This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

تلاش سپورٹ

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

مزید سیکھیں

Cannot import CSV file into TBv68 address book.

  • 5 جواب دیں
  • 1 میں یہ مسئلہ ہے
  • 3 دیکھیں
  • آخری جواب بذریعہ sfhowes

more options

Following the steps to import a CSV file into the address book, it stops when I select text file. The "next" button does not appear, which I assume SHOULD take me to a file select window.

Following the steps to import a CSV file into the address book, it stops when I select text file. The "next" button does not appear, which I assume SHOULD take me to a file select window.
منسلک شدہ اسکرین شاٹٹس

تمام جوابات (5)

more options

You might have a broken layout, so does starting in safe mode (hold Shift when you launch TB) bring back the correct display?

more options

I tried it with no success.

more options

Just to clarify: when you select Tools/Import, Address Books, there is a Next button to go to the screen you posted, but there's no Next button in that window. And, safe mode makes no difference.

more options

sfhowes, that is correct.

more options

Hard to say why the buttons disappear. If it's a profile issue, you could create a new one and then try Tools/Import; no need to add an account for this test. Close TB, Windows key+R, type thunderbird.exe -p to start Profile Manager.

Reinstalling the program seldom fixes problems, but it's easy enough to download and run the full installer from thunderbird.net. Choose the 32 or 64 bit version, corresponding to what is currently installed. A reinstall doesn't affect the profile folder.