We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Trang web này sẽ có chức năng hạn chế trong khi chúng tôi trải qua bảo trì để cải thiện trải nghiệm của bạn. Nếu một bài viết không giải quyết được vấn đề của bạn và bạn muốn đặt câu hỏi, chúng tôi có cộng đồng hỗ trợ của chúng tôi đang chờ để giúp bạn tại @FirefoxSupport trên Twitter và /r/firefox trên Reddit.

Tìm kiếm hỗ trợ

Tránh các lừa đảo về hỗ trợ. Chúng tôi sẽ không bao giờ yêu cầu bạn gọi hoặc nhắn tin đến số điện thoại hoặc chia sẻ thông tin cá nhân. Vui lòng báo cáo hoạt động đáng ngờ bằng cách sử dụng tùy chọn "Báo cáo lạm dụng".

Tìm hiểu thêm

Lost Email, filters, folders

  • 2 trả lời
  • 0 gặp vấn đề này
  • 24 lượt xem
  • Trả lời mới nhất được viết bởi cackyb

more options

Verizon has forced a move to AOL for their email clients. Because I kept my email address, which is my Thunderbird account name, (cackyb@verizon.net), I foolishly thought my account on my Thunderbird app would keep everything already there. I set up the new parameters for receiving and sending mail through AOL, and all the previous folders, emails, filters, etc., under the old account are gone. Is there any way to retrieve all of that?

Cacky Barns

Verizon has forced a move to AOL for their email clients. Because I kept my email address, which is my Thunderbird account name, (cackyb@verizon.net), I foolishly thought my account on my Thunderbird app would keep everything already there. I set up the new parameters for receiving and sending mail through AOL, and all the previous folders, emails, filters, etc., under the old account are gone. Is there any way to retrieve all of that? Cacky Barns

Giải pháp được chọn

Ouch. What I guess has happened is that when you connected to the new account, because it had the same account details (name and password) as your old one, Thunderbird overwrote everything in your existing profile with the content of the new account -- which, being empty, meant that all your previous info was erased. I assume also that you didn't have the old profile backed up. If you are a Windows user and have the 'restore' function activated, you may be able to use that to 'restore' your whole computer to a time before you activated the AOL account. If so, there's a chance that your old profile (with all its contents) could be recovered. You would need to: - disconnect your computer from the internet before attempting the restore so that there is no risk of new data being downloaded and corrupting the old data before you have recovered it; - if the restore is successful, copy your old Thunderbird profile to a safe storage medium (preferably external storage); - reconnect to the internet and set up your AOL account all over again; - then use an add-on like ImportExportTools to move the content from your old Verizon account into the new one. Bear in mind, of course, that the restore will revert everything on your computer to an earlier state, so you will risk losing any documents, photos, music files etc. that you have created since the restore point. You will need to back up all of them too before attempting the restore process.

Đọc câu trả lời này trong ngữ cảnh 👍 0

Tất cả các câu trả lời (2)

more options

Giải pháp được chọn

Ouch. What I guess has happened is that when you connected to the new account, because it had the same account details (name and password) as your old one, Thunderbird overwrote everything in your existing profile with the content of the new account -- which, being empty, meant that all your previous info was erased. I assume also that you didn't have the old profile backed up. If you are a Windows user and have the 'restore' function activated, you may be able to use that to 'restore' your whole computer to a time before you activated the AOL account. If so, there's a chance that your old profile (with all its contents) could be recovered. You would need to: - disconnect your computer from the internet before attempting the restore so that there is no risk of new data being downloaded and corrupting the old data before you have recovered it; - if the restore is successful, copy your old Thunderbird profile to a safe storage medium (preferably external storage); - reconnect to the internet and set up your AOL account all over again; - then use an add-on like ImportExportTools to move the content from your old Verizon account into the new one. Bear in mind, of course, that the restore will revert everything on your computer to an earlier state, so you will risk losing any documents, photos, music files etc. that you have created since the restore point. You will need to back up all of them too before attempting the restore process.

more options

Thanks for the help. I had looked at ImportExportTools yesterday, and saw that the import function will not bring folders into an IMAP account which is what I set up with AOL. My previous account was a POP account, so I think I'm just out of luck. I've managed to restore filters and folders, so hopefully the loss of email will simply tell me I was holding on to unnecessary stuff.