This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

تلاش سپورٹ

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

مزید سیکھیں

اس تھریڈ کو آرکائیوکیا گیا تھا۔ اگر آپ کو مدد کی ضرورت ہو تو براہ مہربانی نیا سوال پوچھیں۔

Amazon Prime Silverlight Error: 6036

  • 2 جواب دیں
  • 2 میں یہ مسئلہ ہے
  • 15 دیکھیں
  • آخری جواب بذریعہ ChrisOfTheOT

ChrisOfTheOT
ChrisOfTheOT
more options

Morning - Amazon Prime videos do not work in Firefox. I can watch the trailers okay, so Silverlight does work, but not the feature films. I have uninstalled Silverlight several times, once with Revo, checked all settings & permissions, etc. The Silverlight plug-in shows as active in the top left screen icon but the video does not run.

After trying IE & Edge (which I hated having to do), it works there except I cannot get HD because of 'HDCP'... *sigh*... Still, that's not a Firefox issue. Just venting.

AAAAAAAAAAAaaarrrrrrrrrrrrrrrrghhhhhhhh.

There, did it again.

Cheers,

Chris

Morning - Amazon Prime videos do not work in Firefox. I can watch the trailers okay, so Silverlight does work, but not the feature films. I have uninstalled Silverlight several times, once with Revo, checked all settings & permissions, etc. The Silverlight plug-in shows as active in the top left screen icon but the video does not run. After trying IE & Edge (which I hated having to do), it works there except I cannot get HD because of 'HDCP'... *sigh*... Still, that's not a Firefox issue. Just venting. AAAAAAAAAAAaaarrrrrrrrrrrrrrrrghhhhhhhh. There, did it again. Cheers, Chris

تمام جوابات (2)

philipp
philipp
  • Moderator
more options

hi, do you happen to use a windows 10 N-version? if so, please try to install the missing media components as described in Fix video and audio problems on Firefox for Windows N editions

ChrisOfTheOT
ChrisOfTheOT سوال کا مالک
more options

Hi Philipp - many thanks for the swift reply.

Unfortunately the update did not make any difference. I looked at the MS KB article which mentioned several WMP problems related to Win10 K & N versions, but I've never had a problem with WMP - and it's still running videos okay now. I don't think I had either of these versions of Windows - but I've no idea how to check!

Anyway, I'm not going to fuss with this issue anymore. It is only to get the 30-day free trial for Amazon working and we can do that, albeit without HD, in Edge. But when the trial is over we'll forget it - Amazon introduce too many hoops to jump through just to watch TV. (In a few months it won't be Silverlight/HTML5, it'll something new.) I'm no Rupert Murdoch fan, but Sky problems over the years have been fewer - exponentially so!

Thanks again for looking at this but I'm chalking this one up to experience. (Or, 'giving up', as I said on the Amazon forums!)

Cheers,

Chris