Sorry there is no phone support and recently even the IRC chat support has been suspended. If your downloads are starting that seems to indicate you are connecting to the net. If you have posted that above message from the problem computer again it seems you are using the net. Is it only a specific site you are having problems with; and if so what is the site ? You may get some ideas from reading: * [[firefox does not work]] <-- clickable link Possibly the problem is intermittent an could relate to problems with your internet connection. * also see [[software update failed]]