This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

تلاش سپورٹ

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

مزید سیکھیں

اس تھریڈ کو آرکائیوکیا گیا تھا۔ اگر آپ کو مدد کی ضرورت ہو تو براہ مہربانی نیا سوال پوچھیں۔

URGENT! I NEVER SET UP A PRIMARY PASSWORD and it has blocked me from using Thunderbird since 7/2/22 at 3:12 PM - CAN YOU HELP ME?

  • 3 جواب دیں
  • 0 میں یہ مسئلہ ہے
  • 2 دیکھیں
  • آخری جواب بذریعہ david

4katsnme
4katsnme
more options

I never set up a Primary Password. NEVER! But ... since JULY 2, 2022 I have not been able to use my Thunderbird Mail because it keeps asking me for my PRIMARY PASSWORD that I never, ever set up. I have asked for help many different times since July, but all of the suggestions did not help me at all. No matter what I have tried to get rid of it has not worked. I loved using my Thunderbird Mail and want to use Thunderbird Mail, but I cannot do so because of this PRIMARY PASSWORD> Your new Thunderbird is worthless to me all because of this problem. CAN SOME TECH EXPERT REALLY HELP ME?

I never set up a Primary Password. NEVER! But ... since JULY 2, 2022 I have not been able to use my Thunderbird Mail because it keeps asking me for my PRIMARY PASSWORD that I never, ever set up. I have asked for help many different times since July, but all of the suggestions did not help me at all. No matter what I have tried to get rid of it has not worked. I loved using my Thunderbird Mail and want to use Thunderbird Mail, but I cannot do so because of this PRIMARY PASSWORD> Your new Thunderbird is worthless to me all because of this problem. CAN SOME TECH EXPERT REALLY HELP ME?

4katsnme کی جانب سے میں ترمیمکی گئ

تمام جوابات (3)

david
david
  • Top 10 Contributor
more options

The only process for that is the following steps: Exit Thunderbird if running. 

   click windows key and 'r' key
   Enter: thunderbird.exe -P --allow-downgrade
   click on 'OK'

Since this has been going on for two months, and nothing seems to work, my suggestion is to start over, with these possible steps: - in windows file explorer, copy the addressbook (abook.sqlite) and any messsage folders, such as Mail\POPaccount folders and Mail\Local folders - then copy the full profile somewhere for safekeeping - uninstall TB and reinstall. - setup accounts. for POP accounts, omit the password to ensure it doesn't start retrieving messages - exit TB and in windows file explorer, copy the backed up message folders to overlay the same locations as in original.

4katsnme
4katsnme سوال کا مالک
more options

Thank you for that, BUT ... I use 13" MacBook Pro laptop (2020) with Ventura 13.5.2 and a Apple M1 Chip. I cannot use anything with a thunderbird.exe -P --allow-downgrade. Do you know what I can do for an Apple computer? I have a lot of folders with importyant mail in them I do not want to lose. Can you help me now?

david
david
  • Top 10 Contributor
more options

I believe your safest approach is to follow my suggested steps in starting over. The steps appear complex, but it doesn't take long to do. I then suggest doing a backup and to repeat that periodically. I sincerely regret that this happened to you.