https://support.mozilla.org/en-US/questions/1075396

Here is the solution

jnmcs said

Whenever I visit dailymotion.com - since two or three weeks ago, the Adobe Flash plugin does not work anymore in Firefox Mozilla. It keeps crashing. Also, when it keeps crashing in dailymotion.com, it says "No report available." However, in Firefox Mozilla, the Adobe Flash plugin still works everywhere else.

Application Basics

Name: Firefox Version: 43.0.2 Build ID: 20151221130713 Update Channel: release User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:43.0) Gecko/20100101 Firefox/43.0 Multiprocess Windows: 0/1 (default: false) Safe Mode: false

Crash Reports for the Last 3 Days

All Crash Reports

Extensions

Name: Norton Identity Safe Version: 2015.5.6.86 Enabled: true ID: {C1A2A613-35F1-4FCF-B27F-2840527B6556}

Name: Video DownloadHelper Version: 5.4.2 Enabled: true ID: {b9db16a4-6edc-47ec-a1f4-b86292ed211d}

Graphics

Adapter Description: Intel(R) HD Graphics 4000 Adapter Drivers: igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32 Adapter RAM: Unknown Asynchronous Pan/Zoom: none Device ID: 0x0162 Direct2D Enabled: true DirectWrite Enabled: true (6.2.9200.17568) Driver Date: 8-21-2012 Driver Version: 9.17.10.2843 GPU #2 Active: false GPU Accelerated Windows: 1/1 Direct3D 11 (OMTC) Subsys ID: 00000000 Supports Hardware H264 Decoding: No; Hardware video decoding disabled or blacklisted Vendor ID: 0x8086 WebGL Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 4000 Direct3D11 vs_5_0 ps_5_0) windowLayerManagerRemote: true AzureCanvasBackend: direct2d 1.1 AzureContentBackend: direct2d 1.1 AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0 (#0) Error: [D2D1.1] 4CreateBitmap failure Size(210,20320) Code: 0x80070057 format 0 (#14) Error: [D2D1.1] 4CreateBitmap failure Size(210,20320) Code: 0x80070057 format 0 (#15) Error: [D2D1.1] 4CreateBitmap failure Size(210,20320) Code: 0x80070057 format 0 (#16) Error: [D2D1.1] 4CreateBitmap failure Size(210,20320) Code: 0x80070057 format 0 (#17) Error: [D2D1.1] 4CreateBitmap failure Size(210,20320) Code: 0x80070057 format 0 (#18) Error: [D2D1.1] 4CreateBitmap failure Size(210,20320) Code: 0x80070057 format 0

