Trang web này sẽ có chức năng hạn chế trong khi chúng tôi trải qua bảo trì để cải thiện trải nghiệm của bạn. Nếu một bài viết không giải quyết được vấn đề của bạn và bạn muốn đặt câu hỏi, chúng tôi có cộng đồng hỗ trợ của chúng tôi đang chờ để giúp bạn tại @FirefoxSupport trên Twitter và /r/firefox trên Reddit.

Tìm kiếm hỗ trợ

Tránh các lừa đảo về hỗ trợ. Chúng tôi sẽ không bao giờ yêu cầu bạn gọi hoặc nhắn tin đến số điện thoại hoặc chia sẻ thông tin cá nhân. Vui lòng báo cáo hoạt động đáng ngờ bằng cách sử dụng tùy chọn "Báo cáo lạm dụng".

Tìm hiểu thêm

Last Fri. firefox disappeared off my computer??

  • 5 trả lời
  • 1 gặp vấn đề này
  • 3 lượt xem
  • Trả lời mới nhất được viết bởi FredMcD

more options

Last Fri. I turned on the computer, clicked on firefox, and it brought up my yahoo homepage but yahoo was only a box in the middle of the screen. I managed to get to my email and facebook full screen. The next time I turned it on no firefox. My son said to use IE, what a mess. I am writing this on my wifes laptop. I checked my laptop and got your email. I will try and answer from there.

Last Fri. I turned on the computer, clicked on firefox, and it brought up my yahoo homepage but yahoo was only a box in the middle of the screen. I managed to get to my email and facebook full screen. The next time I turned it on no firefox. My son said to use IE, what a mess. I am writing this on my wifes laptop. I checked my laptop and got your email. I will try and answer from there.

Tất cả các câu trả lời (5)

more options

Did you open the computers Programs Folder? Are there any Mozilla or Firefox folders? Did you get any error messages?

Using another computer, Download Firefox Full Version For All languages And Systems {web link} onto a thumb drive. After, plug the thumb into your system.

more options

Looked in programs folder. There is Moz. firefox 43.0 and Moz. mainenance service. There was no error message. I suspected a virus, had webroot do a scan, it was o.k. I was going to download a firefox browser from a website, there was some sort of message at the bottom and I decided not to. I will have to get a thumb drive tomorrow and try that. Thanks.

more options

janitor1 said

I was going to download a firefox browser from a website, there was some sort of message at the bottom and I decided not to

What message?

Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.

more options

I will try and update this now. I was going to download the malware scanner and that warning message showed up again, it said "this type of file may harm your computer, mbam-setup 2,2.0.102." I clicked on discard. I looked in the downloads folder and there was this and a bunch of other junk that wasn't anything that was mine! I trashed everything in the downloads folder. I am using IE as a browser and yahoo as my home page. I would rather have firefox as my browser. I have no idea what to do now, please let me know, Thanks.


Edit - A moderator removed email address This is a public and search engine indexed forum. Email addresses will attract spam. By default the forum software still generates emails and sends them to the address you used when registering. ~J99

Được chỉnh sửa bởi John99 vào

more options

Download the mal-scanners from my last post and run them.