comments App Notes AdapterVendorID: 0x8086, AdapterDeviceID: 0x0416, AdapterSubsysID: 1942103c, AdapterDriverVersion: 9.18.10.3272 D2D? D2D+ DWrite? DWrite+ D3D10 Layers? D3D10 Layers+ Processor Notes sp-processor01_phx1_mozilla_com.22023:2012; HybridCrashProcessor EMCheckCompatibility True Winsock LSP MSAFD-Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll MSAFD-Tcpip [UDP/IP] : 2 : 2 : MSAFD-Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll MSAFD-Tcpip [TCP/IPv6] : 2 : 1 : MSAFD-Tcpip [UDP/IPv6] : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD-Tcpip [RAW/IPv6] : 2 : 3 : RSVP-TCPv6-Dienstanbieter : 2 : 1 : %SystemRoot%\system32\mswsock.dll RSVP-TCP-Dienstanbieter : 2 : 1 : RSVP-UDPv6-Dienstanbieter : 2 : 2 : %SystemRoot%\system32\mswsock.dll RSVP-UDP-Dienstanbieter : 2 : 2 : MSAFD RfComm [Bluetooth] : 2 : 1 : %SystemRoot%\system32\mswsock.dll Adapter Vendor ID 0x8086 Adapter Device ID 0x0416 Total Virtual Memory 4294836224 Available Virtual Memory 3864031232 System Memory Use Percentage 23 Available Page File 14799151104 Available Physical Memory 6500003840 Bugzilla - Report this bug in Firefox Core Plugins Toolkit Related Bugs Crashing Thread Frame Module Signature Source Ø 0 igd10iumd32.dll igd10iumd32.dll@0x7fa17 Ø 1 igd10iumd32.dll igd10iumd32.dll@0x8073a Ø 2 sgfxu32.dll sgfxu32.dll@0xbef3 3 d3d11.dll CContext::ID3D11DeviceContext1_UpdateSubresource1_<4>(ID3D11DeviceContext1*, ID3D11Resource*, unsigned int, D3D11_BOX const*, void const*, unsigned int, unsigned int, unsigned int) 4 d3d11.dll CContext::ID3D11DeviceContext1_UpdateSubresource1_Amortized<0>(ID3D11DeviceContext1*, ID3D11Resource*, unsigned int, D3D11_BOX const*, void const*, unsigned int, unsigned int, unsigned int) Ø 5 d2d1.dll d2d1.dll@0x2cf6d4 Ø 6 d2d1.dll d2d1.dll@0x25f8cf Ø 7 d2d1.dll d2d1.dll@0x25cee2 Ø 8 d2d1.dll d2d1.dll@0x243424 Ø 9 d2d1.dll d2d1.dll@0x23e3c0 Ø 10 d2d1.dll d2d1.dll@0x23e09e Ø 11 d2d1.dll d2d1.dll@0x2f7472 Ø 12 d2d1.dll d2d1.dll@0x22c857 Ø 13 d2d1.dll d2d1.dll@0x22bbff Ø 14 d2d1.dll d2d1.dll@0x228dc3 Ø 15 d2d1.dll d2d1.dll@0x21b585 16 xul.dll mozilla::gfx::DrawTargetD2D::Flush() gfx/2d/DrawTargetD2D.cpp 17 xul.dll gfxContext::~gfxContext() gfx/thebes/gfxContext.cpp 18 xul.dll xul.dll@0x92abf 19 xul.dll xul.dll@0x92abf 20 xul.dll mozilla::layers::ThebesLayerD3D10::DrawRegion(nsIntRegion&, mozilla::layers::SurfaceMode) gfx/layers/d3d10/ThebesLayerD3D10.cpp 21 xul.dll mozilla::layers::ThebesLayerD3D10::Validate(mozilla::layers::ReadbackProcessor*) gfx/layers/d3d10/ThebesLayerD3D10.cpp 22 xul.dll mozilla::layers::ContainerLayerD3D10::Validate() gfx/layers/d3d10/ContainerLayerD3D10.cpp 23 xul.dll mozilla::layers::LayerManagerD3D10::Render(mozilla::layers::LayerManager::EndTransactionFlags) gfx/layers/d3d10/LayerManagerD3D10.cpp 24 xul.dll mozilla::layers::LayerManagerD3D10::EndTransaction(void (*)(mozilla::layers::ThebesLayer*, gfxContext*, nsIntRegion