Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

تلاش سپورٹ

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

مزید سیکھیں

اس تھریڈ کو آرکائیوکیا گیا تھا۔ اگر آپ کو مدد کی ضرورت ہو تو براہ مہربانی نیا سوال پوچھیں۔

crashes

  • 6 جواب دیں
  • 1 میں یہ مسئلہ ہے
  • 3 دیکھیں
  • آخری جواب بذریعہ cor-el

annettemarie
annettemarie
more options

Firefox always crashes on opening. I can open it in Safemode, however. I have tried updating and resetting-- still crashes.

This is the crash report: 

Firefox 22.0 Crash Report [@ CLayeredObject<CContext>::QueryInterface(_GUID const&, void**) ]
Search Mozilla Support for Help
ID: 198794aa-8c68-40f1-af36-dee1d2130804
Signature: CLayeredObject<CContext>::QueryInterface(_GUID const&, void**)

    Details
    Modules
    Raw Dump
    Extensions
    Comments

Signature 	CLayeredObject<CContext>::QueryInterface(_GUID const&, void**) More Reports Search
UUID 	198794aa-8c68-40f1-af36-dee1d2130804
Date Processed	2013-08-04 01:42:06.168653
Uptime	8
Last Crash	1805222 seconds before submission
Install Age 	2676842 since version was first installed.
Install Time 	2013-07-04 02:08:01
Product 	Firefox
Version 	22.0
Build ID 	20130618035212
Release Channel 	release
OS 	Windows NT
OS Version 	6.1.7601 Service Pack 1
Build Architecture 	x86
Build Architecture Info 	GenuineIntel family 6 model 42 stepping 7 | 4
Crash Reason 	EXCEPTION_ACCESS_VIOLATION_EXEC
Crash Address 	0x483a0000
User Comments 	
App Notes 	

AdapterVendorID: 0x8086, AdapterDeviceID: 0x0116, AdapterSubsysID: 04b01028, AdapterDriverVersion: 8.15.10.2342

