Is the account recently made, or an old account you have not used for a while?

Are you talking about sync, or something else?

Sounds that this is an account created on a previous version of Sync. The currently used Sync 1.5 version uses a Firefox Account and no longer uses a separate recovery key, but uses a key derived from the password. You will have to create a new sync account.

• https://support.mozilla.org/en-US/kb/how-do-i-set-sync-my-computer
• https://support.mozilla.org/en-US/kb/access-mozilla-services-firefox-account

See also:

• https://support.mozilla.org/en-US/kb/sync-your-firefox-bookmarks-history-passwords-and-

Hello

Thanks for the replies.

I was referring to a bookmarks sync tool on the browser.

By the sounds of what you say its an old sync system.

I guess I used the sync/share system 3-4 years ago, and I guess that is now obsolete.

Oh well ho hum.

You can always set up a new account at

Type about:accounts<enter> in the address bar. [v57+] https://accounts.firefox.com/settings