Important Modified Preferences

accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.smart_size_cached_value: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 1 browser.download.importedFromSqlite: true browser.places.smartBookmarksVersion: 7 browser.search.useDBForOrder: true browser.sessionstore.upgradeBackup.latestBuildID: 20151221130713 browser.startup.homepage: about:home browser.startup.homepage_override.buildID: 20151221130713 browser.startup.homepage_override.mstone: 43.0.2 dom.apps.reset-permissions: true dom.mozApps.used: true extensions.lastAppVersion: 43.0.2 gfx.crash-guard.d3d11layers.appVersion: 43.0.2 gfx.crash-guard.d3d11layers.deviceID: 0x0162 gfx.crash-guard.d3d11layers.driverVersion: 9.17.10.2843 gfx.crash-guard.d3d11layers.feature-d2d: true gfx.crash-guard.d3d11layers.feature-d3d11: true gfx.crash-guard.glcontext.gfx.driver-init.direct3d11-angle: true gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle: true gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-d3d11: false gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-warp: false gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-try-d3d11: true gfx.crash-guard.status.d3d11layers: 2 gfx.crash-guard.status.glcontext: 2 gfx.direct3d.last_used_feature_level_idx: 0 gfx.driver-init.appVersion: 42.0 gfx.driver-init.deviceID: 0x0162 gfx.driver-init.driverVersion: 9.17.10.2843 gfx.driver-init.feature-d2d: true gfx.driver-init.feature-d3d11: true gfx.driver-init.status: 2 media.gmp-eme-adobe.abi: x86-msvc media.gmp-eme-adobe.lastUpdate: 1446630855 media.gmp-eme-adobe.version: 15 media.gmp-gmpopenh264.abi: x86-msvc media.gmp-gmpopenh264.lastUpdate: 1447908019 media.gmp-gmpopenh264.version: 1.5.1 media.gmp-manager.buildID: 20151221130713 media.gmp-manager.lastCheck: 1451180053 media.hardware-video-decoding.failed: false network.auth.allow-subresource-auth: 2 network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1450694485 places.history.expiration.transient_current_max_pages: 104858 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true plugin.state.nprndlchromebrowserrecordext: 1 print.printer_HP_Officejet_Pro_8500_A910.print_bgcolor: true print.printer_HP_Officejet_Pro_8500_A910.print_bgimages: true print.printer_HP_Officejet_Pro_8500_A910.print_colorspace: print.printer_HP_Officejet_Pro_8500_A910.print_command: print.printer_HP_Officejet_Pro_8500_A910.print_downloadfonts: false print.printer_HP_Officejet_Pro_8500_A910.print_duplex: -719812459 print.printer_HP_Officejet_Pro_8500_A910.print_edge_bottom: 0 print.printer_HP_Officejet_Pro_8500_A910.print_edge_left: 0 print.printer_HP_Officejet_Pro_8500_A910.print_edge_right: 0 print.printer_HP_Officejet_Pro_8500_A910.print_edge_top: 0 print.printer_HP_Officejet_Pro_8500_A910.print_evenpages: true print.printer_HP_Officejet_Pro_8500_A910.print_footercenter: print.printer_HP_Officejet_Pro_8500_A910.print_footerleft: &PT print.printer_HP_Officejet_Pro_8500_A910.print_footerright: &D print.printer_HP_Officejet_Pro_8500_A910.print_headercenter: print.printer_HP_Officejet_Pro_8500_A910.print_headerleft: &T print.printer_HP_Officejet_Pro_8500_A910.print_headerright: &U print.printer_HP_Officejet_Pro_8500_A910.print_in_color: true print.printer_HP_Officejet_Pro_8500_A910.print_margin_bottom: 0.5 print.printer_HP_Officejet_Pro_8500_A910.print_margin_left: 0.5 print.printer_HP_Officejet_Pro_8500_A910.print_margin_right: 0.5 print.printer_HP_Officejet_Pro_8500_A910.print_margin_top: 0.5 print.printer_HP_Officejet_Pro_8500_A910.print_oddpages: true print.printer_HP_Officejet_Pro_8500_A910.print_orientation: 0 print.printer_HP_Officejet_Pro_8500_A910.print_page_delay: 50 print.printer_HP_Officejet_Pro_8500_A910.print_paper_data: 1 print.printer_HP_Officejet_Pro_8500_A910.print_paper_height: 11.00 print.printer_HP_Officejet_Pro_8500_A910.print_paper_name: print.printer_HP_Officejet_Pro_8500_A910.print_paper_size_type: 0 print.printer_HP_Officejet_Pro_8500_A910.print_paper_size_unit: 0 print.printer_HP_Officejet_Pro_8500_A910.print_paper_width: 8.50 print.printer_HP_Officejet_Pro_8500_A910.print_plex_name: print.printer_HP_Officejet_Pro_8500_A910.print_resolution: 353423248 print.printer_HP_Officejet_Pro_8500_A910.print_resolution_name: print.printer_HP_Officejet_Pro_8500_A910.print_reversed: false print.printer_HP_Officejet_Pro_8500_A910.print_scaling: 0.70 print.printer_HP_Officejet_Pro_8500_A910.print_shrink_to_fit: false print.printer_HP_Officejet_Pro_8500_A910.print_to_file: false print.printer_HP_Officejet_Pro_8500_A910.print_unwriteable_margin_bottom: 0 print.printer_HP_Officejet_Pro_8500_A910.print_unwriteable_margin_left: 0 print.printer_HP_Officejet_Pro_8500_A910.print_unwriteable_margin_right: 0 print.printer_HP_Officejet_Pro_8500_A910.print_unwriteable_margin_top: 0 print.printer_Microsoft_XPS_Document_Writer.print_bgcolor: true print.printer_Microsoft_XPS_Document_Writer.print_bgimages: true print.printer_Microsoft_XPS_Document_Writer.print_colorspace: print.printer_Microsoft_XPS_Document_Writer.print_command: print.printer_Microsoft_XPS_Document_Writer.print_downloadfonts: false print.printer_Microsoft_XPS_Document_Writer.print_duplex: -719812459 print.printer_Microsoft_XPS_Document_Writer.print_edge_bottom: 0 print.printer_Microsoft_XPS_Document_Writer.print_edge_left: 0 print.printer_Microsoft_XPS_Document_Writer.print_edge_right: 0 print.printer_Microsoft_XPS_Document_Writer.print_edge_top: 0 print.printer_Microsoft_XPS_Document_Writer.print_evenpages: true print.printer_Microsoft_XPS_Document_Writer.print_footercenter: print.printer_Microsoft_XPS_Document_Writer.print_footerleft: &PT print.printer_Microsoft_XPS_Document_Writer.print_footerright: &D print.printer_Microsoft_XPS_Document_Writer.print_headercenter: print.printer_Microsoft_XPS_Document_Writer.print_headerleft: &T print.printer_Microsoft_XPS_Document_Writer.print_headerright: &U print.printer_Microsoft_XPS_Document_Writer.print_in_color: true print.printer_Microsoft_XPS_Document_Writer.print_margin_bottom: 0.5 print.printer_Microsoft_XPS_Document_Writer.print_margin_left: 0.5 print.printer_Microsoft_XPS_Document_Writer.print_margin_right: 0.5 print.printer_Microsoft_XPS_Document_Writer.print_margin_top: 0.5 print.printer_Microsoft_XPS_Document_Writer.print_oddpages: true print.printer_Microsoft_XPS_Document_Writer.print_orientation: 0 print.printer_Microsoft_XPS_Document_Writer.print_page_delay: 50 print.printer_Microsoft_XPS_Document_Writer.print_paper_data: 1 print.printer_Microsoft_XPS_Document_Writer.print_paper_height: 11.00 print.printer_Microsoft_XPS_Document_Writer.print_paper_name: print.printer_Microsoft_XPS_Document_Writer.print_paper_size_type: 0 print.printer_Microsoft_XPS_Document_Writer.print_paper_size_unit: 0 print.printer_Microsoft_XPS_Document_Writer.print_paper_width: 8.50 print.printer_Microsoft_XPS_Document_Writer.print_plex_name: print.printer_Microsoft_XPS_Document_Writer.print_resolution: 353423248

