This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

تلاش سپورٹ

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

مزید سیکھیں

Error when configuring e-mail account

  • 1 جواب دیں
  • 1 میں یہ مسئلہ ہے
  • 1 دیکھیں
  • آخری جواب بذریعہ sfhowes

more options

Hi, I am using Thunderbird 78.6.0. I had some troubles with my e-mail account defined in Thunderbird (issues with folders synchronization). So, I deleted the whole e-mail account (in Thunderbird) and wanted to create it again. To my bad surprise, I now receive an error message which says (sorry for my translation into English): "I cannot log into the e-mail server. Most probably the credentials or configuration are wrong." I have confirmed the e-mail server addresses/ports. I can log to my e-mail account through the browser. So my password is ok. Help! M.

P.S. I have even deleted the folder ImapMail from AppData\Roaming\Thunderbird\Profiles

Hi, I am using Thunderbird 78.6.0. I had some troubles with my e-mail account defined in Thunderbird (issues with folders synchronization). So, I deleted the whole e-mail account (in Thunderbird) and wanted to create it again. To my bad surprise, I now receive an error message which says (sorry for my translation into English): "I cannot log into the e-mail server. Most probably the credentials or configuration are wrong." I have confirmed the e-mail server addresses/ports. I can log to my e-mail account through the browser. So my password is ok. Help! M. P.S. I have even deleted the folder ImapMail from AppData\Roaming\Thunderbird\Profiles
منسلک شدہ اسکرین شاٹٹس

تمام جوابات (1)

more options

According to this article, IMAP must first be enabled in the Mail settings/Configuration data section of the account's webmail settings. Is it enabled?