Trang web này sẽ có chức năng hạn chế trong khi chúng tôi trải qua bảo trì để cải thiện trải nghiệm của bạn. Nếu một bài viết không giải quyết được vấn đề của bạn và bạn muốn đặt câu hỏi, chúng tôi có cộng đồng hỗ trợ của chúng tôi đang chờ để giúp bạn tại @FirefoxSupport trên Twitter và /r/firefox trên Reddit.

Tìm kiếm hỗ trợ

Tránh các lừa đảo về hỗ trợ. Chúng tôi sẽ không bao giờ yêu cầu bạn gọi hoặc nhắn tin đến số điện thoại hoặc chia sẻ thông tin cá nhân. Vui lòng báo cáo hoạt động đáng ngờ bằng cách sử dụng tùy chọn "Báo cáo lạm dụng".

Tìm hiểu thêm

Cannot find emails or contacts in Thunderbird after Easy Transfer to new computer

  • 4 trả lời
  • 0 gặp vấn đề này
  • 2 lượt xem
  • Trả lời mới nhất được viết bởi FAnders

more options

I used Windows Easy Transfer to move files and programs from old computer to new computer (both Windows 7). I had installed Thunderbird already on the new computer, but after the transfer none of the contacts show up. I saw the instructions on copying profiles from old computer to new computer, via Help-Troubleshooting-Show Profiles. But I can't understand where I'm supposed to copy the profile to. Should i not have installed Thunderbird before the transfer?

I used Windows Easy Transfer to move files and programs from old computer to new computer (both Windows 7). I had installed Thunderbird already on the new computer, but after the transfer none of the contacts show up. I saw the instructions on copying profiles from old computer to new computer, via Help-Troubleshooting-Show Profiles. But I can't understand where I'm supposed to copy the profile to. Should i not have installed Thunderbird before the transfer?

Tất cả các câu trả lời (4)

more options

It is easier if you do install Thunderbird first.

If you go to Help|Troubleshooting Information there is a button that will take you to the profile. Do this on the new machine. Then you can close Thunderbird and paste your old profile in.

more options

I'm sorry, but this is not easy for me. Can you walk me through the steps? This is what I have done: I installed Thunderbird on my new computer. I connected old computer to new with Easy Transfer cable and transferred everything. I found the Profile on the new computer (open Tbird, Help-Trblshooting-Show profile), but when I look in my account there is nothing in the address book nor are the old messages there. When I transferred, didn't the old profile already become the profile on the new computer? Thank you for your patience.

more options

I have read this: https://en.wikipedia.org/wiki/Windows_Easy_Transfer and I am confused by what Easy Transfer will or will not do.

I can't tell for sure if whatever it does includes Thunderbird's profile.

more options

I made sure Thunderbird was transferred by clicking on it in the Transfer window. I can find profiles for my different accounts, so I'm assuming they were transferred over. The folders contain data (they're different sizes). But still nothing comes up in the address book. Maybe I should uninstall Thunderbird, manually copy the profiles onto thumbdrive from old computer and transfer to new computer?