All Crash Reports

Extensions

Name: Norton Identity Safe Version: 2015.5.6.86 Enabled: true ID: {C1A2A613-35F1-4FCF-B27F-2840527B6556}

Name: Video DownloadHelper Version: 5.4.2 Enabled: true ID: {b9db16a4-6edc-47ec-a1f4-b86292ed211d}

Graphics

Adapter Description: Intel(R) HD Graphics 4000 Adapter Drivers: igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32 Adapter RAM: Unknown Asynchronous Pan/Zoom: none Device ID: 0x0162 Direct2D Enabled: true DirectWrite Enabled: true (6.2.9200.17568) Driver Date: 8-21-2012 Driver Version: 9.17.10.2843 GPU #2 Active: false GPU Accelerated Windows: 1/1 Direct3D 11 (OMTC) Subsys ID: 00000000 Supports Hardware H264 Decoding: No; Hardware video decoding disabled or blacklisted Vendor ID: 0x8086 WebGL Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 4000 Direct3D11 vs_5_0 ps_5_0) windowLayerManagerRemote: true AzureCanvasBackend: direct2d 1.1 AzureContentBackend: direct2d 1.1 AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0 (#0) Error: [D2D1.1] 4CreateBitmap failure Size(210,20320) Code: 0x80070057 format 0 (#14) Error: [D2D1.1] 4CreateBitmap failure Size(210,20320) Code: 0x80070057 format 0 (#15) Error: [D2D1.1] 4CreateBitmap failure Size(210,20320) Code: 0x80070057 format 0 (#16) Error: [D2D1.1] 4CreateBitmap failure Size(210,20320) Code: 0x80070057 format 0 (#17) Error: [D2D1.1] 4CreateBitmap failure Size(210,20320) Code: 0x80070057 format 0 (#18) Error: [D2D1.1] 4CreateBitmap failure Size(210,20320) Code: 0x80070057 format 0

