hello, could you go to the firefox menu ≡ > help ? > troubleshooting information, copy the contents of that page and paste them here into a reply on the forum? this might give us a clue what is going on...

Application Basics

Name: Firefox Version: 36.0.1 User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:36.0) Gecko/20100101 Firefox/36.0 Multiprocess Windows: 0/1

Crash Reports for the Last 3 Days

Report ID: bp-86f3487b-5a44-47a9-8554-5e1c12150307 Submitted: 1 day ago

All Crash Reports (including 4 pending crashes in the given time range)

Extensions

Name: Dragon NaturallySpeaking Rich Internet Application Support Version: 1.0.0.9 Enabled: false ID: jid0-lmZNVK7a82O8cufhdfB9dUDfA2w@jetpack

Name: Norton Toolbar Version: 2014.7.10.26 Enabled: false ID: {2D3F3651-74B9-4795-BDEC-6DA2F431CB62}

Name: Trend Micro NSC Firefox Extension Version: 5.82.0.1056 Enabled: false ID: {22C7F6C6-8D67-4534-92B5-529A0EC09405}

Graphics

Adapter Description: Intel(R) HD Graphics Adapter Drivers: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32 Adapter RAM: Unknown Device ID: 0x0152 Direct2D Enabled: true DirectWrite Enabled: true (6.2.9200.16492) Driver Date: 9-30-2014 Driver Version: 10.18.10.3958 GPU #2 Active: false GPU Accelerated Windows: 1/1 Direct3D 11 (OMTC) Subsys ID: 05821028 Vendor ID: 0x8086 WebGL Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Direct3D9Ex vs_3_0 ps_3_0) windowLayerManagerRemote: true AzureCanvasBackend: direct2d AzureContentBackend: direct2d AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0

Important Modified Preferences

browser.cache.disk.capacity: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.frecency_experiment: 1 browser.places.smartBookmarksVersion: 7 browser.privatebrowsing.autostart: true browser.startup.homepage: yahoo.com browser.startup.homepage_override.buildID: 20150305021524 browser.startup.homepage_override.mstone: 36.0.1 extensions.lastAppVersion: 36.0.1 gfx.direct3d.last_used_feature_level_idx: 0 network.cookie.prefsMigrated: true places.history.expiration.transient_current_max_pages: 104007 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true privacy.donottrackheader.enabled: true privacy.sanitize.migrateFx3Prefs: true

Important Locked Preferences

JavaScript

Incremental GC: true

Accessibility

Activated: false Prevent Accessibility: 0

Library Versions

NSPR Expected minimum version: 4.10.7 Version in use: 4.10.7

NSS Expected minimum version: 3.17.4 Basic ECC Version in use: 3.17.4 Basic ECC

NSSSMIME Expected minimum version: 3.17.4 Basic ECC Version in use: 3.17.4 Basic ECC

NSSSSL Expected minimum version: 3.17.4 Basic ECC Version in use: 3.17.4 Basic ECC

NSSUTIL Expected minimum version: 3.17.4 Version in use: 3.17.4

Experimental Features

hi again, does it make a difference when you update your graphics driver? this should be the right link for your configuration: https://downloadcenter.intel.com/download/24593/Intel-HD-Graphics-Driver-for-Windows-7-8-8-1-64-bit

it seems to be working properly, now.

Separate Issue; Your System Details shows;

Installed Plug-ins

Adobe Shockwave for Director Netscape plug-in, version 12.0.3.133 Adobe Shockwave for Director Netscape plug-in, version 12.1.1.151 Adobe Shockwave for Director Netscape plug-in, version 12.0.5.146 Adobe Shockwave for Director Netscape plug-in, version 12.0

Having more than one version of a program may cause issues.

Grab the uninstaller from here: Uninstall Flash Player | Windows Uninstall Flash Player | Mac Then reinstall the latest version.

Flash Player Version 16.0.0.305
https://www.adobe.com/products/flashplayer/distribution3.html Shockwave Director Version 12.1.7.157 http://get.adobe.com/shockwave/