Processor Notes 	sp-processor05_phx1_mozilla_com_23415:2012
EMCheckCompatibility 	

True

Winsock LSP 	

Adapter Vendor ID 	

0x8086

Adapter Device ID 	

0x0116

Total Virtual Memory 	

4294836224

Available Virtual Memory 	

4090044416

System Memory Use Percentage 	

51

Available Page File 	

9023098880

Available Physical Memory 	

3081736192

Bugzilla - Report this bug in Firefox Core Plugins Toolkit
Related Bugs

Crashing Thread
Frame 	Module 	Signature 	Source
0 		@0x483a0000 	
1 	d3d11.dll 	CLayeredObject<CContext>::QueryInterface(_GUID const &,void * *) 	
2 	d3d11.dll 	ATL::CComObjectRootBase::_Delegate(void *,_GUID const &,void * *,unsigned long) 	
3 	d3d11.dll 	ATL::AtlInternalQueryInterface(void *,ATL::_ATL_INTMAP_ENTRY const *,_GUID const &,void * *) 	
4 	d3d11.dll 	CUseCountedObject<NOutermost::CDeviceChild>::QueryInterface(_GUID const &,void * *) 	
5 	d3d11.dll 	CContext::LUCCompleteLayerConstruction() 	
6 	d3d11.dll 	CBridgeImpl<ILayeredUseCounted,ID3D11LayeredUseCounted,CLayeredObject<CContext> >::LUCCompleteLayerConstruction() 	
7 	d3d11.dll 	NOutermost::CDeviceChild::LUCCompleteLayerConstruction() 	
8 	d3d11.dll 	NOutermost::CDeviceChild::FinalConstruct(NOutermost::CDeviceChild::TConstructorArgs const &) 	
9 	d3d11.dll 	CUseCountedObject<NOutermost::CDeviceChild>::CUseCountedObject<NOutermost::CDeviceChild>(void *,NOutermost::CDeviceChild::TConstructorArgs const &,NOutermost::CDevice *,_GUID const &,void * *) 	
10 	d3d11.dll 	CUseCountedObject<NOutermost::CDeviceChild>::CreateInstance(NOutermost::CDeviceChild::TConstructorArgs const &,NOutermost::CDevice *,void *,void *,_GUID const &,void * *) 	
11 	d3d11.dll 	NOutermost::CDevice::CreateLayeredChild(unsigned int,void const *,unsigned long,ID3D11LayeredUseCounted *,_GUID const &,void * *) 	
12 	d3d11.dll 	CDevice::LLOCompleteLayerConstruction() 	
13 	d3d11.dll 	CBridgeImpl<ILayeredLockOwner,ID3D11LayeredDevice,CLayeredObject<CDevice> >::LLOCompleteLayerConstruction() 	
14 	d3d11.dll 	NDXGI::CDevice::LLOCompleteLayerConstruction() 	
15 	d3d11.dll 	TComObject<NOutermost::CDevice>::Release() 	
16 	d3d11.dll 	NOutermost::CDevice::FinalConstruct(NOutermost::CDevice::TConstructorArgs const &) 	
17 	d3d11.dll 	TComObject<NOutermost::CDevice>::TComObject<NOutermost::CDevice>(void *,NOutermost::CDevice::TConstructorArgs const &,_GUID const &,void * *) 	
18 	d3d11.dll 	TComObject<NOutermost::CDevice>::CreateInstance(NOutermost::CDevice::TConstructorArgs const &,void *,void *,_GUID const &,void * *) 	
19 	d3d11.dll 	D3D11CreateLayeredDevice(unsigned int,void const *,unsigned long,ID3D11LayeredDevice *,_GUID const &,void * *) 	
20 	d3d11.dll 	D3D11CoreCreateLayeredDevice 	
21 	d3d11.dll 	D3D11CoreCreateDevice 	
22 	d3d11.dll 	D3D11CreateDeviceAndSwapChain 	
23 	d3d10_1.dll 	D3D11DeferredCreateDeviceAndSwapChain(IDXGIAdapter *,D3D10_DRIVER_TYPE,HINSTANCE__ *,unsigned int,D3D10_FEATURE_LEVEL1,unsigned int,DXGI_SWAP_CHAIN_DESC *,IDXGISwapChain * *,ID3D10Device1 * *) 	
24 	d3d10_1.dll 	D3D10CreateDeviceAndSwapChain1 	
25 	d3d10_1.dll 	D3D10CreateDevice1 	
26 	xul.dll 	gfxWindowsPlatform::CreateDevice(nsRefPtr<IDXGIAdapter1> &,int) 	gfx/thebes/gfxWindowsPlatform.cpp
27 	xul.dll 	gfxWindowsPlatform::VerifyD2DDevice(bool) 	gfx/thebes/gfxWindowsPlatform.cpp
