what versions of Thunderbird are you using?

This is supposed to be fixed in 60.5 that is currently rolling out.

Thanks Matt I am on 65.00 plus you know that already,. I love this email this is one of the first glitches that bug me.

Could you please do the following:

1. Open the menu > Help > Troubleshooting Information, then click Copy text to Clipboard.
2. Go to https://pastebin.com and paste the info from your Troubleshooting Information page, then copy the resulting URL.
3. Open a reply to this post, and paste the link to your troubleshooting information.

Next, we'll need you to provide answers to the following question:

• Does Thunderbird work in Thunderbird Safe mode?
• Do you use anti-virus and firewall software? What is the version?
• Who is the email provider?
• Who is the internet provider?
• What is the exact error message?
• What steps did you take right before this happened?

https://pastebin.com/N5NupbGh

anitvirus malware bytes avast defender I did nothing to m ake this happen It stared after the latest update to 6.0 inmotion is my email provider att is my internet provider I didn't do anything before hand and Please note the error is from a mail return when I try to forward an email with an attachment. When I try to go to explorer , files, right click on say any file, go down to send to and then choose email it closes thunderbird down~! It used to attach the file to a new email so it could be sent.

have you tried going to that link in pastebin? I am getting some sort of javascript that talks about respawning chat sessions, not Thunderbird's troubleshooting information.

You attached a photograph? of something. It is totally illegible. a load of text about the size of a postage stamp. No amount to zoom makes it legible so I have no idea what that says either.

I is a bit of a worry you list three anti virus products. Normally they fight with one another and don't work properly. But I will reserve comment until I see the troubleshooting information.

1.

   account4:
     INCOMING: account4, , (imap) secure250.inmotionhosting.com:993, SSL, passwordCleartext
     OUTGOING: , secure250.inmotionhosting.com:465, SSL, passwordCleartext, true

 Crash Reports for the Last 3 Days

 All Crash Reports

 Extensions

     Name
     Version
     Enabled
     ID

     Lightning
     6.7
     true
     {e2fda1a4-762b-4020-b5ad-a41df1933103}

 Security Software

   Type: Name

     Antivirus: Windows Defender Antivirus
     Antispyware: Windows Defender Antivirus
     Firewall: Windows Firewall

 Graphics

     Features
     Compositing: Direct3D 11 (Advanced Layers)
     Asynchronous Pan/Zoom: none
     WebGL 1 Driver WSI Info: EGL_VENDOR: Google Inc. (adapter LUID: 0000000000011dc7)

EGL_VERSION: 1.4 (ANGLE 2.1.0.790e8e6b4179) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_MOZ_create_context_provoking_vertex_dont_care EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_KHR_debug EGL_ANGLE_explicit_context

     WebGL 1 Driver Renderer: Google Inc. -- ANGLE (NVIDIA Quadro M4000 Direct3D11 vs_5_0 ps_5_0)
     WebGL 1 Driver Version: OpenGL ES 2.0 (ANGLE 2.1.0.790e8e6b4179)
     WebGL 1 Driver Extensions: GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_explicit_context GL_ANGLE_explicit_context_gles1 GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_KHR_parallel_shader_compile GL_KHR_robust_buffer_access_behavior GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object OES_compressed_EAC_R11_signed_texture OES_compressed_EAC_R11_unsigned_texture OES_compressed_EAC_RG11_signed_texture OES_compressed_EAC_RG11_unsigned_texture OES_compressed_ETC2_RGB8_texture OES_compressed_ETC2_RGBA8_texture OES_compressed_ETC2_punchthroughA_RGBA8_texture OES_compressed_ETC2_punchthroughA_sRGB8_alpha_texture OES_compressed_ETC2_sRGB8_alpha8_texture OES_compressed_ETC2_sRGB8_texture
     WebGL 1 Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_frag_depth EXT_sRGB EXT_shader_texture_lod EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context
     WebGL 2 Driver WSI Info: EGL_VENDOR: Google Inc. (adapter LUID: 0000000000011dc7)

