Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

تلاش سپورٹ

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

مزید سیکھیں

Help! I'm getting 4 Trojan quarantined messages when I open Firefox. I have the codes to share with you.

  • 1 جواب دیں
  • 1 میں یہ مسئلہ ہے
  • 21 دیکھیں
  • آخری جواب بذریعہ FredMcD

more options

I am getting: Detected: Trojan-PoweLike!lnk (Trojan) Quarantined From: C:\Users\ Acer\AppData\Roaming\Microsoft\Windows\START MENU\Programs\Startup\5fcc34.Ink Then these: C:\Users\ Acer\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\5fcc34.Ink C:\Users\ Acer\AppData\Roaming\Microsoft\Windows\START MENU\Programs\Startup\5aba10.Ink and this: Detected: Trojan-PoweLike!bat (Trojan) Quarantined From: C:\Users\Acer\AppData\Local\c2e2c3\ e2a29f.bat Later, I get messages warning: Unresponsive script A script on this page may be busy or it may have stopped responding.

I am getting: Detected: Trojan-PoweLike!lnk (Trojan) Quarantined From: C:\Users\ Acer\AppData\Roaming\Microsoft\Windows\START MENU\Programs\Startup\5fcc34.Ink Then these: C:\Users\ Acer\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\5fcc34.Ink C:\Users\ Acer\AppData\Roaming\Microsoft\Windows\START MENU\Programs\Startup\5aba10.Ink and this: Detected: Trojan-PoweLike!bat (Trojan) Quarantined From: C:\Users\Acer\AppData\Local\c2e2c3\ e2a29f.bat Later, I get messages warning: Unresponsive script A script on this page may be busy or it may have stopped responding.

تمام جوابات (1)

more options

You may have ad / mal-ware. Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.