This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

تلاش سپورٹ

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

مزید سیکھیں

Can't download body of messages following email host change

  • 1 جواب دیں
  • 1 میں یہ مسئلہ ہے
  • 7 دیکھیں
  • آخری جواب بذریعہ gilles13

more options

Hi Folks!

I changed email host and in Thunderbird (TB), copied all messages from the old, previous email account to the new one. I then disabled the previous/old account.

The issue is that now when I open an existing email in the new TB account, the body of the message doesn't appear and I'm prompted for "Enter your password for _____" , where "_____" is the name of the old server.

The tragedy is that I can't see the body/text of many messages. It's as if the email in the new acct is still tied to the old server.

Can anyone shed some light on this and offer a fix please? Cheers!

Hi Folks! I changed email host and in Thunderbird (TB), copied all messages from the old, previous email account to the new one. I then disabled the previous/old account. The issue is that now when I open an existing email in the new TB account, the body of the message doesn't appear and I'm prompted for "Enter your password for _____" , where "_____" is the name of the old server. The tragedy is that I can't see the body/text of many messages. It's as if the email in the new acct is still tied to the old server. Can anyone shed some light on this and offer a fix please? Cheers!

تمام جوابات (1)

more options

Turns out it was the extension "Thunderbird Conversations" causing the problem.

Note to others, as this may help. This extension "Thunderbird Conversations" has many issues with little support from the dev. For instance it doesn't as expected with the latest version of TB. Time to uninstall it and move on. I hope this helps others. Cheers!