Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

تلاش سپورٹ

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

مزید سیکھیں

Is anyone else still experiencing crashing from video? Ever since the June Adobe/RealPlayer issue I have had problems. Any new ideas?

  • 3 جواب دیں
  • 2 میں یہ مسئلہ ہے
  • 11 دیکھیں
  • آخری جواب بذریعہ user633449

more options

FF frequently crashes when a video option pops up. I have run the fixes and removed RP. It keeps happening. Not all the time but several times a day. Usually preceded by a 60 second freeze.

FF frequently crashes when a video option pops up. I have run the fixes and removed RP. It keeps happening. Not all the time but several times a day. Usually preceded by a 60 second freeze.

wallacemnw کی جانب سے میں ترمیمکی گئ

تمام جوابات (3)

more options

Recent crashes of certain multimedia contents (this includes Youtube videos, certain flash games and other applications) in conjunction with Firefox 14 are most probably caused by a recent Flash 11.3 update and/or a malfunctioning Real Player browser plugin.

In order to remedy the problem, please perform the steps mentioned in these Knowledge Base articles:

Flash Plugin - Keep it up to date and troubleshoot problems

Adobe Flash plugin has crashed - Prevent it from happening again

Flash 11.3 doesn't load video in Firefox

Other, more technical information about these issues can be found under these Links:

http://forums.adobe.com/thread/1018071?tstart=0

http://blogs.adobe.com/asset/2012/06/inside-flash-player-protected-mode-for-firefox.html


Please tell us if this helped!

more options

Tyler, thanks for the reply. I have run these fixes previously and the problem got better but did not go away entirely. I have just uninstalled RP and will see if that fixes the bug once and for all.

more options

Unfortunately for the majority of these Flash issues we are having to wait for Adobe to release an update to fix them. There is a Realplayer update for Realplayer 15 that may help some of these problems.