EGL_VERSION: 1.4 (ANGLE 2.1.0.790e8e6b4179) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_MOZ_create_context_provoking_vertex_dont_care EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_KHR_debug EGL_ANGLE_explicit_context

     WebGL 2 Driver Renderer: Google Inc. -- ANGLE (NVIDIA Quadro M4000 Direct3D11 vs_5_0 ps_5_0)
     WebGL 2 Driver Version: OpenGL ES 3.0 (ANGLE 2.1.0.790e8e6b4179)
     WebGL 2 Driver Extensions: GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_explicit_context GL_ANGLE_explicit_context_gles1 GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_multiview GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_KHR_parallel_shader_compile GL_KHR_robust_buffer_access_behavior GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object OES_compressed_EAC_R11_signed_texture OES_compressed_EAC_R11_unsigned_texture OES_compressed_EAC_RG11_signed_texture OES_compressed_EAC_RG11_unsigned_texture OES_compressed_ETC2_RGB8_texture OES_compressed_ETC2_RGBA8_texture OES_compressed_ETC2_punchthroughA_RGBA8_texture OES_compressed_ETC2_punchthroughA_sRGB8_alpha_texture OES_compressed_ETC2_sRGB8_alpha8_texture OES_compressed_ETC2_sRGB8_texture

2.

WebGL 2 Extensions: EXT_color_buffer_float EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_texture_float_linear WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context
     Off Main Thread Painting Enabled: true
     Off Main Thread Painting Worker Count: 4
     DirectWrite: true (10.0.17763.168)

     GPU #1
     Active: Yes
     Description: NVIDIA Quadro M4000
     Vendor ID: 0x10de
     Device ID: 0x13f1
     Driver Version: 22.21.13.8569
     Driver Date: 9-16-2017
     Drivers: C:\WINDOWS\System32\DriverStore\FileRepository\nvwu.inf_amd64_14e57dfbf8c5f03b\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvwu.inf_amd64_14e57dfbf8c5f03b\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvwu.inf_amd64_14e57dfbf8c5f03b\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvwu.inf_amd64_14e57dfbf8c5f03b\nvldumdx.dll C:\WINDOWS\System32\DriverStore\FileRepository\nvwu.inf_amd64_14e57dfbf8c5f03b\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvwu.inf_amd64_14e57dfbf8c5f03b\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvwu.inf_amd64_14e57dfbf8c5f03b\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvwu.inf_amd64_14e57dfbf8c5f03b\nvldumd.dll
     Subsys ID: 1153103c
     RAM: 8192

   GPU #2

     Diagnostics
     AzureCanvasAccelerated: 0
     AzureCanvasBackend: skia
     AzureContentBackend: skia
     AzureFallbackCanvasBackend: cairo
     Uses Tiling (Content): true

     Decision Log
     DIRECT2D: disabled by default: Disabled by default
     GPU_PROCESS: unavailable by default: Multi-process mode is not enabled
     WEBRENDER: opt-in by default: WebRender is an opt-in featureavailable by user: Qualified enabled by pref unavailable by runtime: GPU Process is disabled

   Crash Guard Disabled Features

   Workarounds

   Failure Log

 Media

     Audio Backend: wasapi
     Max Channels: 2
     Preferred Sample Rate: 48000

     Output Devices

       Name
       Group
       Vendor
       State
       Preferred
       Format
       Channels
       Rate
       Latency

       Speakers (RODE NT-USB)
       USB\VID_19F7&PID_0003&MI_00\6&6fef0d1&1&0000
       Disabled
       None
       default: F32LE, support: S16LE F32LE
       2
       default: 48000, support: 48000 - 48000
       0 - 0

       NVIDIA Output (NVIDIA High Definition Audio)
       HDAUDIO\FUNC_01&VEN_10DE&DEV_0071&SUBSYS_103C1153&REV_1001\5&2f4d164b&0&0001
       Disabled
       None
       default: F32LE, support: S16LE F32LE
       0
       default: 0, support: 0 - 0
       0 - 0

