This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

تلاش سپورٹ

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

مزید سیکھیں

Firefox crashes

more options

Firefox crashes at launch, in both normal and safe modes

Firefox crashes at launch, in both normal and safe modes

تمام جوابات (5)

more options

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 crash reports, and copy them. Press the Reply button. Now go to the reply box and paste them in.

aboutcrashesFx29

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

more options

011427C5-5AF8-4F31-A03C-20048BAA5406 6/21/17 8:34 AM 0B43E028-0F3D-4843-8DAF-707585A626C7 6/21/17 8:31 AM D36FF360-4B75-4C0D-BCBB-DCF48865C729 6/21/17 8:31 AM 5E5CD5F4-365D-459B-B385-2D088FB54A5F 6/21/17 8:19 AM 5AA12664-A03E-42B8-A5DD-E68C52F13E6A 6/21/17 8:19 AM E554CBF4-DC19-4EC1-8808-5CEDB51A910F 6/20/17 9:59 PM 594C30EB-BE41-4A0F-949E-DCC6414212E3 6/20/17 9:55 PM 9BD24A3A-C4EF-4C87-AE8C-78437ADA6645 6/20/17 6:58 PM D6B2A6CC-ACD2-46F6-B05E-B73F0A427602 6/20/17 6:58 PM 52F15E4E-97ED-4E3C-8C38-C7BB210011DB 6/20/17 6:58 PM 9528F1A1-54D6-4448-A7EC-E20D3F1BE802 6/20/17 6:58 PM 998DB129-3085-4F89-A6B0-ED819CCB46AF 6/20/17 6:58 PM 1B5ECF0B-A143-4584-B69B-E8AD0927F38E 6/20/17 6:58 PM 62DA3D2C-1D4C-4CD4-B344-CB2B7680B838 6/20/17 6:58 PM 9E611285-0843-49D9-9ECD-1EEE0887286D 6/20/17 6:58 PM 20686454-C0B9-47D0-8464-7676D65AE68C 6/20/17 6:57 PM

more options

Some of your crash reports weren’t sent to the Mozilla Servers.

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

more options

bp-0f1b39e6-d9e3-4ed7-ad63-9d3eb0170621 6/21/17 2:53 PM bp-17688b8d-f550-4ba9-a6c5-a40ee0170621 6/21/17 2:53 PM bp-b15d88c8-2cd0-4587-8b3d-0e2630170620 6/19/17 10:32 PM bp-ea9888fb-80cb-4176-992b-ab2221170620 6/19/17 10:29 PM bp-21276190-c747-4996-9c74-2ad4b1170620 6/19/17 10:29 PM bp-fef36e8c-f5ec-4dce-9221-ee3eb1170619 6/19/17 1:10 PM bp-5b61dc23-de5b-4b17-9144-9a2761170619 6/19/17 12:32 PM bp-7eca6138-383d-4a17-a755-ab0351170619 6/19/17 12:32 PM bp-2426c6ea-c31e-4133-8c7d-304a72161222 12/22/16 2:18 PM bp-1b4e230c-716c-45e5-a064-7757f2161220 12/19/16 4:00 PM bp-ddfc8033-65c8-4346-8a97-3f00f2161220 12/19/16 4:00 PM bp-73fe817d-3730-4c2f-9120-92bbe2161214 12/14/16 12:23 PM bp-137de2dc-52c4-4b01-98a9-c514d2160808 8/8/16 11:14 AM bp-1d28d6d2-9b34-4372-90ee-4d5042160710 7/10/16 4:26 PM bp-7c38c868-504a-41dc-a6c8-df2142160628 6/28/16 4:53 PM bp-062ecdf2-90c1-48fe-bb41-28a972160409 4/9/16 10:25 AM bp-9352e8be-b13b-495d-a1a3-1dc012160317 3/16/16 9:17 PM

more options

Thank you for the report IDs. I only checked the first 8, all caused by an incompatibility with "MySpeed". There is a MySpeed update to address this that was released in March:

http://www.enounce.com/support-known-issues/ki235

That might not be the latest version now, so you might also try to trigger an update from within the product.