28 	xul.dll 	gfxWindowsPlatform::UpdateRenderMode() 	gfx/thebes/gfxWindowsPlatform.cpp
29 	xul.dll 	gfxWindowsPlatform::gfxWindowsPlatform() 	gfx/thebes/gfxWindowsPlatform.cpp
30 	xul.dll 	gfxPlatform::Init() 	gfx/thebes/gfxPlatform.cpp
31 	xul.dll 	gfxPlatform::GetPlatform() 	gfx/thebes/gfxPlatform.cpp
32 	xul.dll 	mozilla::dom::CanvasRenderingContext2D::EnsureTarget() 	content/canvas/src/CanvasRenderingContext2D.cpp
33 	xul.dll 	mozilla::dom::CanvasRenderingContext2D::FillRect(double,double,double,double) 	content/canvas/src/CanvasRenderingContext2D.cpp
34 	xul.dll 	mozilla::dom::CanvasRenderingContext2DBinding::fillRect 	obj-firefox/dom/bindings/CanvasRenderingContext2DBinding.cpp
35 	xul.dll 	mozilla::dom::CanvasRenderingContext2DBinding::genericMethod 	obj-firefox/dom/bindings/CanvasRenderingContext2DBinding.cpp
36 	mozjs.dll 	js::InvokeKernel(JSContext *,JS::CallArgs,js::MaybeConstruct) 	js/src/jsinterp.cpp
37 	mozjs.dll 	js::Interpret(JSContext *,js::StackFrame *,js::InterpMode) 	js/src/jsinterp.cpp
38 	KERNELBASE.dll 	VirtualAllocEx 	
39 	xul.dll 	`anonymous namespace'::VirtualAllocHook(void *,unsigned long,unsigned long,unsigned long) 	xpcom/base/AvailableMemoryTracker.cpp
40 	mozglue.dll 	arena_malloc_large 	memory/mozjemalloc/jemalloc.c
41 	mozjs.dll 	js::analyze::ScriptAnalysis::analyzeBytecode(JSContext *) 	js/src/jsanalyze.cpp
42 	mozjs.dll 	JSScript::makeAnalysis(JSContext *) 	js/src/jsinfer.cpp
43 	mozjs.dll 	js::InvokeKernel(JSContext *,JS::CallArgs,js::MaybeConstruct) 	js/src/jsinterp.cpp
44 	mozjs.dll 	js::Invoke(JSContext *,JS::Value const &,JS::Value const &,unsigned int,JS::Value *,JS::Value *) 	js/src/jsinterp.cpp
45 	mozjs.dll 	JS_CallFunctionValue(JSContext *,JSObject *,JS::Value,unsigned int,JS::Value *,JS::Value *) 	js/src/jsapi.cpp
46 	xul.dll 	nsXPCWrappedJSClass::CallMethod(nsXPCWrappedJS *,unsigned short,XPTMethodDescriptor const *,nsXPTCMiniVariant *) 	js/xpconnect/src/XPCWrappedJSClass.cpp
47 	xul.dll 	nsXPCWrappedJS::CallMethod(unsigned short,XPTMethodDescriptor const *,nsXPTCMiniVariant *) 	js/xpconnect/src/XPCWrappedJS.cpp
48 	xul.dll 	PrepareAndDispatch 	xpcom/reflect/xptcall/src/md/win32/xptcstubs.cpp
49 	xul.dll 	SharedStub 	xpcom/reflect/xptcall/src/md/win32/xptcstubs.cpp
50 	xul.dll 	NS_InvokeByIndex
Firefox always crashes on opening. I can open it in Safemode, however. I have tried updating and resetting-- still crashes. This is the crash report: <pre><nowiki>Firefox 22.0 Crash Report [@ CLayeredObject<CContext>::QueryInterface(_GUID const&, void**) ] Search Mozilla Support for Help ID: 198794aa-8c68-40f1-af36-dee1d2130804 Signature: CLayeredObject<CContext>::QueryInterface(_GUID const&, void**) Details Modules Raw Dump Extensions Comments Signature CLayeredObject<CContext>::QueryInterface(_GUID const&, void**) More Reports Search UUID 198794aa-8c68-40f1-af36-dee1d2130804 Date Processed 2013-08-04 01:42:06.168653 Uptime 8 Last Crash 1805222 seconds before submission Install Age 2676842 since version was first installed. Install Time 2013-07-04 02:08:01 Product Firefox Version 22.0 Build ID 20130618035212 Release Channel release OS Windows NT OS Version 6.1.7601 Service Pack 1 Build Architecture x86 Build Architecture Info GenuineIntel family 6 model 42 stepping 7 | 4 Crash Reason EXCEPTION_ACCESS_VIOLATION_EXEC