       NVIDIA HDMI Output (Port 3) (NVIDIA High Definition Audio)
       HDAUDIO\FUNC_01&VEN_10DE&DEV_0071&SUBSYS_103C1153&REV_1001\5&2f4d164b&0&0001
       Disabled
       None
       default: F32LE, support: S16LE F32LE
       0
       default: 0, support: 0 - 0
       0 - 0

       NVIDIA Output (NVIDIA High Definition Audio)
       HDAUDIO\FUNC_01&VEN_10DE&DEV_0071&SUBSYS_103C1153&REV_1001\5&2f4d164b&0&0001
       Unplugged
       None
       default: F32LE, support: S16LE F32LE
       0
       default: 0, support: 0 - 0
       0 - 0

       NVIDIA Output (NVIDIA High Definition Audio)
       HDAUDIO\FUNC_01&VEN_10DE&DEV_0071&SUBSYS_103C1153&REV_1001\5&2f4d164b&0&0001
       Disabled
       None
       default: F32LE, support: S16LE F32LE
       0
       default: 0, support: 0 - 0
       0 - 0

       NVIDIA Output (NVIDIA High Definition Audio)
       HDAUDIO\FUNC_01&VEN_10DE&DEV_0071&SUBSYS_103C1153&REV_1001\5&2f4d164b&0&0001
       Unplugged
       None
       default: F32LE, support: S16LE F32LE
       0
       default: 0, support: 0 - 0
       0 - 0

       NVIDIA HDMI Output (Port 1) (NVIDIA High Definition Audio)
       HDAUDIO\FUNC_01&VEN_10DE&DEV_0071&SUBSYS_103C1153&REV_1001\5&2f4d164b&0&0001
       Disabled
       None
       default: F32LE, support: S16LE F32LE
       0
       default: 0, support: 0 - 0
       0 - 0

       NVIDIA Output (NVIDIA High Definition Audio)
       HDAUDIO\FUNC_01&VEN_10DE&DEV_0071&SUBSYS_103C1153&REV_1001\5&2f4d164b&0&0001
       Disabled
       None
       default: F32LE, support: S16LE F32LE
       0
       default: 0, support: 0 - 0
       0 - 0

       NVIDIA Output (NVIDIA High Definition Audio)
       HDAUDIO\FUNC_01&VEN_10DE&DEV_0071&SUBSYS_103C1153&REV_1001\5&2f4d164b&0&0001
       Disabled
       None
       default: F32LE, support: S16LE F32LE
       0
       default: 0, support: 0 - 0
       0 - 0

       NVIDIA Output (NVIDIA High Definition Audio)
       HDAUDIO\FUNC_01&VEN_10DE&DEV_0071&SUBSYS_103C1153&REV_1001\5&2f4d164b&0&0001
       Unplugged
       None
       default: F32LE, support: S16LE F32LE
       0
       default: 0, support: 0 - 0
       0 - 0

       U28E590 (NVIDIA High Definition Audio)
       HDAUDIO\FUNC_01&VEN_10DE&DEV_0071&SUBSYS_103C1153&REV_1001\5&2f4d164b&0&0001
       Enabled
       All
       default: F32LE, support: S16LE F32LE
       2
       default: 48000, support: 48000 - 48000
       144 - 480

       NVIDIA HDMI Output (Port 2) (NVIDIA High Definition Audio)
       HDAUDIO\FUNC_01&VEN_10DE&DEV_0071&SUBSYS_103C1153&REV_1001\5&2f4d164b&0&0001
       Disabled
       None
       default: F32LE, support: S16LE F32LE
       0
       default: 0, support: 0 - 0
       0 - 0

       Speakers / Headphones (Realtek Audio)
       HDAUDIO\FUNC_01&VEN_10EC&DEV_0280&SUBSYS_10280619&REV_1000\4&36504dbe&0&0001
       Enabled
       All
       default: F32LE, support: S16LE F32LE
       2
       default: 48000, support: 48000 - 48000
       144 - 480

