Cannot open thunderbird after updating.
Downloaded and installed the latest update last night. During the update, my norton antivirus put up a flag saying there was a potential problem it was checking for. After a minute or so, norton said it was okay, proceed. Now when I click on the desktop icon for TB I get an error whistle but no pop up or message to say what is wrong. It simply won't open.
I did reboot, with no effect. I tried to open from C:program files/mozilla thunderbird, but clicking TB.exe gets me the same whistle, and clicking updater.exe gets no response at all.
I'm using Windows XP service pack 3 -- yeah, I'm a dinosaur. But I have over 2000 saved messages I can't lose!
Giải pháp được chọn
get Thunderbird here getthunderbird.com this sounds like an occasion when a re install is worthwhile.
Mail and settings are not affected by reinstalling.
Đọc câu trả lời này trong ngữ cảnh 👍 0Tất cả các câu trả lời (5)
As you have just updated Thunderbird, it is possible that your anti-virus product is blocking Thunderbird. Close Thunderbird and check the AV/firewall product settings.
I also use Norton and on occasions (rarely), I have had to access anti-virus/firewall product and reset to 'Allow' Thunderbird. For some unknown reason it did not seem to realise that Thunderbird update is still Thunderbird. Once, I had to set to block and then reset to 'Allow. to get it to work. Then restart Thunderbird.
Thanks, T-H, I tried what you suggested, even switching to block then allow on both TB and updater. I checked trusted on both as well. Still can't open either one. If I re-download the TB software, is it going to change all my custom settings and addons and lose my 2000 saved messages?
Giải pháp được chọn
get Thunderbird here getthunderbird.com this sounds like an occasion when a re install is worthwhile.
Mail and settings are not affected by reinstalling.
Thanks Matt - That did it, and it was pretty painless - nothing lost.
Hmm, so a reinstall wakes Norton up. That is worth noting. Now if I knew why it needed waking up perhaps we could move forward to locating a permanent solution.