Trang web này sẽ có chức năng hạn chế trong khi chúng tôi trải qua bảo trì để cải thiện trải nghiệm của bạn. Nếu một bài viết không giải quyết được vấn đề của bạn và bạn muốn đặt câu hỏi, chúng tôi có cộng đồng hỗ trợ của chúng tôi đang chờ để giúp bạn tại @FirefoxSupport trên Twitter và /r/firefox trên Reddit.

Tìm kiếm hỗ trợ

Tránh các lừa đảo về hỗ trợ. Chúng tôi sẽ không bao giờ yêu cầu bạn gọi hoặc nhắn tin đến số điện thoại hoặc chia sẻ thông tin cá nhân. Vui lòng báo cáo hoạt động đáng ngờ bằng cách sử dụng tùy chọn "Báo cáo lạm dụng".

Tìm hiểu thêm

Firefox pop up

  • 2 trả lời
  • 7 gặp vấn đề này
  • 13 lượt xem
  • Trả lời mới nhất được viết bởi atomicglock

more options

I keep getting a pop up that says it's from Firefox. Problem is, it only comes up while I'm viewing one particular site. In the middle of the page is a dialog box asking me I want to save file. Understandably I'm a little afraid to click on it. Is it legit?

It looks like this.
I keep getting a pop up that says it's from Firefox. Problem is, it only comes up while I'm viewing one particular site. In the middle of the page is a dialog box asking me I want to save file. Understandably I'm a little afraid to click on it. Is it legit? It looks like this.

Giải pháp được chọn

Hi, I don't see your screenshot, so in the absence of that, is this a supposed Firefox update? If so, we are getting a lot of reports like yours of late - it's a scam designed to infect you with malware! NEVER EVER click on anything like that.

If you are in any doubt about the authenticity of update pop-ups etc., it's always best to ignore them and check for yourself by opening the 3-bar menu > Help (question mark at bottom right) > About Firefox. Alternatively, you can press the Alt key to bring up the main menu bar > Help > About Firefox. More - Update Firefox to the latest release.

A possible workaround is to install an ad-blocker, such as -

https://addons.mozilla.org/en-US/firefox/addon/ublock-origin/?src=ss

Or https://addons.mozilla.org/en-US/firefox/addon/adblock-plus/?src=ss

For reference only - please don't post here - this forum is for Mozilla Support Contributors only https://support.mozilla.org/en-US/forums/contributors/712056?last=69507

It may help us, if you could copy and paste the website's URL into a reply, or just give us the name of the site.

If your question is resolved by this or another answer, please take a minute to let us know. Thank you.

Đọc câu trả lời này trong ngữ cảnh 👍 3

Tất cả các câu trả lời (2)

more options

Giải pháp được chọn

Hi, I don't see your screenshot, so in the absence of that, is this a supposed Firefox update? If so, we are getting a lot of reports like yours of late - it's a scam designed to infect you with malware! NEVER EVER click on anything like that.

If you are in any doubt about the authenticity of update pop-ups etc., it's always best to ignore them and check for yourself by opening the 3-bar menu > Help (question mark at bottom right) > About Firefox. Alternatively, you can press the Alt key to bring up the main menu bar > Help > About Firefox. More - Update Firefox to the latest release.

A possible workaround is to install an ad-blocker, such as -

https://addons.mozilla.org/en-US/firefox/addon/ublock-origin/?src=ss

Or https://addons.mozilla.org/en-US/firefox/addon/adblock-plus/?src=ss

For reference only - please don't post here - this forum is for Mozilla Support Contributors only https://support.mozilla.org/en-US/forums/contributors/712056?last=69507

It may help us, if you could copy and paste the website's URL into a reply, or just give us the name of the site.

If your question is resolved by this or another answer, please take a minute to let us know. Thank you.

Được chỉnh sửa bởi Scribe vào

more options

Thank you so much. I assumed it was a scam, but, I wanted to make 100% certain. Firefox usually updates automatically without any input necessary from me. I don't know why the screen shot didn't load. Sorry. I installed the ad-blocker you recommended.

Được chỉnh sửa bởi atomicglock vào