       U28E590-8 (NVIDIA High Definition Audio)
       HDAUDIO\FUNC_01&VEN_10DE&DEV_0071&SUBSYS_103C1153&REV_1001\5&2f4d164b&0&0001
       Disabled
       None
       default: F32LE, support: S16LE F32LE
       2
       default: 48000, support: 48000 - 48000
       0 - 0

     Input Devices

       Name
       Group
       Vendor
       State
       Preferred
       Format
       Channels
       Rate
       Latency

       Internal AUX Jack (NVIDIA High Definition Audio)
       HDAUDIO\FUNC_01&VEN_10DE&DEV_0071&SUBSYS_103C1153&REV_1001\5&2f4d164b&0&0001
       Disabled
       None
       default: F32LE, support: S16LE F32LE
       0
       default: 0, support: 0 - 0
       0 - 0

       Internal AUX Jack (NVIDIA High Definition Audio)
       HDAUDIO\FUNC_01&VEN_10DE&DEV_0071&SUBSYS_103C1153&REV_1001\5&2f4d164b&0&0001
       Disabled
       None
       default: F32LE, support: S16LE F32LE
       0
       default: 0, support: 0 - 0
       0 - 0

       Internal AUX Jack (NVIDIA High Definition Audio)
       HDAUDIO\FUNC_01&VEN_10DE&DEV_0071&SUBSYS_103C1153&REV_1001\5&2f4d164b&0&0001
       Disabled
       None
       default: F32LE, support: S16LE F32LE
       0
       default: 0, support: 0 - 0
       0 - 0

       Internal AUX Jack (NVIDIA High Definition Audio)
       HDAUDIO\FUNC_01&VEN_10DE&DEV_0071&SUBSYS_103C1153&REV_1001\5&2f4d164b&0&0001
       Disabled
       None
       default: F32LE, support: S16LE F32LE
       0
       default: 0, support: 0 - 0
       0 - 0

3.

   Internal AUX Jack (NVIDIA High Definition Audio)
       HDAUDIO\FUNC_01&VEN_10DE&DEV_0071&SUBSYS_103C1153&REV_1001\5&2f4d164b&0&0001
       Disabled
       None
       default: F32LE, support: S16LE F32LE
       0
       default: 0, support: 0 - 0
       0 - 0

       Internal AUX Jack (NVIDIA High Definition Audio)
       HDAUDIO\FUNC_01&VEN_10DE&DEV_0071&SUBSYS_103C1153&REV_1001\5&2f4d164b&0&0001
       Disabled
       None
       default: F32LE, support: S16LE F32LE
       0
       default: 0, support: 0 - 0
       0 - 0

       Internal AUX Jack (NVIDIA High Definition Audio)
       HDAUDIO\FUNC_01&VEN_10DE&DEV_0071&SUBSYS_103C1153&REV_1001\5&2f4d164b&0&0001
       Disabled
       None
       default: F32LE, support: S16LE F32LE
       0
       default: 0, support: 0 - 0
       0 - 0

       Microphone (RODE NT-USB)
       USB\VID_19F7&PID_0003&MI_00\6&6fef0d1&1&0000
       Enabled
       All
       default: F32LE, support: S16LE F32LE
       2
       default: 44100, support: 44100 - 44100
       133 - 441

       Internal AUX Jack (NVIDIA High Definition Audio)
       HDAUDIO\FUNC_01&VEN_10DE&DEV_0071&SUBSYS_103C1153&REV_1001\5&2f4d164b&0&0001
       Disabled
       None
       default: F32LE, support: S16LE F32LE
       0
       default: 0, support: 0 - 0
       0 - 0

       Microphone (HD Pro Webcam C920)
       USB\VID_046D&PID_082D&MI_02\6&9b24c39&0&0002
       Disabled
       None
       default: F32LE, support: S16LE F32LE
       2
       default: 16000, support: 16000 - 16000
       0 - 0

       Stereo Mix (Realtek Audio)
       HDAUDIO\FUNC_01&VEN_10EC&DEV_0280&SUBSYS_10280619&REV_1000\4&36504dbe&0&0001
       Enabled
       None
       default: F32LE, support: S16LE F32LE
       2
       default: 48000, support: 48000 - 48000
       144 - 480

