This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

تلاش سپورٹ

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

مزید سیکھیں

Bookmarks lost

more options

My bookmarks have disappeared. I have tried to restore and also import from another browser but nothing works to recover my bookmarks. Any suggestions?

My bookmarks have disappeared. I have tried to restore and also import from another browser but nothing works to recover my bookmarks. Any suggestions?

منتخب شدہ حل

Hi tlfoley, I haven't used a file unlock utility for several years, so I don't know what works on Windows 10.

Could you check whether removing temporary database files helps:

Open your current Firefox settings (AKA Firefox profile) folder using either

  • "3-bar" menu button > "?" Help > Troubleshooting Information
  • (menu bar) Help > Troubleshooting Information
  • type or paste about:support in the address bar and press Enter

In the first table on the page, on the Profile Folder row, click the "Open Folder" button. This should launch a new window listing various files and folders in File Explorer.

Leaving that window open, switch back to Firefox and Exit, either:

  • "3-bar" menu button > Exit
  • (menu bar) File > Exit

Pause while Firefox finishes its cleanup, then if these files have not been removed after 15-30 seconds, try renaming the following files, or moving them out of this folder, or deleting them:

  • favicons.sqlite-shm
  • favicons.sqlite-wal
  • places.sqlite-shm
  • places.sqlite-wal

Start Firefox back up again. Any improvement with adding new bookmarks or restoring a bookmark backup?

اس جواب کو سیاق و سباق میں پڑھیں 👍 0

تمام جوابات (7)

more options

Have you seen this article?

Recover lost or missing Bookmarks

more options

The article - Recover lost or missing Bookmarks did not help. I tried everything it mentioned and nothing worked.

more options

Hi tlfoley, to see whether this is a case of file corruption, could you let us know what you get when you run the "Verify Integrity" function. That's here:

Open Firefox's Troubleshooting Information page using any of these methods:

  • "3-bar" menu button > "?" Help > Troubleshooting Information
  • (menu bar) Help > Troubleshooting Information
  • type or paste about:support in the address bar and press Enter

Near the bottom, there is a section titled Places Database -- that's the file which stores history and bookmarks. Click the button labeled Verify Integrity. There may be a 10-15 second delay before results appear.

If all is well, the report that appears below the button should start with:

> Task: checkIntegrity
+ The places.sqlite database is sane
+ The favicons.sqlite database is sane

Does yours say that, or something else? You can select and copy the report, and then paste it into a reply for review and comment.

more options

Places Database Integrity

> Task: checkIntegrity + The places.sqlite database is sane + The favicons.sqlite database is sane > Task: invalidateCaches - Unable to invalidate caches > Task: checkCoherence - The task queue was cleared by an error in another task. > Task: expire - The task queue was cleared by an error in another task. > Task: originFrecencyStats - The task queue was cleared by an error in another task. > Task: vacuum - The task queue was cleared by an error in another task. > Task: stats - The task queue was cleared by an error in another task. > Task: _refreshUI - The task queue was cleared by an error in another task.

Accessibility Activated true

more options

Hmm, maybe the file is locked somehow. Have you already tried doing a normal shutdown and restart of Windows to release all file locks?

more options

I've tried restarting several times. Is there a way to do a file unlock?

more options

منتخب شدہ حل

Hi tlfoley, I haven't used a file unlock utility for several years, so I don't know what works on Windows 10.

Could you check whether removing temporary database files helps:

Open your current Firefox settings (AKA Firefox profile) folder using either

  • "3-bar" menu button > "?" Help > Troubleshooting Information
  • (menu bar) Help > Troubleshooting Information
  • type or paste about:support in the address bar and press Enter

In the first table on the page, on the Profile Folder row, click the "Open Folder" button. This should launch a new window listing various files and folders in File Explorer.

Leaving that window open, switch back to Firefox and Exit, either:

  • "3-bar" menu button > Exit
  • (menu bar) File > Exit

Pause while Firefox finishes its cleanup, then if these files have not been removed after 15-30 seconds, try renaming the following files, or moving them out of this folder, or deleting them:

  • favicons.sqlite-shm
  • favicons.sqlite-wal
  • places.sqlite-shm
  • places.sqlite-wal

Start Firefox back up again. Any improvement with adding new bookmarks or restoring a bookmark backup?