Crash Address 0x483a0000 User Comments App Notes AdapterVendorID: 0x8086, AdapterDeviceID: 0x0116, AdapterSubsysID: 04b01028, AdapterDriverVersion: 8.15.10.2342 Processor Notes sp-processor05_phx1_mozilla_com_23415:2012 EMCheckCompatibility True Winsock LSP Adapter Vendor ID 0x8086 Adapter Device ID 0x0116 Total Virtual Memory 4294836224 Available Virtual Memory 4090044416 System Memory Use Percentage 51 Available Page File 9023098880 Available Physical Memory 3081736192 Bugzilla - Report this bug in Firefox Core Plugins Toolkit Related Bugs Crashing Thread Frame Module Signature Source 0 @0x483a0000 1 d3d11.dll CLayeredObject<CContext>::QueryInterface(_GUID const &,void * *) 2 d3d11.dll ATL::CComObjectRootBase::_Delegate(void *,_GUID const &,void * *,unsigned long) 3 d3d11.dll ATL::AtlInternalQueryInterface(void *,ATL::_ATL_INTMAP_ENTRY const *,_GUID const &,void * *) 4 d3d11.dll CUseCountedObject<NOutermost::CDeviceChild>::QueryInterface(_GUID const &,void * *) 5 d3d11.dll CContext::LUCCompleteLayerConstruction() 6 d3d11.dll CBridgeImpl<ILayeredUseCounted,ID3D11LayeredUseCounted,CLayeredObject<CContext> >::LUCCompleteLayerConstruction() 7 d3d11.dll NOutermost::CDeviceChild::LUCCompleteLayerConstruction() 8 d3d11.dll NOutermost::CDeviceChild::FinalConstruct(NOutermost::CDeviceChild::TConstructorArgs const &) 9 d3d11.dll CUseCountedObject<NOutermost::CDeviceChild>::CUseCountedObject<NOutermost::CDeviceChild>(void *,NOutermost::CDeviceChild::TConstructorArgs const &,NOutermost::CDevice *,_GUID const &,void * *) 10 d3d11.dll CUseCountedObject<NOutermost::CDeviceChild>::CreateInstance(NOutermost::CDeviceChild::TConstructorArgs const &,NOutermost::CDevice *,void *,void *,_GUID const &,void * *) 11 d3d11.dll NOutermost::CDevice::CreateLayeredChild(unsigned int,void const *,unsigned long,ID3D11LayeredUseCounted *,_GUID const &,void * *) 12 d3d11.dll CDevice::LLOCompleteLayerConstruction() 13 d3d11.dll CBridgeImpl<ILayeredLockOwner,ID3D11LayeredDevice,CLayeredObject<CDevice> >::LLOCompleteLayerConstruction() 14 d3d11.dll NDXGI::CDevice::LLOCompleteLayerConstruction() 15 d3d11.dll TComObject<NOutermost::CDevice>::Release() 16 d3d11.dll NOutermost::CDevice::FinalConstruct(NOutermost::CDevice::TConstructorArgs const &) 17 d3d11.dll TComObject<NOutermost::CDevice>::TComObject<NOutermost::CDevice>(void *,NOutermost::CDevice::TConstructorArgs const &,_GUID const &,void * *) 18 d3d11.dll TComObject<NOutermost::CDevice>::CreateInstance(NOutermost::CDevice::TConstructorArgs const &,void *,void *,_GUID const &,void * *) 19 d3d11.dll D3D11CreateLayeredDevice(unsigned int,void const *,unsigned long,ID3D11LayeredDevice *,_GUID const &,void * *) 20 d3d11.dll D3D11CoreCreateLayeredDevice 21 d3d11.dll D3D11CoreCreateDevice 22 d3d11.dll D3D11CreateDeviceAndSwapChain 23 d3d10_1.dll D3D11DeferredCreateDeviceAndSwapChain(IDXGIAdapter *,D3D10_DRIVER_TYPE,HINSTANCE__ *,unsigned int,D3D10_FEATURE_LEVEL1,unsigned int,DXGI_SWAP_CHAIN_DESC *,IDXGISwapChain * *,ID3D10Device1 * *) 24 d3d10_1.dll D3D10CreateDeviceAndSwapChain1 25 d3d10_1.dll D3D10CreateDevice1 26 xul.dll gfxWindowsPlatform::CreateDevice(nsRefPtr<IDXGIAdapter1> &,int) gfx/thebes/gfxWindowsPlatform.cpp 27 xul.dll gfxWindowsPlatform::VerifyD2DDevice(bool) gfx/thebes/gfxWindowsPlatform.cpp 28 