We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

تلاش سپورٹ

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

مزید سیکھیں

I have been using Thunderbird all this year (2014) with no problems, but I am unable to download emails from my own domain since 19 November. Why is this?

  • 2 جواب دیں
  • 2 میں یہ مسئلہ ہے
  • 29 دیکھیں
  • آخری جواب بذریعہ JohnP01

more options

Thunderbird has been downloading my emails all year up to 19 November, but since then it always puts up an error box saying "Server john@example.com has disconnected. The server may have gone down or there may be a network problem." Neither of these is the case, since I can logon to my mail server (mail.example.com) in Firefox and see all my emails. So, what happened?

Thunderbird has been downloading my emails all year up to 19 November, but since then it always puts up an error box saying "Server john@example.com has disconnected. The server may have gone down or there may be a network problem." Neither of these is the case, since I can logon to my mail server (mail.example.com) in Firefox and see all my emails. So, what happened?

تمام جوابات (2)

more options

Usually the web mail server and the IMAP or POP server are two different things. Have you contacted your provider and ask them why their server is giving you this message.

more options

Yes, I have - that was my first port of call. Nothing has changed at their end.