Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

تلاش سپورٹ

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

مزید سیکھیں

Primary Password

  • 1 جواب دیں
  • 1 میں یہ مسئلہ ہے
  • 21 دیکھیں
  • آخری جواب بذریعہ cy6566

more options

I got a new computer and tried to sign into Firefox. I was able to do so but, when I go to see my passwords Firefox wants a "Primary Password". I was able to sign into Firefox and sync to get my bookmarks but, I cannot get my logins and passwords. Firefox keeps asking for "Primary Password", nothing works. My account email is on the 3 line Firefox start menu. Any help appreciated.

I got a new computer and tried to sign into Firefox. I was able to do so but, when I go to see my passwords Firefox wants a "Primary Password". I was able to sign into Firefox and sync to get my bookmarks but, I cannot get my logins and passwords. Firefox keeps asking for "Primary Password", nothing works. My account email is on the 3 line Firefox start menu. Any help appreciated.
منسلک شدہ اسکرین شاٹٹس

تمام جوابات (1)

more options

If you are using AVG or ESET Internet Security, it needs a certificate from you and might be causing Firefox to request for a Primary Password from you when you start Firefox every time.

To resolve this problem, you must first deactivate your Primary Password and then reactivate it:

1) Click the menu button -> Select Options.

2) Select Privacy & Security -> Scroll down -> Select Logins and Passwords Section.

3) Uncheck the box beside the Use a Primary Password -> Enter the current password.

4) Click Remove -> Click OK -> Appear a dialog to confirm it has removed the Primary Password.

5) Close Firefox.

6) Repeat Step 1 & Step 2.

7) Select the checkbox beside the Use a Primary Password to reactivate it -> Enter a new password ( You can use your previous password or a new one also can).

8) Close Firefox.

- It should not request for a Primary Password from you when you start Firefox later unless it is needed.

You can see also: ~ Forgotten your Primary Password -> Link (https://support.mozilla.org/en-US/kb/reset-your-primary-password-if-youve-forgotten-it).

~ More information on the Primary Password -> Link (https://support.mozilla.org/en-US/kb/use-primary-password-protect-stored-logins).