This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

تلاش سپورٹ

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

مزید سیکھیں

How do I get thunderbird to automatically move messages it determines to be junk to the junk folder?

  • 6 جواب دیں
  • 1 میں یہ مسئلہ ہے
  • 8 دیکھیں
  • آخری جواب بذریعہ Zenos

more options

Thunderbird now correctly identifies incoming junk -- "Thunderbird thinks that this message is junk". But it leaves these messages in my inbox. I want it to place messages so identified in my junk folder.

Thunderbird now correctly identifies incoming junk -- "Thunderbird thinks that this message is junk". But it leaves these messages in my inbox. I want it to place messages so identified in my junk folder.

تمام جوابات (6)

more options
more options

Under

Tools|Account Settings|{select account}|Junk Controls

have you told it where to move Junk messages to?

more options

Thanks. My junk controls are set for "Move new junk messages to ... junk on local folders". And, indeed, if I mark a message as junk, then it is moved to that folder. But, if Thunderbird decides that a message is junk, it comes to my inbox (and not to the junk folder, where I want it to go). I've tried checking things on junk controls, and it doesn't route these messages to junk. I also read the piece on junk on support.mozilla. I'm sure this is something silly, but I can't seem to crack it!

more options
more options

I found the problem. I had to check "mark messages determined to be junk a read". (I thought that would merely make the message heads be in regular, rather than bold-face type. But, actually, it is the box that gets the messages, identified as junk, moved automatically to the junk folder.)

Thanks, all, for your help on this. Sorry I was so dense . . .

more options

No, no, thank you for reporting back. It's not obvious why that should make any difference.

I get unread messages correctly stored in Junk. But it's possible those are messages I'm putting there via another client on a different device. I need to pay more attention.