Important Modified Preferences

accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.smart_size_cached_value: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 1 browser.download.importedFromSqlite: true browser.places.smartBookmarksVersion: 7 browser.search.useDBForOrder: true browser.sessionstore.upgradeBackup.latestBuildID: 20151221130713 browser.startup.homepage: about:home browser.startup.homepage_override.buildID: 20151221130713 browser.startup.homepage_override.mstone: 43.0.2 dom.apps.reset-permissions: true dom.mozApps.used: true extensions.lastAppVersion: 43.0.2 gfx.crash-guard.d3d11layers.appVersion: 43.0.2 gfx.crash-guard.d3d11layers.deviceID: 0x0162 gfx.crash-guard.d3d11layers.driverVersion: 9.17.10.2843 gfx.crash-guard.d3d11layers.feature-d2d: true gfx.crash-guard.d3d11layers.feature-d3d11: true gfx.crash-guard.glcontext.gfx.driver-init.direct3d11-angle: true gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle: true gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-d3d11: false gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-warp: false gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-try-d3d11: true gfx.crash-guard.status.d3d11layers: 2 gfx.crash-guard.status.glcontext: 2 gfx.direct3d.last_used_feature_level_idx: 0 gfx.driver-init.appVersion: 42.0 gfx.driver-init.deviceID: 0x0162 gfx.driver-init.driverVersion: 9.17.10.2843 gfx.driver-init.feature-d2d: true gfx.driver-init.feature-d3d11: true gfx.driver-init.status: 2 media.gmp-eme-adobe.abi: x86-msvc media.gmp-eme-adobe.lastUpdate: 1446630855 media.gmp-eme-adobe.version: 15 media.gmp-gmpopenh264.abi: x86-msvc media.gmp-gmpopenh264.lastUpdate: 1447908019 media.gmp-gmpopenh264.version: 1.5.1 media.gmp-manager.buildID: 20151221130713 media.gmp-manager.lastCheck: 1451180053 media.hardware-video-decoding.failed: false network.auth.allow-subresource-auth: 2 network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1450694485 places.history.expiration.transient_current_max_pages: 104858 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true plugin.state.nprndlchromebrowserrecordext: 1 print.printer_HP_Officejet_Pro_8500_A910.print_bgcolor: true print.printer_HP_Officejet_Pro_8500_A910.print_bgimages: true print.printer_HP_Officejet_Pro_8500_A910.print_colorspace: print.printer_HP_Officejet_Pro_8500_A910.print_command: print.printer_HP_Officejet_Pro_8500_A910.print_downloadfonts: false print.printer_HP_Officejet_Pro_8500_A910.print_duplex: -719812459 print.printer_HP_Officejet_Pro_8500_A910.print_edge_bottom: 0 print.printer_HP_Officejet_Pro_8500_A910.print_edge_left: 0 print.printer_HP_Officejet_Pro_8500_A910.print_edge_right: 0 print.printer_HP_Officejet_Pro_8500_A910.print_edge_top: 0 print.printer_HP_Officejet_Pro_8500_A910.print_evenpages: true print.printer_HP_Officejet_Pro_8500_A910.print_footercenter: print.printer_HP_Officejet_Pro_8500_A910.print_footerleft: &PT print.printer_HP_Officejet_Pro_8500_A910.print_footerright: &D print.printer_HP_Officejet_Pro_8500_A910.print_headercenter: print.printer_HP_Officejet_Pro_8500_A910.print_headerleft: &T print.printer_HP_Officejet_Pro_8500_A910.print_headerright: &U print.printer_HP_Officejet_Pro_8500_A910.print_in_color: true print.printer_HP_Officejet_Pro_8500_A910.print_margin_bottom: 0.5 print.printer_HP_Officejet_Pro_8500_A910.print_margin_left: 0.5 print.printer_HP_Officejet_Pro_8500_A910.print_margin_right: 0.5 print.printer_HP_Officejet_Pro_8500_A910.print_margin_top: 0.5 print.printer_HP_Officejet_Pro_8500_A910.print_oddpages: true print.printer_HP_Officejet_Pro_8500_A910.print_orientation: 0 print.printer_HP_Officejet_Pro_8500_A910.print_page_delay: 50 print.printer_HP_Officejet_Pro_8500_A910.print_paper_data: 1 print.printer_HP_Officejet_Pro_8500_A910.print_paper_height: 11.00 print.printer_HP_Officejet_Pro_8500_A910.print_paper_name: print.printer_HP_Officejet_Pro_8500_A910.print_paper_size_type: 0 