This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

تلاش سپورٹ

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

مزید سیکھیں

How can I fix this?

  • 1 جواب دیں
  • 1 میں یہ مسئلہ ہے
  • 4 دیکھیں
  • آخری جواب بذریعہ guigs

more options

only when I'm playing Farmville 2 (FV2)

my flash plug-in uses 97% of my 'physical memory' and crashes my game.

I have 4gigs of RAM. I've checked for viruses,worms,etc. That's not the problem. I get updates regularly. I have to keep my task manager open all the time to monitor the climb from 29% - to 97%+ of my physical memory.

Everything else runs fine - videos, streaming, YouTube, movies.... but my FV2 always crashes when it climbs up that high (of course). What to do to fix this?

only when I'm playing Farmville 2 (FV2) my flash plug-in uses 97% of my 'physical memory' and crashes my game. I have 4gigs of RAM. I've checked for viruses,worms,etc. That's not the problem. I get updates regularly. I have to keep my task manager open all the time to monitor the climb from 29% - to 97%+ of my physical memory. Everything else runs fine - videos, streaming, YouTube, movies.... but my FV2 always crashes when it climbs up that high (of course). What to do to fix this?

تمام جوابات (1)

more options

Hi Astutekitty , I understand that you are seeing the game crash in Firefox. Can you please submit the crash reports if there are any?

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx29

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.