const&, mozilla::layers::DrawRegionClip, nsIntRegion const&, void*), void*, mozilla::layers::LayerManager::EndTransactionFlags) gfx/layers/d3d10/LayerManagerD3D10.cpp 25 xul.dll nsDisplayList::PaintForFrame(nsDisplayListBuilder*, nsRenderingContext*, nsIFrame*, unsigned int) layout/base/nsDisplayList.cpp 26 xul.dll nsLayoutUtils::PaintFrame(nsRenderingContext*, nsIFrame*, nsRegion const&, unsigned int, unsigned int) layout/base/nsLayoutUtils.cpp 27 xul.dll PresShell::Paint(nsView*, nsRegion const&, unsigned int) layout/base/nsPresShell.cpp 28 xul.dll nsViewManager::ProcessPendingUpdatesPaint(nsIWidget*) view/src/nsViewManager.cpp 29 xul.dll nsViewManager::ProcessPendingUpdatesForView(nsView*, bool) view/src/nsViewManager.cpp 30 xul.dll nsViewManager::ProcessPendingUpdates() view/src/nsViewManager.cpp 31 xul.dll nsRefreshDriver::Tick(__int64, mozilla::TimeStamp) layout/base/nsRefreshDriver.cpp 32 xul.dll mozilla::RefreshDriverTimer::Tick() layout/base/nsRefreshDriver.cpp 33 xul.dll nsTimerImpl::Fire() xpcom/threads/nsTimerImpl.cpp 34 xul.dll nsTimerEvent::Run() xpcom/threads/nsTimerImpl.cpp 35 xul.dll nsThread::ProcessNextEvent(bool, bool*) xpcom/threads/nsThread.cpp 36 xul.dll NS_ProcessNextEvent(nsIThread*, bool) xpcom/glue/nsThreadUtils.cpp 37 xul.dll mozilla::ipc::MessagePump::Run(base::MessagePump::Delegate*) ipc/glue/MessagePump.cpp 38 xul.dll _SEH_epilog4 39 xul.dll MessageLoop::Run() ipc/chromium/src/base/message_loop.cc 40 xul.dll nsBaseAppShell::Run() widget/xpwidgets/nsBaseAppShell.cpp 41 xul.dll nsAppShell::Run() widget/windows/nsAppShell.cpp 42 nss3.dll nss3.dll@0x792f 43 mozalloc.dll moz_free memory/mozalloc/mozalloc.cpp 44 xul.dll NS_InitXPCOM2 xpcom/build/nsXPComInit.cpp 45 xul.dll nsComponentManagerImpl::QueryInterface(nsID const&, void**) xpcom/components/nsComponentManager.cpp 46 xul.dll xul.dll@0x13cdd2b 47 xul.dll mozilla::dom::workers::RuntimeService::AddAllTopLevelWorkersToArray(nsACString_internal const&, mozilla::dom::workers::RuntimeService::WorkerDomainInfo*, void*) dom/workers/RuntimeService.cpp 48 mozalloc.dll moz_free memory/mozalloc/mozalloc.cpp 49 xul.dll XRE_main toolkit/xre/nsAppRunner.cpp 50 firefox.exe do_main browser/app/nsBrowserApp.cpp 51 firefox.exe NS_internal_main(int, char**) browser/app/nsBrowserApp.cpp 52 firefox.exe wmain toolkit/xre/nsWindowsWMain.cpp 53 firefox.exe __tmainCRTStartup f:/dd/vctools/crt_bld/self_x86/crt/src/crtexe.c:552 54 kernel32.dll BaseThreadInitThunk 55 ntdll.dll __RtlUserThreadStart 56 ntdll.dll _RtlUserThreadStart Show/hide other threads

تمام جوابات (1)

philipp
philipp
  • Moderator
more options

hello, thgis kind of crash is triggered by hardware acceleration - please try updating your graphics driver, or in case this doesn't solve the issue or there is no new version available at the moment, disable hardware acceleration in the

  • firefox menu New Fx Menu > options > advanced > general.