xul.dll gfxWindowsPlatform::UpdateRenderMode() gfx/thebes/gfxWindowsPlatform.cpp 29 xul.dll gfxWindowsPlatform::gfxWindowsPlatform() gfx/thebes/gfxWindowsPlatform.cpp 30 xul.dll gfxPlatform::Init() gfx/thebes/gfxPlatform.cpp 31 xul.dll gfxPlatform::GetPlatform() gfx/thebes/gfxPlatform.cpp 32 xul.dll mozilla::dom::CanvasRenderingContext2D::EnsureTarget() content/canvas/src/CanvasRenderingContext2D.cpp 33 xul.dll mozilla::dom::CanvasRenderingContext2D::FillRect(double,double,double,double) content/canvas/src/CanvasRenderingContext2D.cpp 34 xul.dll mozilla::dom::CanvasRenderingContext2DBinding::fillRect obj-firefox/dom/bindings/CanvasRenderingContext2DBinding.cpp 35 xul.dll mozilla::dom::CanvasRenderingContext2DBinding::genericMethod obj-firefox/dom/bindings/CanvasRenderingContext2DBinding.cpp 36 mozjs.dll js::InvokeKernel(JSContext *,JS::CallArgs,js::MaybeConstruct) js/src/jsinterp.cpp 37 mozjs.dll js::Interpret(JSContext *,js::StackFrame *,js::InterpMode) js/src/jsinterp.cpp 38 KERNELBASE.dll VirtualAllocEx 39 xul.dll `anonymous namespace'::VirtualAllocHook(void *,unsigned long,unsigned long,unsigned long) xpcom/base/AvailableMemoryTracker.cpp 40 mozglue.dll arena_malloc_large memory/mozjemalloc/jemalloc.c 41 mozjs.dll js::analyze::ScriptAnalysis::analyzeBytecode(JSContext *) js/src/jsanalyze.cpp 42 mozjs.dll JSScript::makeAnalysis(JSContext *) js/src/jsinfer.cpp 43 mozjs.dll js::InvokeKernel(JSContext *,JS::CallArgs,js::MaybeConstruct) js/src/jsinterp.cpp 44 mozjs.dll js::Invoke(JSContext *,JS::Value const &,JS::Value const &,unsigned int,JS::Value *,JS::Value *) js/src/jsinterp.cpp 45 mozjs.dll JS_CallFunctionValue(JSContext *,JSObject *,JS::Value,unsigned int,JS::Value *,JS::Value *) js/src/jsapi.cpp 46 xul.dll nsXPCWrappedJSClass::CallMethod(nsXPCWrappedJS *,unsigned short,XPTMethodDescriptor const *,nsXPTCMiniVariant *) js/xpconnect/src/XPCWrappedJSClass.cpp 47 xul.dll nsXPCWrappedJS::CallMethod(unsigned short,XPTMethodDescriptor const *,nsXPTCMiniVariant *) js/xpconnect/src/XPCWrappedJS.cpp 48 xul.dll PrepareAndDispatch xpcom/reflect/xptcall/src/md/win32/xptcstubs.cpp 49 xul.dll SharedStub xpcom/reflect/xptcall/src/md/win32/xptcstubs.cpp 50 xul.dll NS_InvokeByIndex</nowiki></pre>

cor-el کی جانب سے میں ترمیمکی گئ

منتخب شدہ حل

You're welcome annettemarie.

Yes, the crash report indicates a problem with hardware acceleration.

اس جواب کو سیاق و سباق میں پڑھیں 👍 0

تمام جوابات (6)

kobe
kobe
more options

can you run the firefox profile manager and create a new profile, looks like a addon caused this problem

annettemarie
annettemarie سوال کا مالک
more options

As soon as I tried that, it crashed again. Thanks! FWIW, my computer also now crashes Internet Explorer, not that I want to use that. The only browser I am able to run in Google Chrome, but I want my Firefox back.

kobe
kobe
more options

Can you reset firefox in windows safe mode with networking?

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Try to disable hardware acceleration in Firefox.

annettemarie
annettemarie سوال کا مالک
more options

Oh my gosh, I think that fixed it. Thank you so much!

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

منتخب شدہ حل

You're welcome annettemarie.

Yes, the crash report indicates a problem with hardware acceleration.