This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

تلاش سپورٹ

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

مزید سیکھیں

اس تھریڈ کو آرکائیوکیا گیا تھا۔ اگر آپ کو مدد کی ضرورت ہو تو براہ مہربانی نیا سوال پوچھیں۔

After sync in another PC can't setup master/primary password for accessing Lockwise sync passwords

  • 2 جواب دیں
  • 1 میں یہ مسئلہ ہے
  • 10 دیکھیں
  • آخری جواب بذریعہ MJB

MJB
MJB
more options

Hi,

Thanks in advance for any help.

I've setup my Firefox account in another PC and and after sync I cannot access the Lockwise sync passwords...

I cannot activate and setup a new device specific primary password. I've tried to reset it like seen here in other posts but I receive the error "can't change master password"... (i get it in portuguese).

Any suggestions?

MJB

Hi, Thanks in advance for any help. I've setup my Firefox account in another PC and and after sync I cannot access the Lockwise sync passwords... I cannot activate and setup a new device specific primary password. I've tried to reset it like seen here in other posts but I receive the error "can't change master password"... (i get it in portuguese). Any suggestions? MJB

تمام جوابات (2)

MJB
MJB سوال کا مالک
more options

EDIT:

Tried to enter in troubleshoot mode (former Safe Mode) and after I activated the sync I could activate the primary password with success as well. In troubleshoot mode I could see all the Lockwise passwords.

But, after closing Firefox in troubleshoot Mode and starting again in normal mode I could no longer see the Lockwise passwords. It ask me again to sign in with the Primary password. But when clicking nothing happens... and in settings the Primary Pssswd is disabled...

Any help?

MJB
MJB سوال کا مالک
more options

edit 2:

SOLVED IT.

In troubleshoot mode, run the recovery option. After it it was asked for the Primary password (setup in troubleshoot mode). Run the Sync and all is well. Checked for passwords and they were all there. Probably some extension (that were synced ins succession only after getting the passwords for likewise).