This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

تلاش سپورٹ

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

مزید سیکھیں

Firefox not correctly feeding images to Facebook; renders as coloured blocks

  • 7 جواب دیں
  • 2 میں یہ مسئلہ ہے
  • 5 دیکھیں
  • آخری جواب بذریعہ wqebnjrtytry

more options

Desktop, Firefox latest build, Windows 10

This has been going on for a while. I noticed that even though I had a proper preview of the image I wanted to post on Facebook, it rendered as a coloured block, sometimes with lines, instead. This happens with both PNG (8/24) and JP(E)G. The colour of the 'block' can be different each time I try.

The image sometimes gets through if I post it in a comment but sometimes not. But in any case: the initial image usually does properly make it to Facebook. I decided to try with a different browser; same image. This worked without any issues. Does someone know what could cause this?

Desktop, Firefox latest build, Windows 10 This has been going on for a while. I noticed that even though I had a proper preview of the image I wanted to post on Facebook, it rendered as a coloured block, sometimes with lines, instead. This happens with both PNG (8/24) and JP(E)G. The colour of the 'block' can be different each time I try. The image sometimes gets through if I post it in a comment but sometimes not. But in any case: the initial image usually does properly make it to Facebook. I decided to try with a different browser; same image. This worked without any issues. Does someone know what could cause this?

تمام جوابات (7)

more options

Hi

I am sorry for the delay in getting back to you.

Do you have the website address of a page where this happens?

Are you able to attach a screenshot of what you are seeing?

more options

Hi Paul. This happens on Facebook. To create screenshots I just tried this again, please find the screenshots attached. 'post-01-compose.jpg' shows the preview of the image as it should be shown. 'post-02-result.jpg' shows the result: a block of colour. 'post-03-green.jpg' and 'post-04-green.jpg' show the same result but shows what I said: the block can be in a different colour.

I tried this with different types of images, mostly JPG and PNG. If I try to upload the same in image in a different browser this works without a problem.

This has been going on for quite a while. The strange thing is that I can add the image in a comment. I tried this again today and you can see the result in 'post-05-comment.jpg'.

more options

This could be about blocking canvas access due to having enabled "Resist Fingerprinting".

Do you have enabled "Resist Fingerprinting" if you check this pref on the about:config page?

You can open the about:config page via the location/address bar. If you get the warning page, you can click the "Accept the Risk and Continue" button.

cor-el کی جانب سے میں ترمیمکی گئ

more options

Okay, I just checked and it is set to 'True' indeed. I turned Fingerprinters blocking on in the settings. I suppose I could try to turn off tracking protection for only Facebook. I tried the tip on this page, following Firefox's tip on using the fingerprinters setting: https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop?as=u&utm_source=inproduct#w_what-to-do-if-a-site-seems-broken

After disabling it on Facebook the page reloaded but I still could not post an image. It rendered as a turquoise block this time, quite pretty but not the image. I am very curious to find a solution to this. I could set privacy.resistFingerprinting to 'False' but this would disable it everywhere, or am I wrong?

more options

Yes, disabling RFP disables it for all websites.

You can possibly toggle this pref to false to force Firefox to prompt you.

  • about:config => privacy.resistFingerprinting.autoDeclineNoUserInputCanvasPrompts = false

You can open the about:config page via the location/address bar. If you get the warning page, you can click the "Accept the Risk and Continue" button.

cor-el کی جانب سے میں ترمیمکی گئ

more options

Hi Cor-el (cool name!). Yes, that's what I did first, going to 'about:config' and then checking the setting itself. I just set privacy.resistFingerprinting.autoDeclineNoUserInputCanvasPrompts to 'False'.

While creating the post I got a prompt (see attached 'prompt.png). I unchecked remembering this decision so I would get a prompt for images while keeping fingerprinting protection on all the time except when I add an image (at least that's what I expect to happen now!).

It went wrong the first time and created a stunningly purple/pinkish block. But when I tried the second time it worked and the image was placed.

Terrific!

more options

The result of today's progress!