print.printer_HP_Officejet_Pro_8500_A910.print_paper_size_unit: 0 print.printer_HP_Officejet_Pro_8500_A910.print_paper_width: 8.50 print.printer_HP_Officejet_Pro_8500_A910.print_plex_name: print.printer_HP_Officejet_Pro_8500_A910.print_resolution: 353423248 print.printer_HP_Officejet_Pro_8500_A910.print_resolution_name: print.printer_HP_Officejet_Pro_8500_A910.print_reversed: false print.printer_HP_Officejet_Pro_8500_A910.print_scaling: 0.70 print.printer_HP_Officejet_Pro_8500_A910.print_shrink_to_fit: false print.printer_HP_Officejet_Pro_8500_A910.print_to_file: false print.printer_HP_Officejet_Pro_8500_A910.print_unwriteable_margin_bottom: 0 print.printer_HP_Officejet_Pro_8500_A910.print_unwriteable_margin_left: 0 print.printer_HP_Officejet_Pro_8500_A910.print_unwriteable_margin_right: 0 print.printer_HP_Officejet_Pro_8500_A910.print_unwriteable_margin_top: 0 print.printer_Microsoft_XPS_Document_Writer.print_bgcolor: true print.printer_Microsoft_XPS_Document_Writer.print_bgimages: true print.printer_Microsoft_XPS_Document_Writer.print_colorspace: print.printer_Microsoft_XPS_Document_Writer.print_command: print.printer_Microsoft_XPS_Document_Writer.print_downloadfonts: false print.printer_Microsoft_XPS_Document_Writer.print_duplex: -719812459 print.printer_Microsoft_XPS_Document_Writer.print_edge_bottom: 0 print.printer_Microsoft_XPS_Document_Writer.print_edge_left: 0 print.printer_Microsoft_XPS_Document_Writer.print_edge_right: 0 print.printer_Microsoft_XPS_Document_Writer.print_edge_top: 0 print.printer_Microsoft_XPS_Document_Writer.print_evenpages: true print.printer_Microsoft_XPS_Document_Writer.print_footercenter: print.printer_Microsoft_XPS_Document_Writer.print_footerleft: &PT print.printer_Microsoft_XPS_Document_Writer.print_footerright: &D print.printer_Microsoft_XPS_Document_Writer.print_headercenter: print.printer_Microsoft_XPS_Document_Writer.print_headerleft: &T print.printer_Microsoft_XPS_Document_Writer.print_headerright: &U print.printer_Microsoft_XPS_Document_Writer.print_in_color: true print.printer_Microsoft_XPS_Document_Writer.print_margin_bottom: 0.5 print.printer_Microsoft_XPS_Document_Writer.print_margin_left: 0.5 print.printer_Microsoft_XPS_Document_Writer.print_margin_right: 0.5 print.printer_Microsoft_XPS_Document_Writer.print_margin_top: 0.5 print.printer_Microsoft_XPS_Document_Writer.print_oddpages: true print.printer_Microsoft_XPS_Document_Writer.print_orientation: 0 print.printer_Microsoft_XPS_Document_Writer.print_page_delay: 50 print.printer_Microsoft_XPS_Document_Writer.print_paper_data: 1 print.printer_Microsoft_XPS_Document_Writer.print_paper_height: 11.00 print.printer_Microsoft_XPS_Document_Writer.print_paper_name: print.printer_Microsoft_XPS_Document_Writer.print_paper_size_type: 0 print.printer_Microsoft_XPS_Document_Writer.print_paper_size_unit: 0 print.printer_Microsoft_XPS_Document_Writer.print_paper_width: 8.50 print.printer_Microsoft_XPS_Document_Writer.print_plex_name: print.printer_Microsoft_XPS_Document_Writer.print_resolution: 353423248 print.printer_Microsoft_XPS_Document_Writer.print_resolution_name: print.printer_Microsoft_XPS_Document_Writer.print_reversed: false print.printer_Microsoft_XPS_Document_Writer.print_scaling: 0.70 print.printer_Microsoft_XPS_Document_Writer.print_shrink_to_fit: false print.printer_Microsoft_XPS_Document_Writer.print_to_file: false print.printer_Microsoft_XPS_Document_Writer.print_unwriteable_margin_bottom: 0 print.printer_Microsoft_XPS_Document_Writer.print_unwriteable_margin_left: 0 print.printer_Microsoft_XPS_Document_Writer.print_unwriteable_margin_right: 0 print.printer_Microsoft_XPS_Document_Writer.print_unwriteable_margin_top: 0 privacy.clearOnShutdown.cookies: false privacy.clearOnShutdown.downloads: false privacy.clearOnShutdown.formdata: false privacy.clearOnShutdown.history: false privacy.donottrackheader.enabled: true privacy.sanitize.migrateClearSavedPwdsOnExit: true privacy