       Line In (Realtek Audio)
       HDAUDIO\FUNC_01&VEN_10EC&DEV_0280&SUBSYS_10280619&REV_1000\4&36504dbe&0&0001
       Unplugged
       None
       default: F32LE, support: S16LE F32LE
       2
       default: 48000, support: 48000 - 48000
       0 - 0

       Internal AUX Jack (NVIDIA High Definition Audio)
       HDAUDIO\FUNC_01&VEN_10DE&DEV_0071&SUBSYS_103C1153&REV_1001\5&2f4d164b&0&0001
       Disabled
       None
       default: F32LE, support: S16LE F32LE
       0
       default: 0, support: 0 - 0
       0 - 0

       Microphone (Realtek Audio)
       HDAUDIO\FUNC_01&VEN_10EC&DEV_0280&SUBSYS_10280619&REV_1000\4&36504dbe&0&0001
       Unplugged
       None
       default: F32LE, support: S16LE F32LE
       2
       default: 48000, support: 48000 - 48000
       0 - 0

       Internal AUX Jack (NVIDIA High Definition Audio)
       HDAUDIO\FUNC_01&VEN_10DE&DEV_0071&SUBSYS_103C1153&REV_1001\5&2f4d164b&0&0001
       Disabled
       None
       default: F32LE, support: S16LE F32LE
       0
       default: 0, support: 0 - 0
       0 - 0

