This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

تلاش سپورٹ

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

مزید سیکھیں

I was upgraded to Quantum and have lost my bookmarks, history and downloads on my MacBook Pro. I have tried several of your solutions and they don't work. Help.

  • 7 جواب دیں
  • 1 میں یہ مسئلہ ہے
  • 10 دیکھیں
  • آخری جواب بذریعہ FredMcD

more options

I was upgraded to Quantum and have lost everything as noted. I am also unable to bookmark new items or create a new history. Firefox upgrade wiped put everything. I have a MacBook Pro. I need someone to walk me thru recovering everything step by step. I have followed many advice threads and nothing helps. I don't seem to have the file names recommended. I have lost hours and hours of research (for work). Without bookmarks, downloads and history, my computer is useless. Why did Firefox do this? I can;t bear the thought of recreating everything when there will be ability to bookmark it or have a history of it.

I was upgraded to Quantum and have lost everything as noted. I am also unable to bookmark new items or create a new history. Firefox upgrade wiped put everything. I have a MacBook Pro. I need someone to walk me thru recovering everything step by step. I have followed many advice threads and nothing helps. I don't seem to have the file names recommended. I have lost hours and hours of research (for work). Without bookmarks, downloads and history, my computer is useless. Why did Firefox do this? I can;t bear the thought of recreating everything when there will be ability to bookmark it or have a history of it.

منتخب شدہ حل

تمام جوابات (7)

more options

Separate Security Issue: Update your Flash Player or remove it using these links; Uninstall Flash Player | Windows {web link} Uninstall Flash Player | Mac {web link}

Note: Windows users should download the ActiveX for Internet Explorer. and the plugin for Plugin-based browsers (like Firefox).

Note: Windows 8 and Windows 10 have built-in flash players and Adobe will cause a conflict. Install the plugin only. Not the ActiveX.

Flash Player Version: Version 32.0.0.114

https://get.adobe.com/flashplayer/ Direct link scans current system and browser Note: Other software is offered in the download. <Windows Only>

https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) Note: Other software is offered in the download. <Windows Only> +++++++++++++++++++ See if there are updates for your graphics drivers https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration

more options

منتخب شدہ حل

You did not state what you already tried, so;

Look on your desktop. Do you see a folder called; Old Firefox? Look inside. Look for the folder with the latest creation date.

https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles

https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible

more options

There is no Old Firefox folder. I have no idea what those other links you sent mean. I have tried to follow advice but I have no idea what people are saying and I don't have the file names I am told to open. In addition to losing all bookmarks, history and downloads, I have also lost the ability to create new ones.

more options

I managed to uninstall Flash Player and bookmarks, etc have returned. Thank you! Does this mean I have the earlier version of Flash Player? I need Adobe for business.

more options

cathmarywint said

Does this mean I have the earlier version of Flash

When you posted your message, your System Details showed Shockwave Flash 29.0 r0 the current is 32.0.0.114

If updating the player fixed the issue, Great.

more options

Thank you for your help.

more options

Glad to help. Safe Surfing.