This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

تلاش سپورٹ

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

مزید سیکھیں

This error comes up everytime my computer turns on or wakes up

more options

Every time I wake my computer up or start it, I get the attached error about a profile not being compatible. I did switch to the ESR release channel a while back, but I deleted the old profiles; the folder is gone and the profile manager shows only the ESR profile. I have also tried to prevent firefox from starting on startup, but it keeps happening. Does anyone know how to prevent this error from happening, or have any ideas of how to investigate what's going on further?

Every time I wake my computer up or start it, I get the attached error about a profile not being compatible. I did switch to the ESR release channel a while back, but I deleted the old profiles; the folder is gone and the profile manager shows only the ESR profile. I have also tried to prevent firefox from starting on startup, but it keeps happening. Does anyone know how to prevent this error from happening, or have any ideas of how to investigate what's going on further?
منسلک شدہ اسکرین شاٹٹس

منتخب شدہ حل

It's possible that they only show in the Mozilla category.

اس جواب کو سیاق و سباق میں پڑھیں 👍 1

تمام جوابات (7)

more options

You get this error if the profile the last time has been used with a newer Firefox version. You can check compatibility.ini in a profile folder to see that Firefox version and installation path last used this profile.

Primary location used for the main profile in the hidden "AppData\Roaming" location that keeps your personal data (Root Directory on about:profiles).

  • C:\Users\<user>\AppData\Roaming\Mozilla\Firefox\Profiles\<profile>

مددگار؟

more options

That's why I specified that I am using the ESR profile and it is the only folder actually in existence at that location. So if it's that I have no idea what it's actually trying to load and would love some help figuring that out

مددگار؟

more options

Could you check the Windows Task Scheduler and see whether there are any Firefox tasks -- such as the update checker or default browser checker -- that run with a specific profile specified? It's probably safe to delete those tasks and let the next update re-add them with updated paths.

مددگار؟

more options

Took a look and don't see anything Firefox related in the task scheduler. Just a bunch of NVIDIA and some edge updates

مددگار؟

more options

منتخب شدہ حل

It's possible that they only show in the Mozilla category.

مددگار؟

more options

That was it, thank you!

مددگار؟

more options

Cool. If something still triggers the error at startup, then I would try the Microsoft Sysinternals program "Autoruns" to track it down:

https://learn.microsoft.com/en-us/sysinternals/downloads/autoruns

مددگار؟

ایک سوال پوچھیں

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.