 Important Modified Preferences

   accessibility.typeaheadfind.flashBar: 0
   browser.cache.disk.capacity: 1048576
   browser.cache.disk.filesystem_reported: 1
   browser.download.folderList: 1
   browser.download.useDownloadDir: true
   dom.max_chrome_script_run_time: 0
   extensions.lastAppVersion: 65.0
   font.internaluseonly.changed: true
   font.name.monospace.el: Consolas
   font.name.monospace.x-cyrillic: Consolas
   font.name.monospace.x-unicode: Consolas
   font.name.monospace.x-western: Consolas
   font.name.sans-serif.el: Calibri
   font.name.sans-serif.x-cyrillic: Calibri
   font.name.sans-serif.x-unicode: Calibri
   font.name.sans-serif.x-western: Calibri
   font.name.serif.el: Cambria
   font.name.serif.x-cyrillic: Cambria
   font.name.serif.x-unicode: Cambria
   font.name.serif.x-western: Cambria
   font.size.fixed.el: 14
   font.size.fixed.x-cyrillic: 14
   font.size.fixed.x-unicode: 14
   font.size.fixed.x-western: 14
   font.size.variable.el: 17
   font.size.variable.x-cyrillic: 17
   font.size.variable.x-unicode: 17
   font.size.variable.x-western: 17
   gfx.crash-guard.d3d11layers.appVersion: 65.0
   gfx.crash-guard.d3d11layers.deviceID: 0x13f1
   gfx.crash-guard.d3d11layers.driverVersion: 22.21.13.8569
   gfx.crash-guard.d3d11layers.feature-d2d: false
   gfx.crash-guard.d3d11layers.feature-d3d11: true
   gfx.crash-guard.status.d3d11layers: 2
   layers.acceleration.disabled: false
   media.gmp.storage.version.observed: 1
   network.cookie.prefsMigrated: true
   network.predictor.cleaned-up: true
   places.database.lastMaintenance: 1548607190
   places.history.expiration.transient_current_max_pages: 112348
   print.printer_HP_ENVY_4520_series.print_bgcolor: false
   print.printer_HP_ENVY_4520_series.print_bgimages: false
   print.printer_HP_ENVY_4520_series.print_duplex: -437918235
   print.printer_HP_ENVY_4520_series.print_edge_bottom: 0
   print.printer_HP_ENVY_4520_series.print_edge_left: 0
   print.printer_HP_ENVY_4520_series.print_edge_right: 0
   print.printer_HP_ENVY_4520_series.print_edge_top: 0
   print.printer_HP_ENVY_4520_series.print_evenpages: true
   print.printer_HP_ENVY_4520_series.print_footercenter:
   print.printer_HP_ENVY_4520_series.print_footerleft: &PT
   print.printer_HP_ENVY_4520_series.print_footerright: &D
   print.printer_HP_ENVY_4520_series.print_headercenter:
   print.printer_HP_ENVY_4520_series.print_headerleft: &T
   print.printer_HP_ENVY_4520_series.print_headerright: &U
   print.printer_HP_ENVY_4520_series.print_in_color: true
   print.printer_HP_ENVY_4520_series.print_margin_bottom: 0.5
   print.printer_HP_ENVY_4520_series.print_margin_left: 0.5
   print.printer_HP_ENVY_4520_series.print_margin_right: 0.5
   print.printer_HP_ENVY_4520_series.print_margin_top: 0.5
   print.printer_HP_ENVY_4520_series.print_oddpages: true
   print.printer_HP_ENVY_4520_series.print_orientation: 0
   print.printer_HP_ENVY_4520_series.print_page_delay: 50
   print.printer_HP_ENVY_4520_series.print_paper_data: 1
   print.printer_HP_ENVY_4520_series.print_paper_height: -1.00
   print.printer_HP_ENVY_4520_series.print_paper_name:
   print.printer_HP_ENVY_4520_series.print_paper_size_unit: 0
   print.printer_HP_ENVY_4520_series.print_paper_width: -1.00
   print.printer_HP_ENVY_4520_series.print_resolution: 600
   print.printer_HP_ENVY_4520_series.print_reversed: false
   print.printer_HP_ENVY_4520_series.print_scaling: 1.00
   print.printer_HP_ENVY_4520_series.print_shrink_to_fit: true
   print.printer_HP_ENVY_4520_series.print_to_file: false
   print.printer_HP_ENVY_4520_series.print_unwriteable_margin_bottom: 12
   print.printer_HP_ENVY_4520_series.print_unwriteable_margin_left: 12
   print.printer_HP_ENVY_4520_series.print_unwriteable_margin_right: 12
   print.printer_HP_ENVY_4520_series.print_unwriteable_margin_top: 12
   security.default_personal_cert: Select Automatically
   security.disable_button.openCertManager: false
   security.disable_button.openDeviceManager: false
   security.sandbox.plugin.tempDirSuffix: {eacd8e34-2db5-4a7f-8992-959a4b4d8686}
   signon.importedFromSqlite: true
   storage.vacuum.last.index: 1
   storage.vacuum.last.places.sqlite: 1548955123
   ui.osk.debug.keyboardDisplayReason: IKPOS: Touch screen not found.

 Important Locked Preferences

 Places Database

 JavaScript

 Incremental GC: true

 Accessibility

   Activated: false
   Prevent Accessibility: 0
   Accessible Handler Used: true
   Accessibility Instantiator:

 Library Versions

     Expected minimum version
     Version in use

     NSPR
     4.20
     4.20

That's all of the Troubleshooting file. Ill resize the other image

Try this Picture

ddrian said

That's all of the Troubleshooting file. Ill resize the other image

Before you do that? what version are you using. You got all the troubleshooting information except the versions information. But it looks like it is not the release version. Given the release version of Lightning is 7.2 and you have 6.7 It is not the current release version of 60.5 which contains the bug fix I spoke of.

Please reinstall using the install from thunderbird.net

65.0b4

If I download and reinstall will I loose my information if I install over my existing set up.? Is there an update?

FROM thunderbird.net ?

ddrian said

FROM thunderbird.net ?

yes sorry. I am still learning Thunderbird has a new home.

All i see here at thunderbird.net is a full download. If I download and reinstall will I loose my information if I install over my existing set up.? Is there an update instead or is this good to go?

All i see here at thunderbird.net is a full download. If I download and reinstall will I loose my information if I install over my existing set up.? Is there an update instead or is this good to go?

The only issue might be with the calendar. You might have to reinstall it after the downgrade.

Thanks!