Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

تلاش سپورٹ

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

مزید سیکھیں

Error when configuring e-mail account

  • 1 جواب دیں
  • 1 میں یہ مسئلہ ہے
  • 1 دیکھیں
  • آخری جواب بذریعہ sfhowes

more options

Hi, I am using Thunderbird 78.6.0. I had some troubles with my e-mail account defined in Thunderbird (issues with folders synchronization). So, I deleted the whole e-mail account (in Thunderbird) and wanted to create it again. To my bad surprise, I now receive an error message which says (sorry for my translation into English): "I cannot log into the e-mail server. Most probably the credentials or configuration are wrong." I have confirmed the e-mail server addresses/ports. I can log to my e-mail account through the browser. So my password is ok. Help! M.

P.S. I have even deleted the folder ImapMail from AppData\Roaming\Thunderbird\Profiles

Hi, I am using Thunderbird 78.6.0. I had some troubles with my e-mail account defined in Thunderbird (issues with folders synchronization). So, I deleted the whole e-mail account (in Thunderbird) and wanted to create it again. To my bad surprise, I now receive an error message which says (sorry for my translation into English): "I cannot log into the e-mail server. Most probably the credentials or configuration are wrong." I have confirmed the e-mail server addresses/ports. I can log to my e-mail account through the browser. So my password is ok. Help! M. P.S. I have even deleted the folder ImapMail from AppData\Roaming\Thunderbird\Profiles
منسلک شدہ اسکرین شاٹٹس

تمام جوابات (1)

more options

According to this article, IMAP must first be enabled in the Mail settings/Configuration data section of the account's webmail settings. Is it enabled?